Job title: ServiceNow Lead
Job type: Full-Time
Emp type: Full-time
Industry: Information Technology (IT)
Functional Expertise: Information Technology & Telecommunications
Skills: public health ITOM ITAM ITBM IRM ITSM
Location: Quezon City
Job published: 2026-03-04
Job ID: 49594

Job Description

As an Application Developer specializing in ServiceNow, you will provide development and maintenance support for ServiceNow tool implementation and customization. You will utilize your knowledge of business and technical skills related to specific ServiceNow modules and scripting languages, such as JavaScript.

KEY RESPONSIBILITIES

You will:

  • Design and Develop Customized Reports: Create tailored reports by applying code-level changes in the ServiceNow environment, leveraging the NOW platform's low-code/no-code capabilities to meet specific business needs.
  • Implement and Customize ServiceNow Modules: Develop and customize different ServiceNow modules as required, ensuring seamless integration and optimal functionality.
  • Provide Development and Maintenance Support: Offer ongoing support for ServiceNow tool implementation and customization, ensuring high-quality solutions and timely issue resolution.
  • Utilize Scripting Languages: Apply knowledge of scripting languages, such as JavaScript, to develop and customize ServiceNow modules and reports.
  • Leverage NOW Platform Capabilities: Effectively use the NOW platform's features to design and develop customized solutions, enhancing business processes and user experience.

QUALIFICATIONS

  • Bachelor’s degree
  • Experience working in a public health/healthcare industry
  • ServiceNow Module Expertise: Experience with specific ServiceNow modules such as ITOM/ITAM, ITBM, and IRM, including knowledge of their business and technical applications, to inform development and customization decisions.
  • Experience with scripting languages, such as JavaScript, to develop and customize ServiceNow modules and reports.
  • Low-Code/No-Code Development: Experience using ServiceNow's NOW platform to design and develop customized reports and solutions, leveraging its low-code/no-code capabilities.
  • ServiceNow Implementation and Customization: Experience implementing and customizing different ServiceNow modules to meet specific business needs, ensuring seamless integration and optimal functionality.
  • Code-Level Changes: Experience applying code-level changes in the ServiceNow environment to create tailored reports and customized solutions.
  • Advanced ServiceNow Module Knowledge: Experience with multiple ServiceNow modules, including in-depth understanding of their business and technical applications, to inform complex development and customization decisions

Location: UP Ayala Technohub

Work Set-up: Hybrid (3 days onsite) | day shift

Schedule: Monday to Friday