Job Description

KEY RESPONSIBILITIES 
You will: 

• Drive business development for new airline and travel operator customers in close collaboration with the sales teams.
• Own supplier and aggregator relationships commercially, negotiate contracts, manage SLAs and ensure competitive pricing with GDS providers, NDC airlines and rail operators.
• Translate customer needs, operational pain points and business goals into clear product priorities.
• Lead new customer launches and manage expectations and deadlines.
• Lead product discovery and delivery for the whole platform
• Design operational processes to handle complaints, ticket updates and financial concerns etc.
• Identify operational inefficiencies and turn them into scalable product improvements.
• Improve the UX and automation of workflows for existing airline customers.
• Work closely with engineering on API integrations, booking flows and operational fallback processes.
• Report regularly to senior leadership on business unit KPIs, commercial progress and strategic risks.

QUALIFICATIONS & REQUIREMENTS: 

• 6+ years of experience as a Product and/or Business Manager, preferably in a startup, scale-up or operational product environment.
• Proven experience with API integrations and complex booking or transaction flows.
• Strong experience working with engineering, product design and operational teams.
• Comfortable working close to daily operations and turning messy workflows into clear product solutions.
• Strong written and verbal communication skills in English.
• Experience with GDS, NDC, crew planning, airline operations or travel booking platforms is a strong plus.
• Experience with flight, rail, travel logistics or workflow automation products is preferred.
• Bachelor’s degree or equivalent practical experience

Work Setup: Full onsite on 1st month (training), Hybrid eventually (3x onsite per week)

 Work Schedule: Mid-shift (11am - 8pm or 10am - 7pm)

Locations: BGC