Shift Leads are responsible for supervising and coordinating robotic teleoperation pilots at their assigned sites. The role involves managing team workloads, overseeing recruitment and onboarding, implementing effective management processes, and collaborating closely with company leadership. The ideal candidate must have a solid background in business operations and team leadership.

KEY RESPONSIBILITIES 

You will:

• Provide effective leadership through employee supervision, shift coordination, and management of onboarding and training activities.
• Ensure team compliance with company policies and maintains high performance standards.
• Identify and promptly reports critical issues or challenges; must be highly proficient in both English and Tagalog communication.
• Oversee the receipt and dispatch of equipment in coordination with building and office personnel.

 QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in any field.
• You must have at least 3 years of professional experience demonstrating strong communication and people management skills.
• You must have exceptional communication abilities, with mastery of English and the ability to effectively report operational updates in both English and Tagalog.
• You must have strong technical aptitude, with familiarity in advanced technology, troubleshooting technical or IT issues, and setting up or maintaining office infrastructure and equipment.
• You must have proven people management skills, with the ability to lead and integrate a growing team and address challenges among new joiners.
• You must have excellent problem-solving skills, with the ability to troubleshoot quickly and efficiently in real-time situations.
• You must have keen attention to detail, ensuring accuracy and precision in managing controls and operational processes.
• You must be enthusiastic about technology and able to thrive in dynamic, unstructured operational environments.

Work Schedule: Shifting

Work Setup: Onsite, Muntinlupa City 

As the Site Manager, you will lead and oversee all operations at the site (Alabang or Clark), ensuring efficiency and high performance across all functions. The role emphasizes strong people leadership and effective coordination among technical, logistical, and operational teams. You will manage groups responsible for inventory, hardware, network support, procurement, and shift leaders supervising robot teleoperators.

KEY RESPONSIBILITIES 

• Site Operations Management – Manage the day-to-day activities of the Alabang or Clark site, ensuring that all systems, infrastructure, and support services function smoothly and efficiently.
• People Leadership & Development – Supervise and mentor a multidisciplinary team comprising shift leaders, technical staff, and operations personnel. Foster high performance, professional growth, and strong engagement across all shifts and locations.
• Cross-Functional Coordination – Work closely with senior management, HR, and technical teams to align site operations with organizational goals. Maintain clear communication channels and manage escalations between the sites and headquarters.
• Infrastructure & Asset Oversight – Oversee the maintenance and reliability of inventory, hardware, and network assets to support uninterrupted operations. Handle procurement to ensure timely availability of critical materials and equipment.
• Performance & Process Improvement – Track and evaluate key site metrics, identify operational gaps, and implement initiatives to enhance productivity, quality, and efficiency.
• Health, Safety & Compliance – Uphold all safety, regulatory, and internal compliance requirements at both sites. Cultivate a workplace culture centered on accountability, safety, and operational excellence.

 QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Operations, Engineering, Business, or a related discipline.
• You must have proven experience as a Site Manager, Operations Manager, or in a comparable leadership role overseeing site operations.
• You must have a strong background in people management, with a track record of successfully leading cross-functional teams.
• You must be familiar with hardware, network, and procurement processes within a technology-enabled or operations-focused environment.
• You must have excellent organizational and problem-solving skills, with a practical and hands-on management approach.

Work Schedule: Regular shift

Work Setup: Onsite, Muntinlupa City 

As the Site Manager, you will lead and oversee all operations at the site (Alabang or Clark), ensuring efficiency and high performance across all functions. The role emphasizes strong people leadership and effective coordination among technical, logistical, and operational teams. You will manage groups responsible for inventory, hardware, network support, procurement, and shift leaders supervising robot teleoperators.

KEY RESPONSIBILITIES 

• Site Operations Management – Manage the day-to-day activities of the Alabang or Clark site, ensuring that all systems, infrastructure, and support services function smoothly and efficiently.
• People Leadership & Development – Supervise and mentor a multidisciplinary team comprising shift leaders, technical staff, and operations personnel. Foster high performance, professional growth, and strong engagement across all shifts and locations.
• Cross-Functional Coordination – Work closely with senior management, HR, and technical teams to align site operations with organizational goals. Maintain clear communication channels and manage escalations between the sites and headquarters.
• Infrastructure & Asset Oversight – Oversee the maintenance and reliability of inventory, hardware, and network assets to support uninterrupted operations. Handle procurement to ensure timely availability of critical materials and equipment.
• Performance & Process Improvement – Track and evaluate key site metrics, identify operational gaps, and implement initiatives to enhance productivity, quality, and efficiency.
• Health, Safety & Compliance – Uphold all safety, regulatory, and internal compliance requirements at both sites. Cultivate a workplace culture centered on accountability, safety, and operational excellence.

 QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Operations, Engineering, Business, or a related discipline.
• You must have proven experience as a Site Manager, Operations Manager, or in a comparable leadership role overseeing site operations.
• You must have a strong background in people management, with a track record of successfully leading cross-functional teams.
• You must be familiar with hardware, network, and procurement processes within a technology-enabled or operations-focused environment.
• You must have excellent organizational and problem-solving skills, with a practical and hands-on management approach.

Work Schedule: Regular shift

Work Setup: Onsite, Muntinlupa City 

Responsibilities:

• Handle a heavy volume of inbound calls, emails, and chats working in a work queue environment. Make outbound contacts as needed.

• Partner with peers and supervisor to monitor and maintain coverage of all contact streams.

• Achieve first contact resolution, whenever possible. Work closely with internal teams to provide quick resolution to issues beyond first contact resolution. Ensure periodic updates are provided.

• Partner with internal teams to troubleshoot and resolve client issues including, but not limited to: login issues, password resets, submission of required forms, etc.

• Maintain accurate record of contacts and interactions.

• Must be able to maintain applicant/client privacy in compliance with all applicable laws.

• Create positive relationships with contacts to ensure satisfaction and retention.

Qualifications: 

• Proficiency in Spanish/Portuguese language (speaking, reading, writing)

• Minimum of 2 years of customer service experience strongly preferred.

• Minimum of 2 years of working in a call center environment preferred.

• Knowledge of Microsoft Office Suite required, proficiency in Excel preferred.

• Able to successfully learn and navigate Web based applications and tools, for use in managing applicant accounts.

• Graduate of any 2-year or 4-year course, preferred; or has at least completed 2 years of college

• Ability to work night shift or shifting schedules 

Work Set Up: Onsite, Vertis North Office