Want to look for a career in BPO industry? This is the right opportunity for you. A direct hire for a financial technology company that processes payments and offers services to merchants, consumers, and issuers.

Job scope: Pure Customer Service, Inbound Calls, No Upselling

RESPONSIBILITIES:

You will:

• Responds to customer inquiries via telephone, email, SMS, and chat to provide problem resolution in accordance with the organization's service standards.

• Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.

• Answer customer telephone inquiries, orders, service needs, and complaints, respond where applicable, or direct to technical/service areas.

• Maintain detailed and current knowledge of the company's/assigned client's products and services.

• Analyze customer service needs for communication to service and technical departments, when applicable.

• Requires the ability to navigate a computerized data entry system or other relevant applications.

Qualifications:

• Minimum High School Graduate with 6 months of BPO experience

• Open for any College Fresh Graduates

• With Good Communication Skills.

• Candidate must be flexible to work at any shift/graveyard

Shift Schedule: Graveyard shift

Location: Vertis North, Quezon City

As the Site Manager, you will lead and oversee all operations at the site (Alabang or Clark), ensuring efficiency and high performance across all functions. The role emphasizes strong people leadership and effective coordination among technical, logistical, and operational teams. You will manage groups responsible for inventory, hardware, network support, procurement, and shift leaders supervising robot teleoperators.

KEY RESPONSIBILITIES 

• Site Operations Management – Manage the day-to-day activities of the Alabang or Clark site, ensuring that all systems, infrastructure, and support services function smoothly and efficiently.
• People Leadership & Development – Supervise and mentor a multidisciplinary team comprising shift leaders, technical staff, and operations personnel. Foster high performance, professional growth, and strong engagement across all shifts and locations.
• Cross-Functional Coordination – Work closely with senior management, HR, and technical teams to align site operations with organizational goals. Maintain clear communication channels and manage escalations between the sites and headquarters.
• Infrastructure & Asset Oversight – Oversee the maintenance and reliability of inventory, hardware, and network assets to support uninterrupted operations. Handle procurement to ensure timely availability of critical materials and equipment.
• Performance & Process Improvement – Track and evaluate key site metrics, identify operational gaps, and implement initiatives to enhance productivity, quality, and efficiency.
• Health, Safety & Compliance – Uphold all safety, regulatory, and internal compliance requirements at both sites. Cultivate a workplace culture centered on accountability, safety, and operational excellence.

 QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Operations, Engineering, Business, or a related discipline.
• You must have proven experience as a Site Manager, Operations Manager, or in a comparable leadership role overseeing site operations.
• You must have a strong background in people management, with a track record of successfully leading cross-functional teams.
• You must be familiar with hardware, network, and procurement processes within a technology-enabled or operations-focused environment.
• You must have excellent organizational and problem-solving skills, with a practical and hands-on management approach.

Work Schedule: Regular shift

Work Setup: Onsite, Muntinlupa City 

As the Site Manager, you will lead and oversee all operations at the site (Alabang or Clark), ensuring efficiency and high performance across all functions. The role emphasizes strong people leadership and effective coordination among technical, logistical, and operational teams. You will manage groups responsible for inventory, hardware, network support, procurement, and shift leaders supervising robot teleoperators.

KEY RESPONSIBILITIES 

• Site Operations Management – Manage the day-to-day activities of the Alabang or Clark site, ensuring that all systems, infrastructure, and support services function smoothly and efficiently.
• People Leadership & Development – Supervise and mentor a multidisciplinary team comprising shift leaders, technical staff, and operations personnel. Foster high performance, professional growth, and strong engagement across all shifts and locations.
• Cross-Functional Coordination – Work closely with senior management, HR, and technical teams to align site operations with organizational goals. Maintain clear communication channels and manage escalations between the sites and headquarters.
• Infrastructure & Asset Oversight – Oversee the maintenance and reliability of inventory, hardware, and network assets to support uninterrupted operations. Handle procurement to ensure timely availability of critical materials and equipment.
• Performance & Process Improvement – Track and evaluate key site metrics, identify operational gaps, and implement initiatives to enhance productivity, quality, and efficiency.
• Health, Safety & Compliance – Uphold all safety, regulatory, and internal compliance requirements at both sites. Cultivate a workplace culture centered on accountability, safety, and operational excellence.

 QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Operations, Engineering, Business, or a related discipline.
• You must have proven experience as a Site Manager, Operations Manager, or in a comparable leadership role overseeing site operations.
• You must have a strong background in people management, with a track record of successfully leading cross-functional teams.
• You must be familiar with hardware, network, and procurement processes within a technology-enabled or operations-focused environment.
• You must have excellent organizational and problem-solving skills, with a practical and hands-on management approach.

Work Schedule: Regular shift

Work Setup: Onsite, Muntinlupa City 

Responsibilities:

• Handle a heavy volume of inbound calls, emails, and chats working in a work queue environment. Make outbound contacts as needed.

• Partner with peers and supervisor to monitor and maintain coverage of all contact streams.

• Achieve first contact resolution, whenever possible. Work closely with internal teams to provide quick resolution to issues beyond first contact resolution. Ensure periodic updates are provided.

• Partner with internal teams to troubleshoot and resolve client issues including, but not limited to: login issues, password resets, submission of required forms, etc.

• Maintain accurate record of contacts and interactions.

• Must be able to maintain applicant/client privacy in compliance with all applicable laws.

• Create positive relationships with contacts to ensure satisfaction and retention.

Qualifications: 

• Proficiency in Spanish/Portuguese language (speaking, reading, writing)

• Minimum of 2 years of customer service experience strongly preferred.

• Minimum of 2 years of working in a call center environment preferred.

• Knowledge of Microsoft Office Suite required, proficiency in Excel preferred.

• Able to successfully learn and navigate Web based applications and tools, for use in managing applicant accounts.

• Graduate of any 2-year or 4-year course, preferred; or has at least completed 2 years of college

• Ability to work night shift or shifting schedules 

Work Set Up: Onsite, Vertis North Office