Job Description

As a Technical Support Representative, you will be responsible for assisting with telephone support, escalation procedures, and troubleshooting.

RESPONSIBILITIES:

You will:

• Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes
• Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.
• Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required.

QUALIFICATIONS:

• High School Diploma or Equivalent
• Must have at least 6 months of experience of technical support in software and hardware troubleshooting
• Flexible in shifting / rotation schedule
• Can start immediately

Work Schedule: Onsite

Work Set-Up: Flexible Night Shift

Location: Vertis North, Quezon City