The Employee Relations and Performance Management Officer plays a key role in fostering a positive and high-performing workplace culture by managing employee relations, performance management initiatives, and HR compliance. 

KEY RESPONSIBILITIES:

You will:

• Manage employee relations by addressing grievances, conducting investigations, and facilitating conflict resolution.
• Implement and continuously improve performance management processes, including goal setting, performance reviews, and feedback mechanisms.
• Develop and deliver training programs to equip managers with the skills to effectively manage and motivate their teams.
• Collaborate with the HR team to ensure compliance with labor laws and regulations.
• Analyze employee data and metrics to identify trends and support HR strategies and initiatives.
• Provide guidance and support to employees on HR-related policies, procedures, and workplace concerns.
• Contribute to the development and implementation of employee engagement and retention initiatives.

SKILLS AND QUALIFICATIONS:

• Bachelor’s degree in Psychology, Human Resources, Political Science, or any related field.
• Must have at least 3 years of experience in Employee Relations, Performance Management, and General Human Resources.
• Proven track record in handling employee grievances and resolving workplace conflicts effectively.
• Excellent communication and interpersonal skills, with the ability to engage with employees across all organizational levels.
• Strong analytical and problem-solving skills to identify and address HR-related concerns.
• Knowledgeable in labor laws, HR regulations, and employee relations best practices.
• Proficient in Microsoft Office applications and HR Information Systems (HRIS).

Location: Bagbaguin, Caloocan City

Work Set-up: Onsite

Schedule: 8:30 AM – 5:30 PM (Monday – Friday)

The Technical Skills Coordinator will focus on scoping, mapping and managing certification queries, inbox operations, reporting, and vendor coordination, contributing to the smooth execution of strategic technical training initiatives.

KEY RESPONSIBILITIES

You will:

• Inbox & Query Management:
  • Act as the first point of contact for technical training, skills and certification queries, ensuring timely and accurate responses and escalating complex issues as needed.
• Reporting & Data Coordination:
  • Support monthly and ad hoc reporting cycles by gathering, validating, and presenting training and certification data using tools such as Excel, Kantata and Power BI.
• Certification Operations:
  • Lead the scoping, coordination, and oversight of global certification programs, encompassing both vendor-led initiatives (e.g., Microsoft, AWS, CrowdStrike +) and internal frameworks. This includes evaluating the certification landscape, aligning with strategic skill development goals by business unit, and managing end-to-end tracking and stakeholder engagement.
• Vendor & Partner Liaison:
  • Maintain communication with external training vendors and partners, supporting scheduling, documentation, and issue resolution.
• Project Support:
  • Contribute to the planning and execution of global technical training projects, including documentation, logistics, and stakeholder updates.
• Process Improvement:
  • Identify opportunities to streamline inbox workflows, reporting processes, and certification tracking to improve efficiency and user experience.

QUALIFICATIONS:

• Graduate of any bachelor’s degree
• Has at least 3 years of experience in coordinating training operations and projects, ideally within a technical or learning-focused environment.
• Has experience working with learning platforms (e.g., LMS, LXP)
• Familiarity with certification programs and technical training ecosystems.
• Proficiency in Excel and familiarity with data reporting tools (e.g., Salesforce, Kantata, Power BI).

Work Schedule: Monday to Friday | Mid-shift

Work Set-up: Hybrid (3x onsite)

Location: BGC

The position is responsible for managing and supporting key Human Resources functions across the employee lifecycle, including talent acquisition, employee relations, engagement initiatives, and performance management. It ensures efficient HR operations, promotes a positive and compliant work environment, and supports the consistent implementation of HR policies, programs, and processes aligned with organizational objectives and labor regulations.

KEY RESPONSIBILITIES 

• Manage the end‑to‑end recruitment process, including requisition alignment, job posting, sourcing, screening, interview coordination, offer processing, and onboarding.
• Partner with hiring managers and business leaders to understand workforce requirements, role expectations, and hiring timelines.
• Develop and execute sourcing strategies through job portals, social media, referrals, agencies, and other recruitment channels.
• Conduct initial candidate assessments and interviews to evaluate qualifications, competencies, and cultural fit.
• Coordinate and facilitate the interview process, including scheduling, communication, and feedback consolidation.
• Manage job offer preparation, pre‑employment requirements, and onboarding coordination.
• Lead onboarding activities, including orientation, employee briefings, and department endorsements.
• Maintain accurate recruitment trackers, applicant databases, and hiring reports.
• Monitor recruitment metrics such as time‑to‑fill, sourcing efficiency, and hiring conversion rates to improve processes.
• Build and maintain partnerships with academic institutions, government agencies, and external organizations for talent sourcing and internship programs.
• Organize and participate in job fairs, campus events, and recruitment drives.
• Serve as the primary point of contact for employee concerns, HR inquiries, and workplace issues.
• Manage and support disciplinary processes, including investigations, documentation, and resolution of employee relations cases.
• Facilitate grievance handling, mediation, and conflict resolution to promote a positive work environment.
• Ensure compliance with labor laws, company policies, and regulatory requirements.
• Coordinate with government agencies on labor-related matters, compliance, and documentation.
• Support the design and execution of employee engagement programs, events, and culture‑building initiatives.
• Plan and implement company activities such as team buildings, recognition programs, wellness initiatives, and CSR events.
• Coordinate internal communications related to HR programs and engagement activities.
• Lead CSR initiatives and community outreach programs to strengthen employee participation and social responsibility.
• Support the implementation of performance management processes, including goal setting, reviews, and evaluations.
• Monitor employee performance metrics, KPIs, and development plans in coordination with department heads.
• Maintain and update performance records and ensure confidentiality of HR documentation.
• Consolidate performance data and assist in evaluation reporting and improvement planning.

QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field.
• You must have at least 3–5 years of experience in an HR Generalist or multi‑functional HR role.
• You must have strong end‑to‑end experience in talent acquisition, including sourcing, screening, interview coordination, and onboarding.
• You must have solid experience in employee relations, disciplinary management, and grievance handling.
• You must have a working knowledge of Philippine labor laws and regulatory compliance requirements.
• You must have exposure to employee engagement and culture‑building initiatives.
• You must have experience supporting performance management processes and documentation.
• You must have strong analytical skills for HR reporting and data‑driven decision‑making.
• You must have excellent communication, interpersonal, and stakeholder management skills.
• You must demonstrate high integrity, professionalism, and confidentiality in handling sensitive information.
• You must be capable of managing multiple HR functions in a fast‑paced environment.
• You must be organized, detail‑oriented, and able to handle multiple priorities and deadlines effectively.

Work Schedule: Regular shift

Work Setup: Onsite, Muntinlupa City 

The position is responsible for supporting and executing core Human Resources functions across talent acquisition, compensation and benefits administration, and HR operations. It ensures the effective delivery of recruitment processes, accurate payroll and benefits handling, and proper maintenance of HR systems and employee records. The role also promotes a safe, healthy, and compliant work environment by supporting workplace safety initiatives, employee well-being programs, and HR administrative operations in alignment with labor laws, company policies, and organizational objectives.

KEY RESPONSIBILITIES 

• Manage the full recruitment lifecycle, including requisition alignment, job posting, sourcing, screening, interview coordination, offer processing, and onboarding.
• Partner with hiring managers to understand manpower requirements, competencies, and hiring timelines to ensure timely fulfillment of roles.
• Execute sourcing strategies across job portals, social media, referrals, agencies, and recruitment events.
• Conduct initial screening and assessment of candidates to evaluate qualifications, competencies, and culture fit.
• Coordinate interviews, manage candidate communication, and ensure a positive recruitment experience.
• Facilitate job offers, pre‑employment requirements, and onboarding activities for new hires.
• Maintain recruitment trackers, databases, and hiring reports to monitor progress and performance.
• Analyze recruitment metrics and recommend improvements to enhance hiring efficiency.
• Coordinate recruitment partnerships with schools, government agencies, and external organizations.
• Manage end‑to‑end payroll processing, including data collection, validation, payroll review, and salary release.
• Process final pay, adjustments, off‑cycle payroll, and resolve payroll discrepancies.
• Administer compensation and benefits programs including HMO, insurance, allowances, and leave management.
• Handle employee inquiries related to compensation, benefits, and payroll matters.
• Maintain and update employee records in HRIS systems, ensuring data accuracy and confidentiality.
• Generate HR reports related to headcount, payroll, compensation, benefits, and employee movements.
• Ensure compliance with statutory obligations including SSS, PhilHealth, Pag‑IBIG, and BIR requirements.
• Prepare and submit government reports and coordinate audits or compliance requirements.
• Support workplace health and safety initiatives, including compliance monitoring, safety programs, and incident reporting.
• Assist in implementing employee wellbeing programs such as wellness and mental health initiatives.
• Support employee engagement and HR programs promoting positive workplace culture.
• Provide HR administrative support including documentation, filing, report preparation, and coordination of HR activities.
• Ensure proper maintenance of HR records and adherence to data privacy standards.
• Support compliance with internal policies, labor regulations, and company procedures.
• Coordinate with external providers and stakeholders for HR, safety, or compliance-related initiatives.

 QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field.
• You must have at least 3–5 years of experience in a multi‑functional HR role.
• You must have strong experience in end‑to‑end recruitment and talent acquisition processes.
• You must have solid experience in compensation and benefits administration, including payroll.
• You must have experience in HRIS management and employee data administration.
• You must have a working knowledge of Philippine labor laws and statutory requirements (SSS, PhilHealth, Pag‑IBIG, BIR).
• You must have exposure to workplace safety, employee wellbeing, and engagement initiatives (preferred).
• You must have strong analytical skills for HR reporting and data management.
• You must have excellent communication, interpersonal, and stakeholder management skills.
• You must demonstrate high integrity, confidentiality, and professionalism in handling HR data.
• You must be organized, detail‑oriented, and capable of managing multiple HR functions in a fast‑paced environment.
• You must be proactive, solution‑oriented, and able to work under pressure while meeting deadlines.

 Work Schedule: Regular shift

Work Setup: Onsite, Muntinlupa City 

The position is responsible for leading the design, development, and execution of a structured and scalable learning and development strategy that supports workforce capability, operational excellence, and long‑term organizational growth. It translates existing operational processes into clear, structured, and actionable training programs that enable effective onboarding and continuous skill development, particularly in highly technical and process‑driven environments. The role champions a culture of continuous learning, ensures training initiatives deliver measurable performance improvements, and collaborates closely with operational and people leaders to align learning programs with business objectives.

KEY RESPONSIBILITIES 

• Design and implement a comprehensive Learning & Development framework aligned with business goals, operational scalability, and workforce capability requirements.
• Establish competency frameworks, skill progression pathways, and structured learning roadmaps across operational and leadership roles.
• Translate existing SOPs, workflows, and technical processes into clear, modular training programs, playbooks, and learning materials.
• Lead training needs assessments and skill gap analyses across roles and performance levels to identify and prioritize development interventions.
• Develop targeted, role‑specific training programs that address identified gaps and support progression from foundational to advanced capabilities.
• Oversee capability‑building initiatives across operational teams, including technical training, process execution, and performance improvement programs.
• Partner with operations leaders and subject matter experts to ensure training content is accurate, relevant, and aligned with real‑world workflows.
• Track and evaluate the effectiveness of learning programs using performance metrics, assessments, feedback, and operational OKRs.
• Develop and maintain learning dashboards and reports that provide visibility into training outcomes, skill development, and performance impact.
• Oversee instructional design standards, including modular learning, microlearning, blended learning, and scalable onboarding solutions.
• Ensure all training materials are standardized, version‑controlled, audit‑ready, and continuously updated as processes evolve.
• Oversee training delivery to ensure consistency, quality, and alignment with operational standards.
• Establish coaching frameworks and lead selected training sessions, workshops, or simulation activities as required.
• Use performance data and stakeholder feedback to continuously refine learning strategies and improve outcomes.
• Collaborate closely with People & Culture, Operations, Site Leads, and external partners to align learning initiatives with workforce and business needs.
• Lead, manage, and develop learning team members and subject matter experts through coaching and a train‑the‑trainer approach.
• Support leadership pipeline development and prepare high‑potential employees for expanded responsibilities.

QUALIFICATIONS & REQUIREMENTS: 

• You must have at least 10 years of experience in Learning & Development, Training, or Talent Enablement.
• You must have at least 5 years of experience leading technical or operations‑focused training in high‑growth or tech‑driven environments.
• You must have proven experience designing and building learning programs from the ground up, including curriculum design and instructional frameworks.
• You must have hands‑on experience facilitating instructor‑led training in in‑person and hybrid environments.
• You must have a strong understanding of adult learning principles, competency measurement, and performance‑based development.
• You must have a data‑driven approach to learning strategy, using metrics, feedback, and performance data to guide decisions.
• You must have proficiency with learning platforms, e‑learning tools, multimedia training systems, and presentation software.
• You must have excellent communication, facilitation, and stakeholder management skills.
• You must be capable of collaborating across operations, HR, and leadership teams to align learning initiatives with business objectives.
• You must have experience developing leadership, coaching, and upskilling programs that support long‑term workforce growth.

Work Schedule: Regular Day Shift

Work Setup: Onsite – Alabang, Muntinlupa

The position is responsible for designing, implementing, and managing the company’s compensation and benefits programs to ensure internal equity, external competitiveness, and alignment with business objectives. It oversees payroll accuracy, rewards programs, job evaluation, and compensation governance while ensuring compliance with labor laws, tax regulations, data privacy requirements, and company policies. The role partners with senior leaders and stakeholders to support employee attraction, retention, performance, and cost efficiency through effective total rewards strategies.

KEY RESPONSIBILITIES 
You will: 

• Implement and manage the company’s overall compensation philosophy and strategy aligned with business goals and market practices.
• Assist senior HR leadership in designing salary structures, pay grades, and job evaluation frameworks.
• Conduct salary benchmarking and market analyses to maintain competitive compensation levels.
• Manage annual salary review processes, including merit increases, promotions, and salary adjustments.
• Ensure accurate, timely, and compliant payroll computation, processing, uploading, and authorization in accordance with prescribed payroll schedules.
• Monitor and ensure proper administration of employee benefits, including leave credits, allowances, incentives, and other benefit programs.
• Design, administer, review, and verify incentive and reward programs such as 13th‑month pay, bonuses, conversions, and performance‑based incentives.
• Review and evaluate company and third‑party employee loan applications and provide recommendations for approval.
• Handle employee clearance processing for resignations, retirements, terminations, and separations in compliance with DOLE requirements.
• Lead job evaluation activities to ensure consistency, proper job grading, and internal equity across the organization.
• Ensure all compensation and benefits programs comply with labor laws, tax regulations, data privacy requirements, and company policies.
• Coordinate with Finance and Accounting in validating employee tax filings, alphalists, and statutory remittances.
• Maintain audit readiness and proper documentation of compensation and benefits processes.
• Analyze compensation data, trends, and workforce metrics to support decision‑making and provide insights to leadership.
• Oversee payroll system functionality, coordinate with system providers on issues and enhancements, and ensure correct system configuration.
• Develop and maintain procedural guidelines and documentation for compensation and payroll systems.
• Partner with business leaders and department heads to address compensation‑related concerns and provide guidance on pay decisions.
• Ensure confidentiality and proper handling of employee compensation, benefits, and personal data at all times.
• Supervise and guide compensation and benefits staff and perform other related duties as assigned.

QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Human Resources, Business Administration, Finance, or a related field.
• You must have at least 5–8 years of experience in compensation and benefits, total rewards, or HR generalist roles with specialization in compensation and benefits.
• You must have at least 2–3 years of managerial experience or 5–7 years of supervisory experience.
• You must have strong knowledge of compensation principles, job evaluation, salary structuring, and incentive design.
• You must have a solid understanding of labor laws, tax regulations, and compensation‑related compliance requirements.
• You must have strong analytical and data‑driven decision‑making skills.
• You must have advanced proficiency in Excel and HRIS/payroll systems.
• You must have strong stakeholder management and communication skills.
• You must have high integrity and the ability to maintain strict confidentiality.

Work Schedule: Regular shift (8 am – 5 pm) 

Work Setup: Onsite (Temporary/Indefinite Hybrid)

Locations: Angeles City, Pampanga

The HR Business Partner serves as a strategic advisor to business leaders and employees, providing guidance on people-related matters. The role partners closely with HR functions to deliver value-added solutions aligned with business objectives. This position ensures people strategies are aligned with organizational goals, proactively addressing workforce needs while driving employee engagement, talent development, employee and labor relations, and overall organizational effectiveness.

KEY RESPONSIBILITIES 

You will:

• Serve as a trusted advisor to leaders on all HR and people-related initiatives.
• Align HR strategies, policies, and processes with business objectives and operational needs.
• Partner with leaders on workforce planning, team structures, succession, and organizational design.
• Identify capability gaps and implement training, leadership, and career development programs.
• Lead performance management initiatives and support managers in fair and consistent performance discussions.
• Drive employee engagement initiatives, culture-building activities, and action plans based on feedback and surveys.
• Manage employee relations cases, ensuring compliance with labor laws, company policies, and best practices.
• Support organizational change initiatives through effective change management, communication, and employee readiness.
• Lead or support HR projects and initiatives as assigned.

 QUALIFICATIONS & REQUIREMENTS: 

• You must have a Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
• You must have a minimum of eight (8) years of progressive Human Resources experience, including at least three (3) years in an HR Business Partner or comparable strategic HR role.
• You must have demonstrated experience in strategic workforce planning, organizational development, and talent management initiatives.
• You must have hands-on experience managing employee relations cases, including conflict resolution, grievance handling, and performance management.
• You must have a proven track record in designing and delivering training and leadership development programs.
• You must have experience supporting or leading change management initiatives and cross-functional transformation efforts.
• You must have working knowledge of HR analytics, including interpreting metrics and using data to support decision-making.
• You must have experience working in fast-paced, matrixed organizations, preferably within technology, telecommunications, or multinational environments.
• You must be highly collaborative, with experience partnering effectively with HR Centers of Excellence (e.g., Compensation & Benefits, Talent Acquisition), as well as Finance, Legal, and other key stakeholders.

Work Schedule: Regular shift (9 am – 6 pm) 

Work Setup: Onsite – BGC, Taguig City

As a critical member of our senior leadership team, you will be responsible for ensuring the delivery of high-quality services, efficient resource management, effective issue resolution, and oversight on compliance and audit. You will play a key role in driving continuous improvement and automation across all areas of accounts, while also managing a team of account leaders.           

KEY RESPONSIBILITIES 

You will: 

• Delivery Management
  • Lead a group of accounts, ensuring optimal service delivery performance and efficient resource management
  • Responsible for delivery of services that contribute significantly to achievement of customer satisfaction, cost, expense and other business objectives.
  • Collaborate with internal stakeholders and external partners to ensure successful account delivery
• People Management
  • Responsible for providing direction to multiple managers, and high-level direction to delivery employees.
  • Develop and execute succession plans to ensure smooth leadership transitions
  • Implement strategies to prevent attrition and improve employee retention
  • Foster a positive and inclusive work environment
• Continuous Improvement and Automation
  • Develop and implement improvement efforts on all areas of the account based on specific priorities and action plans
  • Achieve Continuous Improvement (CI) targets and ensure accountability
  • Collaborate with account teams and stakeholders to identify and implement automation or transformation opportunities
• Critical Issue Resolution (Crit Sit)
  • Lead the resolution of critical issues affecting account performance or client satisfaction
  • Coordinate with account teams, internal stakeholders, and external partners to resolve issues
  • Develop and implement corrective actions to prevent recurrence
• Compliance and Audit (internal and external)
  • Ensure compliance with company's policies, procedures, and regulatory requirements
  • Identify and mitigate potential compliance risks
  • Collaborate with internal and external auditors to ensure successful audit outcomes

QUALIFICATIONS

• Bachelor’s degree
• At least minimum 15 years in service of experience in a BPO, preferably managing multi-client environment.
  • Client Services Manager: someone who has managed a SOW/project
  • Business Development: someone who managed a portfolio of clients/accounts; also, someone who had experience winning/implementing new deals
• Strong background in HR Process (EDM, Compensation & Benefits, Payroll) with hard-core HR service delivery in a client external facing capacity

Location: Eastwood City Libis/UP Ayala Techno hub

Work Set-up: 5 days onsite | Night Shift/Rotation

Schedule: Monday to Friday