Job Description

Account Manager will be primarily responsible for managing a portfolio of assigned accounts, building strong rapport with clients, understanding their needs, and proactively identifying opportunities to upsell or cross-sell our products or services. Responsible for achieving sales targets, ensuring client satisfaction and contributing to the overall growth and success of the company.

KEY RESPONSIBILITIES 
You will: 

• Report directly to the Sales Manager.
• Spearhead Client Relationship Management:
  • Serve as the main point of contact for assigned clients.
  • Establish and maintain strong, long-lasting client relationships.
  • Understand client needs and objectives to offer tailored solutions effectively.
• Manage Sales and Revenue Generation:
  • Meet or exceed sales targets and quotas within your assigned client portfolio.
  • Identify upselling and cross-selling opportunities to maximize revenue.
  • Prepare and deliver sales presentations, proposals, and contracts.
• Be responsible in Account Planning:
  • Develop account plans and strategies to drive growth and customer satisfaction.
  • Identify key decision-makers within client organizations and establish relationships with them.
• Manage Communication and Collaboration:
  • Collaborate with internal teams, such as marketing and product development, to ensure client needs are met.
  • Communicate regularly with clients to provide updates, address concerns, and gather feedback.
• Problem Solving:
  • Address and resolve any issues or challenges that clients may encounter promptly.
  • Anticipate potential problems and provide proactive solutions.
  • Help the company address collection concerns with clients.
• Market and Industry Knowledge:
  • Stay up to date with industry trends, competitor activities, and market conditions.
  • Utilize this knowledge to position our products and services effectively.
• Reporting and Documentation:
  • Maintain accurate records of client interactions, sales activities, and progress toward goals.
  • Provide regular reports on sales performance and client feedback.

QUALIFICATIONS & REQUIREMENTS: 

• Bachelor’s Degree in Business, Marketing or a related field.
• With 2 years’ experience as an Account Manager or in a similar sales role.
• With experience in selling or offering servers, network and security, and/or managed print services.
• Excellent communication and interpersonal abilities.
• Ability to build and maintain lasting customer relationship.
• Strong sales and negotiation skills with a track record of achieving targets

Work Schedule: Monday-Friday, Dayshift 

Work Setup: Onsite