Job Description

The Digital HR Specialist supports and continuously improves the organization’s HR technology and digital enablement landscape. The role acts as a subject matter expert across multiple HR systems, digital knowledge platforms, and emerging AI tools, ensuring stable operations, compliant configurations, effective knowledge sharing, and a strong employee experience.

KEY RESPONSIBILITIES

You will:

• Handle Digital HR-related concerns and initiatives.
• Perform back-end system configuration and administration.
• Manage and maintain Confluence and SharePoint platforms.
• Plan and coordinate system releases, regression testing, and post-release validation activities.
• Provide first- and second-level support for standard and complex HR cases, escalations, and service requests.
• Coordinate with internal IT teams and external vendors.
• Participate in vendor coordination activities and external stakeholder meetings.
• Support and manage HR ticketing processes using SuccessFactors (SF) and ServiceNow.
• Contribute to AI-related projects and digital transformation initiatives within HR.

QUALIFICATIONS:

• Minimum of 4–5 years of back-end configuration experience, specifically in SAP SuccessFactors modules (Recruiting, Employee Central, and Onboarding/Offboarding are preferred)
• Subject Matter Expert (SME) in at least two SAP SuccessFactors modules.
• Must have SuccessFactors Certification
• Proven experience with ServiceNow (certification is a plus)
• HR Service Delivery is required.
• Familiarity with SuccessFactors and ServiceNow as HR ticketing systems.
• Strong experience in stakeholder and vendor coordination.
• Experience or exposure to AI initiatives is preferred.

Work Schedule: 11am to 8pm (may transition to mid-shift)

Work Set-up: Hybrid - 3 days onsite (Monday and Friday are mandatory)

Location: BGC