Job Description

This position is responsible for overseeing the entire Operations Team, which includes Customer Service and Warehouse functions, ensuring that team performance consistently meets established KPIs. The role involves managing daily operational activities, maintaining high-quality standards, and addressing team escalations by offering timely support and guidance.

KEY RESPONSIBILITIES 
You will: 

• Design and implement processes to support seamless daily operations.
• Ensure the Customer Service Department (CSD) adheres to quote handling procedures and timelines.
• Oversee order fulfillment, manage inquiries, and address requests or complaints.
• Supervise warehouse operations, ensuring proper adherence to inventory, receiving, and shipping protocols.
• Collaborate with customers to identify process improvements and resolve procedural inefficiencies.
• Deliver regular updates to management on performance metrics and business outcomes.
• Drive initiatives focused on improving efficiency, cost management, and customer satisfaction.
• Ensure operational compliance with ISO standards, company policies, Customs, and PEZA requirements, maintaining readiness for audits.
• Monitor process adherence, task completion timelines, and service quality benchmarks.
• Address escalated issues and accommodate special customer requirements through practical solutions.
• Lead and execute projects that boost operational performance.

 QUALIFICATIONS & REQUIREMENTS: 

• You must be a college graduate in Business, Marketing, Engineering, or a related field.
• You must have at least 5 - 10 years of relevant experience in warehouse operations, business operations, supply chain, or a similar role.
• You must have strong people management skills with the ability to lead, motivate, and develop teams.
• You must have in-depth knowledge of business processes and organizational functions.
• You must have excellent communication and decision-making skills with the ability to engage effectively at all levels.
• You must be proficient in Microsoft 365 (Word, Excel, PowerPoint, Outlook) and adept at learning new business systems and software platforms as needed.

 Work Schedule: Regular shift (8 am – 5 pm) 

Work Setup: Onsite, Alabang Muntinlupa City