You will work with Business teams and use data exploration to identify and prioritize high impact improvement opportunities

KEY RESPONSIBILITIES

You will:

• Work with Business teams and use data exploration to identify and prioritize high impact improvement opportunities
• Leading Black Belt (BB) projects and mentoring GBs/YBs/Kaizens to address key cross functional issues ranging from financial operations, fulfillment operations, and vendor management for global company businesses
• Deliver Financial Savings through projects
• Design and implement mechanisms to improve Operational Excellence Culture
• Conducting Green Belt and Lean training programs within Finance
• Facilitate the Leadership Steering Committee to tollgate GB/BB projects and Kaizens to ensure consistency in methods and quality project deliverables
• Manage the documentation and status of all GB/BB/Lean projects
• Driving consistency of process, training, and reporting across functional teams
• Provide periodic project updates, including major successes/challenges, to senior management
• Managing and constantly improving the idea management (ideation to implementation) process
• Conduct VSMs and FMEAs to identify improvement opportunities as and when needed
• Strong Analytical skills , able to make sense out of messy data

QUALIFICATIONS:

• 5+ years of program or project management experience
• 5+ years of working cross functionally with tech and non-tech teams experience
• 5+ years of defining and implementing process improvement initiatives using data and metrics experience Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements Bachelor's degree
• Graduate in Business Administration / Engineering or a similar quantitative field
• Black Belt certification and a proven track record of successfully leading GB/BB projects and training programs.
• Must have led minimum 4 High Impact GB/BB projects
• Ability to deal with ambiguity and work with cross functional teams
• Good Analytical skills, able to make sense out of messy data
• Demonstrated ability to make recommendations and decisions to drive significant organizational change.
• Excellent presentation skills, dynamic approach with the ability to translate theory into practical application.
• Ability to map the processes
• Good Communication skills

Work Schedule: Mid-shift (2pm or 3pm)

Work Set-up: Full-Onsite (Pasay City).

This position is responsible for overseeing the entire Operations Team, which includes Customer Service and Warehouse functions, ensuring that team performance consistently meets established KPIs. The role involves managing daily operational activities, maintaining high-quality standards, and addressing team escalations by offering timely support and guidance.

KEY RESPONSIBILITIES 
You will: 

• Design and implement processes to support seamless daily operations.
• Ensure the Customer Service Department (CSD) adheres to quote handling procedures and timelines.
• Oversee order fulfillment, manage inquiries, and address requests or complaints.
• Supervise warehouse operations, ensuring proper adherence to inventory, receiving, and shipping protocols.
• Collaborate with customers to identify process improvements and resolve procedural inefficiencies.
• Deliver regular updates to management on performance metrics and business outcomes.
• Drive initiatives focused on improving efficiency, cost management, and customer satisfaction.
• Ensure operational compliance with ISO standards, company policies, Customs, and PEZA requirements, maintaining readiness for audits.
• Monitor process adherence, task completion timelines, and service quality benchmarks.
• Address escalated issues and accommodate special customer requirements through practical solutions.
• Lead and execute projects that boost operational performance.

 QUALIFICATIONS & REQUIREMENTS: 

• You must be a college graduate in Business, Marketing, Engineering, or a related field.
• You must have at least 5 - 10 years of relevant experience in warehouse operations, business operations, supply chain, or a similar role.
• You must have strong people management skills with the ability to lead, motivate, and develop teams.
• You must have in-depth knowledge of business processes and organizational functions.
• You must have excellent communication and decision-making skills with the ability to engage effectively at all levels.
• You must be proficient in Microsoft 365 (Word, Excel, PowerPoint, Outlook) and adept at learning new business systems and software platforms as needed.

 Work Schedule: Regular shift (8 am – 5 pm) 

Work Setup: Onsite, Alabang Muntinlupa City