KEY RESPONSIBILITIES

You will:

• Operate various client systems and perform complex tasks and activities without supervision.
• Follow company’s Information Security policies/guidelines, as well as the client’s security requirements, policies, and practices that are provided to company and information security requirements.
• Analyze operation problems, notify related parties and propose solutions.
• Develop procedures and ensure the implementation meets compliance requirements.
• Set up the task structure and new task information.
• Assist with output conversion.
• Communicate with the client via email.
• Identify client needs and propose solutions.
• Assist with client management.
• Facilitate part of the con-call.
• Build a relationship with the client.
• Set up the audit plan, create the audit summary, identify the performance gap and propose solutions.
• Perform timely trouble-shooting.
• Ensure the unit/team meets the compliance requirements.
• Set up a training plan, manage the training process and deliver the training.
• Coach the Junior Trainer on the training.
• Analyze the data, and generate and present the report.
• Assist with new client on boarding.
• Independently on-board new tasks.

QUALIFICATIONS & REQUIREMENTS:

• 2 years experience or above
• Experience in taking calls, chats or emails
• Claims processing exposure
• Good communication skills

Work Schedule: day-shift
Work Setup: Work-on site

KEY RESPONSIBILITIES

You will:

• Ensure accurate, efficient completion of tasks as per procedure, maintains production quality, and aligns with the ramp-up plan.
• Provide troubleshooting support to team members and logs issues for continuous improvement.
• Develop and delivers structured training using the Job Instruction method. This includes creating training plans, conducting process knowledge tests, and providing timely feedback on trainee performance, with suggestions for improvement.
• Identify root causes of recurring issues, suggests countermeasures, and updates task procedures according to client feedback and operational needs
• Ensure consistent documentation and communication of procedural changes.
• Conduct audits aligned with training and qualification plans, adjusting them based on performance trends and error categories.
• Provide detailed performance reports to both trainees and supervisors, ensuring quality standards are met.
• Observe and documents key points of new tasks, systems, and procedures.
• Prepare comprehensive reference materials and training manuals.
• Ask clear questions to validate procedural accuracy, ensuring timely communication with the team to avoid process-related escalations.

QUALIFICATIONS & REQUIREMENTS:

• 1 year experience or above
• Experience in taking calls, chats or emails
• Claims processing exposure
• Good communication skills

Work Schedule: day-shift
Work Setup: Work-on site

KEY RESPONSIBILITIES

You will:

• Operate the client system and process elementary insurance tasks and activities for clients with minimal supervision.
• Follow established procedures and meet quality, quantity, and timeliness standard.
• Follow company's Information Security policies/guidelines, as well as the client’s security requirements, policies, and practices that are provided to company and information security requirements.
• Report processing problems and take the initiative to find solutions.
• Communicate with the client using clear, polite and well-organized English emails.
• Respond promptly to client requests and report to the supervisor in a timely manner if any issues are found.
• Conduct assigned auditing.
• Track data via Case Tracker.
• Assist in effectively training others

QUALIFICATIONS & REQUIREMENTS:

• Entry level to 1 year experience or above
• Experience in taking calls, chats or emails
• Claims processing exposure
• Good communication skills

Work Schedule: day-shift
Work Setup: Work-on site

The Operations Manager is responsible for optimizing the efficiency of multiple retail stores, ensuring smooth daily operations, and supporting Area Heads in achieving business goals.

KEY RESPONSIBILITIES 

You will: 

• Enhance operational processes to improve efficiency across retail locations.
• Collaborate with Area Managers to identify and resolve workflow challenges.
• Analyze key metrics to drive improvements and reduce costs.
• Oversee inventory control to maintain optimal stock levels and prevent shortages or overstocking.
• Implement best practices in inventory management to reduce losses and improve turnover.
• Ensure compliance with company policies, procedures, and operational standards.
• Conduct regular audits to assess adherence and address any inconsistencies.
• Develop training programs to educate staff on operational best practices.
• Promote a culture of continuous improvement and innovation within the operations team.

 QUALIFICATIONS & REQUIREMENTS

• You must be a college graduate of Business Administration, Operations Management, or a related field.
• You must have at least 10 years of experience in Retail Operations, with at least 3 years as an Operations Manager.
• Proven experience in retail operations management, preferably in a multi-store environment.
• You must have strong analytical and problem-solving skills and excellent communication and collaboration abilities.
• You must be willing to travel for store visits (Nationwide)

Work Schedule: Monday to Saturday (9:00 am – 6:00 pm) 

Work Setup: Full onsite, Makati City (with fieldwork/store visit functions)

KEY RESPONSIBILITIES

You will:

• Manage the daily operations of the company, including 
• Delegate responsibilities to qualified employees and enforce organizational policies, procedures, standards, and cultural values
• Identify opportunities to increase revenue by improving existing processes, finding new revenue streams, or expanding the customer base.
• Accompany agents on Site meetings
• Handle customer concerns in support of agents
• Visit site installations
• Manage budgets and allocate resources effectively to support daily operations,
• Review billings, ARs, APs, including sales reports, to evaluate the company’s financial standing
• Create and execute strategies that support the long-term growth and expansion of the business by working closely with A&Ds and looking for partnership opportunities.
• Incorporate the use of ERPs and technology into the daily operations
• Stay informed about market developments and industry trends to identify new business opportunities, anticipate challenges, and adapt strategies accordingly.
• Attend events and conventions to gain more information on competitors and their products and use the data to propose changes or improvements to our operations
• Build and sustain strong relationships with Architects and Designers, Customers, and business partners to foster collaboration and support business growth.
• Work with the Marketing team to come up with events and activities involving A&Ds

QUALIFICATIONS & REQUIREMENTS:

• Bachelor's Degree in Interior Design, Architecture, Business Administration, and Operations Management
• Background in Cabinets, wardrobes, Kitchen is a must
• Proven track record in a managerial role
• Strong decision-making ability
• Excellent communication, collaboration, and delegation skills
• Ability to motivate and lead employees, and hold them

Work Schedule: Regular shift 
Work Setup: Work-on site

KEY RESPONSIBILITIES

You will:

• Ensure efficient, effective and optimal use of processes, applications, and communication to ensure service excellence within the company.
• Work closely with the functional teams and will focus on process improvement activity, in particular for the implementation of new processes as well as analyzing current processes to identify and implement efficiency and service delivery opportunities including global profile administration and user access control. 

QUALIFICATIONS & REQUIREMENTS:

• Holder of a University Degree in Logistics, English, Business mgmt. or related discipline
• 3-5 years’ experience in an international logistics environment.
• Experience in Process Improvement and/or other field.
• Broad and solid understanding of the operational activities supporting customer solutions and transactional business, and corresponding IT applications
• Good command of MS Office applications.
• Well-developed communication skills, excellent command of English language and language relevant to the office of domicile, both orally and in writing.
• Passion for service excellence, and innovative mindsets.
• Effective organizational & planning skills.
• Ability to quickly assimilate how new or existing applications or functionality may be applied to improve or extend customer services.
• An analytical, methodical and logical approach to problem solving
• Strong interpersonal skills within a multicultural environment.
• Ability to prioritize and deliver.
• Strong attention to detail.
• Solution focused on a global perspective
• Project and Change Management skills
• Be good at documentation process and creative thinking.  

Work Schedule: Regular shift 
Work Setup: Work-on site