Job Description

The position is responsible for leading and managing overall branch operations to achieve revenue targets, ensuring exceptional customer service, maintaining full compliance with regulatory and company standards, and overseeing staff performance and operational efficiency. It ensures that branch activities run smoothly across all functional areas while supporting organizational goals, operational integrity, and service excellence.

KEY RESPONSIBILITIES 
You will: 

• Oversee daily branch operations, including customer service, billing, collection, tellering, warehouse activities, pump operations, plumbing, and meter reading.
• Conduct weekly Branch Manager Checklist audits and ensure timely submission of required operational and compliance reports.
• Ensure adherence to company policies, operational procedures, and government regulations.
• Review daily customer transactions, monitor unresolved job orders, and address major service concerns.
• Resolve escalated customer issues and coordinate with the Area Manager for cases requiring higher-level action.
• Issue advisories on scheduled service interruptions and communicate with LGUs, barangays, and community leaders.
• Monitor daily collections, discounts, deposits, and branch operating expenses.
• Approve petty cash, revolving funds, leave requests, and overtime requests within delegated authority.
• Review billing-related reports and identify priorities for collection and disconnection schedules.
• Monitor pump station operations, including water pressure, quality, and availability, and conduct field verification.
• Track non-revenue water (NRW) contributors and implement reduction strategies together with the Branch Engineer.
• Ensure accurate and compliant meter reading activities and prevent irregularities or collusion.
• Provide direction, coaching, and regular performance monitoring for staff and supervisors.
• Communicate corporate updates and ensure branch adherence to internal guidelines.
• Manage branch-level contracts, agreements, and coordination with local government units.
• Prepare and submit weekly, monthly, and incident reports to the Area Manager and head office.
• Sign branch documents and ensure timely and accurate routing of Job Orders.
• Monitor and drive performance to meet KPIs and KRAs, including billed customers, consumption, price/cum, NRW, revenue, and past-due targets.

QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Business Management, Engineering, Public Administration, or any related field.
• You must have at least 3–5 years of supervisory or managerial experience, preferably in water utilities and operations environments.
• You must have strong leadership skills and the ability to manage multidisciplinary teams.
• You must be analytical, organized, and capable of handling complex operational concerns.
• You must have strong communication skills for coordinating with customers, LGUs, and internal stakeholders.
• You must be familiar with operational compliance, financial oversight, and performance management processes.

 Work Schedule: Regular shift (8 am – 5 pm) 

Work Setup: Onsite – Guiguinto, Bulacan/Pandi, Bulacan