Job Description

Key Responsibilities:

You will:

• Manage and monitor client mailboxes
• Review job requests from client mailboxes
• Communicate with the client to confirm receipt of the request and for any queries or clarifications
• Send out an estimated production time and deadline to clients within 30 minutes of receiving jobs
• Coordinate and assign job requests to design associates
• Assist team members in understanding instructions and answering questions or clarifications about requested jobs
• Monitors project progress and workflow across Associates and QA functional teams.
• Ensures milestones and targets are met with respect to project development/project fixes of each team.
• Ensure all documentation is complete and up-to-date for all live and new projects
• Manages client calls and updates regarding delivery and project development
• Raises potential workflow issues to team leads, delivery center manager and/or client
• Ensures associates are on-boarded properly and follow the training schedule
• Responsible for maintaining the team’s training module up to date, with inputs from the leads of the functional teams
• May support functional teams as needed

Qualifications and Requirements

• Candidate must possess at least a Bachelor’s Degree 
• At least 4 years work experience where a minimum of 2 years is in project management in a small business unit 
• Experience interacting directly with overseas clients via phone and email is preferred
• Proven excellent written and spoken English communications skills
• Proficiency in MS Office, especially MS Excel
• Flexible and able to work on GY schedule

  Work Schedule: Night shift (10pm-6am)

  Work Setup: Temporary WFH, Hybrid or full-onsite eventually
  
  Office: Makati City