KEY RESPONSIBILITIES 
You will: 

• Act as the first point of contact for suppliers, handling incoming queries via central  channels (e.g., Zendesk).
• Manage and resolve payment, invoice, pricing, and general operational inquiries.
• Triage requests efficiently, resolving directly or escalating to Finance or Supplier  Management when needed.
• Execute transactional tasks, including payment follow-ups, invoice checks, data updates,  and system maintenance.
• Maintain accurate records and ensure all interactions are properly logged and tracked.
• Take operational ownership of Tier 3 (long-tail) suppliers, handling routine  communication and issue resolution.
• Identify recurring issues and contribute to process improvements and standardization.
• Collaborate with internal teams (Supplier Management, Finance, Operations) to ensure smooth workflows and clear ownership.

QUALIFICATIONS & REQUIREMENTS: 

• Bachelor’s degree in Business Administration, Operations, or related field.
• 2–5 years of experience in operations, support, or administrative roles (preferably in a fast-paced or international environment).
• Strong organizational skills and attention to detail.
• Experience handling high-volume requests or ticketing systems (e.g., Zendesk) is a plus.
• Basic understanding of financial processes (invoicing, payments) preferred.
• Excellent communication skills in English (written and verbal).
• Ability to prioritize, multitask, and work efficiently under pressure.

 Work Schedule: Midshift (11m-8pm)

Work Setup: M-F Full-Onsite (tentative for hybrid setup)

Locations: BGC

The Business Unit Head for Cold Storage is a senior leadership role tasked with driving the overall performance, expansion, and profitability of the company’s cold storage division. This position oversees all facets of the business unit—ranging from sales and operations to financial management and regulatory compliance—to ensure efficient and sustainable operations.

KEY RESPONSIBILITIES:

Strategic Planning

• Develop and implement comprehensive strategies that increase market share, support profitable growth, and align the business unit’s direction with the company’s overall objectives.

Business Development & Sales

• Drive revenue by identifying and managing key client accounts while exploring new business opportunities to expand the unit’s customer base.

Compliance & Safety

• Ensure strict adherence to all safety, health, and quality standards, including proper temperature controls, regulatory compliance, and correct product handling procedures.

QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in a relevant field such as Supply Chain Management, Business, Logistics, Engineering, or Operations Management.
• You must have 5–10 years of experience in operations management within logistics, warehousing, or supply chain, preferably with experience in cold storage logistics.
• You must be a strong leader with a proven ability to supervise large teams, provide constructive feedback, and motivate staff.
• You must have experience managing teams of 100 or more employees.
• You must have strong business acumen, including commercial awareness, negotiation skills, and a results-driven mindset.

Work Schedule: Regular shift (8 am – 5 pm) 

Work Setup: Onsite – Malolos, Bulacan

The main responsibility of this role is to deliver operational and administrative support that ensures seamless customer transactions. This includes managing quotations, processing orders, coordinating logistics, and addressing basic customer queries. The position contributes to the full order-to-delivery cycle and ensures a reliable and efficient customer experience.

KEY RESPONSIBILITIES 
You will: 

• Provide basic customer support by handling routine inquiries and giving updates on orders, deliveries, and documentation.
• Process quotations and sales orders in SAP/CRM, including validating part numbers and ensuring accuracy of entered data.
• Coordinate internally with Sales, Supply Chain, Finance, and Warehouse teams to track orders, deliveries, and simple billing matters.
• Maintain accurate records of customer interactions, orders, and follow-ups in SAP and CRM systems.
• Support reporting and data alignment activities under supervision.
• Follow established processes and KPIs while building product, system, and commercial knowledge.
• Participate in continuous improvement and on-the-job learning to enhance service delivery.

 QUALIFICATIONS & REQUIREMENTS: 

• You must have a general diploma or degree with at least 2 years of relevant customer service experience.
• You must have strong communication skills and be customer‑oriented, with fluency in English.
• You must be proficient in Microsoft 365 business applications (Word, Excel, PowerPoint, Outlook, Power BI), CRM, and SAP B1, with the ability to learn additional business systems as required.
• You must have experience with QuickBooks, SAP, or other ERP systems.

 Work Schedule: Regular shift (8 am – 5 pm) 

Work Setup: Onsite - Alabang, Muntinlupa City 

Want to look for a career in BPO industry? This is the right opportunity for you. A direct hire for a financial technology company that processes payments and offers services to merchants, consumers, and issuers.

RESPONSIBILITIES:

You will:

• Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.

• Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required.

QUALIFICATIONS:

• High School Diploma or Equivalent

• Must have at least a year technical support in software and hardware troubleshooting experience

• Flexible in shifting / rotation schedule

• Willing to work onsite in Vertis North, Quezon City

• Can start immediately

Shift Schedule: Graveyard shift

Location: Vertis North, Quezon City

Customer Service Representative - Contact Center Will Play a key role in helping our Australian customers with a variety of Retail, Cards, and Digital Banking solutions, troubleshoot customer inquiries they may have, and provide information on any other products or services that may be relevant. Responsible for the servicing of customer requests and inquiries in a timely and effective manner. Will typically process high volumes of routine inquiries and provide effective customer service as opposed to requiring extensive knowledge of a specific process or policy to be effective.

Key Responsibilities:

You will:

• Ensuring first call resolution for customers contacting us through our voice channel by consistently utilizing available tools and resources.

• Resolve customers’ enquiries in an efficient and timely manner by understanding their needs, identifying the root cause of the enquiry, and providing an appropriate and permanent fix.

• Escalating to an appropriate specialist banker or team of experts to deliver timely and accurate resolution, when necessary.

• Empower our customers to bank with us anytime using our Digital & Self-service channels and contribute to our strategic goal of digital-first adoption.

• Become brand ambassadors by providing the best customer experience in all voice interactions with the goal of positive NPS returns.

• Work in a professional environment, meeting customer-centric, financial, and risk metrics and targets as necessary

• Build your skills and banking knowledge quickly through ongoing formal training and mentorship from your leaders.

Qualifications:

• Bachelor's Degree Graduate

• Excellent English communication skills (both verbal and written), including the ability to engage and manage conversations with other nationalities. 

• With solid contact centre experience with an English-speaking client base, preferably from the US or Australia. 

• Understanding of the contact centre environment i.e., the major KPIs; the dynamics of the contact centre work and the various technologies being utilized to support the overall business model. 

Work Location: Eastwood, Quezon City

Work Set- Up: Hybrid