Job title: Delivery Manager – Finance
Job type: Full-Time
Emp type: Full-time
Industry: Information Technology (IT)
Functional Expertise: Finance & Accounting
Skills: Finance
Location: Quezon City
Job published: 2026-03-12
Job ID: 49595

Job Description

KEY RESPONSIBILITIES

You will:

  • Develop and maintain delivery frameworks, governance standards, and operational controls for large-scale F&A operations (R2R, P2P, O2C).
  • Ensure delivery models, SLAs, KPIs, and controls are operationally feasible and optimized for speed, quality, scalability, and cost efficiency.
  • Validate upstream inputs across O2C, P2P, and R2R to ensure accurate downstream processing and minimize defects.
  • Collaborate with cross-functional leaders—including clients, finance stakeholders, and internal delivery teams—to ensure aligned execution and outcomes.
  • Work with enablement and analytics teams to convert business requirements into actionable plans, dashboards, and operational reporting.
  • Continuously enhance delivery models, capabilities, and tools to maintain alignment with client contracts and organizational standards.

QUALIFICATIONS

  • Extensive experience leading F&A delivery across R2R, P2P, and O2C in a BPO or shared services environment.
  • Strong background in service delivery management, including SLA governance, productivity, quality, and accuracy.
  • Solid understanding of large-scale F&A operating models, controls, and continuous improvement methodologies.
  • Deep knowledge of billing, collections, disputes/deductions, cash application, order & credit management, and master data processes.
  • Experience with ERP platforms (SAP, Oracle, Salesforce or similar) and related process integrations.
  • Strong analytical and problem-solving abilities, with a proven ability to resolve complex delivery challenges.
  • Proficiency in performance management tools (SLA dashboards, trackers, issue logs) and disciplined documentation practices.
  • Knowledge of forecasting, capacity planning, and operational risk controls within F&A shared services.
  • Minimum of 7 years in management roles overseeing 50+ headcount across multi-functional teams.
  • Excellent leadership, communication, and stakeholder management skills with the ability to influence outcomes across teams.

Location: Eastwood City Libis/UP Ayala Techno hub
Work Set-up: Full Onsite
Schedule: Night shift/Rotation