Job Description
KEY RESPONSIBILITIES
You will:
- Drive business development for new airline and travel operator customers in close collaboration with the sales teams.
- Own supplier and aggregator relationships commercially, negotiate contracts, manage SLAs and ensure competitive pricing with GDS providers, NDC airlines and rail operators.
- Translate customer needs, operational pain points and business goals into clear product priorities.
- Lead new customer launches and manage expectations and deadlines.
- Lead product discovery and delivery for the whole platform
- Design operational processes to handle complaints, ticket updates and financial concerns etc.
- Identify operational inefficiencies and turn them into scalable product improvements.
- Improve the UX and automation of workflows for existing airline customers.
- Work closely with engineering on API integrations, booking flows and operational fallback processes.
- Report regularly to senior leadership on business unit KPIs, commercial progress and strategic risks.
QUALIFICATIONS & REQUIREMENTS:
- 6+ years of experience as a Product and/or Business Manager, preferably in a startup, scale-up or operational product environment.
- Proven experience with API integrations and complex booking or transaction flows.
- Strong experience working with engineering, product design and operational teams.
- Comfortable working close to daily operations and turning messy workflows into clear product solutions.
- Strong written and verbal communication skills in English.
- Experience with GDS, NDC, crew planning, airline operations or travel booking platforms is a strong plus.
- Experience with flight, rail, travel logistics or workflow automation products is preferred.
- Bachelor’s degree or equivalent practical experience
Work Setup: Full onsite on 1st month (training), Hybrid eventually (3x onsite per week)
Work Schedule: Mid-shift (11am - 8pm or 10am - 7pm)
Locations: BGC