Job Description

The Technical Skills Coordinator will focus on scoping, mapping and managing certification queries, inbox operations, reporting, and vendor coordination, contributing to the smooth execution of strategic technical training initiatives.

KEY RESPONSIBILITIES

You will:

• Inbox & Query Management:
  • Act as the first point of contact for technical training, skills and certification queries, ensuring timely and accurate responses and escalating complex issues as needed.
• Reporting & Data Coordination:
  • Support monthly and ad hoc reporting cycles by gathering, validating, and presenting training and certification data using tools such as Excel, Kantata and Power BI.
• Certification Operations:
  • Lead the scoping, coordination, and oversight of global certification programs, encompassing both vendor-led initiatives (e.g., Microsoft, AWS, CrowdStrike +) and internal frameworks. This includes evaluating the certification landscape, aligning with strategic skill development goals by business unit, and managing end-to-end tracking and stakeholder engagement.
• Vendor & Partner Liaison:
  • Maintain communication with external training vendors and partners, supporting scheduling, documentation, and issue resolution.
• Project Support:
  • Contribute to the planning and execution of global technical training projects, including documentation, logistics, and stakeholder updates.
• Process Improvement:
  • Identify opportunities to streamline inbox workflows, reporting processes, and certification tracking to improve efficiency and user experience.

QUALIFICATIONS:

• Graduate of any bachelor’s degree
• Has at least 3 years of experience in coordinating training operations and projects, ideally within a technical or learning-focused environment.
• Has experience working with learning platforms (e.g., LMS, LXP)
• Familiarity with certification programs and technical training ecosystems.
• Proficiency in Excel and familiarity with data reporting tools (e.g., Salesforce, Kantata, Power BI).

Work Schedule: Monday to Friday | Mid-shift

Work Set-up: Hybrid (3x onsite)

Location: BGC