Job Description

Want to look for a career in BPO industry? This is the right opportunity for you. A direct hire for a financial technology company that processes payments and offers services to merchants, consumers, and issuers.

Job scope: Pure Customer Service, Inbound Calls, No Upselling

RESPONSIBILITIES:

You will:

• Responds to customer inquiries via telephone, email, SMS, and chat to provide problem resolution in accordance with the organization's service standards.

• Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.

• Answer customer telephone inquiries, orders, service needs, and complaints, respond where applicable, or direct to technical/service areas.

• Maintain detailed and current knowledge of the company's/assigned client's products and services.

• Analyze customer service needs for communication to service and technical departments, when applicable.

• Requires the ability to navigate a computerized data entry system or other relevant applications.

Qualifications:

• Minimum High School Graduate with 6 months of BPO experience

• Open for any College Fresh Graduates

• With Good Communication Skills.

• Candidate must be flexible to work at any shift/graveyard

Shift Schedule: Graveyard shift

Location: Vertis North, Quezon City