Job Description
KEY RESPONSIBILITIES
You will:
- Supervise regional delivery operations across multiple areas, including inventory oversight, scheduling, logistics coordination, staffing, sales support, and payment handling.
- Provide leadership and guidance to both full-time and part-time team members, ensuring effective performance and professional growth.
- Establish performance goals for individuals and teams, and lead recruitment, interviewing, and onboarding of new hires.
- Track and report on daily deliveries, ensuring timely updates in systems to provide accurate information to management.
- Collaborate with departments such as service, sales, logistics, and manufacturing to streamline delivery workflows and boost operational efficiency.
- Maintain a strong emphasis on enhancing the overall customer experience.
- Possess thorough knowledge of registration, financing, and insurance procedures across different markets.
- Train and support local managers and team leads in effectively running delivery operations in their respective areas.
- Regularly evaluate market-level performance metrics—including customer satisfaction, efficiency, and inventory turnover—and implement initiatives to drive improvement.
- Support planning and execution efforts for launching operations in new markets as needed.
QUALIFICATIONS & REQUIREMENTS:
- You must have a Bachelor’s Degree or equivalent, along with 3–5 years of experience in operations or management.
- You must have natural leadership qualities with a strong focus on problem-solving and achieving measurable results.
- You must have a numbers-driven and analytical mindset.
- You must have excellent written and verbal communication skills.
- You must have technological fluency and the ability to work within business systems; experience with Salesforce is a plus.
- You must be upbeat, positive, and maintain a professional attitude at all times.
- You must have and maintain a valid driver’s license, along with an acceptable and safe driving record.
- You must have at least 2 years of driving experience.
Work Schedule: Regular shift (8am – 5pm)
Work Setup: Onsite – BGC, Taguig City