Job Description

The US Account Manager is a sales-oriented position that requires self-direction, substantial client relations experience, and supervisory skills. This position works closely with other Account Managers, and the rest of the Sales - Operations team members to attain sales targets in the geographic region assigned.

KEY RESPONSIBILITIES

You will:

• Incubating more opportunities with existing clients by further cultivating relationships with these accounts
• Expanding the company's clientele by converting prospects to clients
• Securing repeat business from new clients by ensuring that all their needs and demands are satisfied
• Conducts pre-sales and post-sales activities such as providing information about our products/services and answering questions and inquiries related to our products/services
• Works with other Account and Business Development Managers in sales lead generation activities and in maintaining a database of qualified sales leads.
• Handles issues regarding the product or service and works with Sales - Operations team in developing and delivering bid proposals to clients.
• Ensures client satisfaction and retention
• Assists the Sales - Operations Team with project management by setting deadlines, defining scope, and accomplishing project deliveries within approved budget
• Takes initiative and responsibility in monitoring bids and projects' status by performing follow-up calls/emails to clients
• Develops sales plans (i.e. rate cards, partnership deals & agreements, etc.) to generate more revenue from key accounts and coordinates with the Operations Team Lead in implementing them
• Maintains regular communication with existing clients thru emails, calls, and/or face-to-face contacts to solicit service feedback, address issues, and ensure high level of client satisfaction
• Communicates client feedback effectively and works with Sales - Operations Team Lead in resolving all outstanding issues related to speed and service quality
• Undertakes market research for potential clients (leads and prospects) and provides this information to Management
• Assists Management in analyzing results of sales efforts, suggesting adjustments as necessary to improve business results and achieve success

Qualifications:

• Bachelor's/College Degree is required
• At least 2 Years of Account Assistant or Account Management experience in the Market Research (panel selling field experience is an advantage) or any industry; or must have at least 2 years experience as Senior Project Coordinator

Location: Cubao, Quezon City

Work Schedule: Monday to Friday | Hybrid (3x a week onsite) | 8:00pm to 5:00am