The position is responsible for designing, implementing, and managing the company’s compensation and benefits programs to ensure internal equity, external competitiveness, and alignment with business objectives. It oversees payroll accuracy, rewards programs, job evaluation, and compensation governance while ensuring compliance with labor laws, tax regulations, data privacy requirements, and company policies. The role partners with senior leaders and stakeholders to support employee attraction, retention, performance, and cost efficiency through effective total rewards strategies.

KEY RESPONSIBILITIES 
You will: 

• Implement and manage the company’s overall compensation philosophy and strategy aligned with business goals and market practices.
• Assist senior HR leadership in designing salary structures, pay grades, and job evaluation frameworks.
• Conduct salary benchmarking and market analyses to maintain competitive compensation levels.
• Manage annual salary review processes, including merit increases, promotions, and salary adjustments.
• Ensure accurate, timely, and compliant payroll computation, processing, uploading, and authorization in accordance with prescribed payroll schedules.
• Monitor and ensure proper administration of employee benefits, including leave credits, allowances, incentives, and other benefit programs.
• Design, administer, review, and verify incentive and reward programs such as 13th‑month pay, bonuses, conversions, and performance‑based incentives.
• Review and evaluate company and third‑party employee loan applications and provide recommendations for approval.
• Handle employee clearance processing for resignations, retirements, terminations, and separations in compliance with DOLE requirements.
• Lead job evaluation activities to ensure consistency, proper job grading, and internal equity across the organization.
• Ensure all compensation and benefits programs comply with labor laws, tax regulations, data privacy requirements, and company policies.
• Coordinate with Finance and Accounting in validating employee tax filings, alphalists, and statutory remittances.
• Maintain audit readiness and proper documentation of compensation and benefits processes.
• Analyze compensation data, trends, and workforce metrics to support decision‑making and provide insights to leadership.
• Oversee payroll system functionality, coordinate with system providers on issues and enhancements, and ensure correct system configuration.
• Develop and maintain procedural guidelines and documentation for compensation and payroll systems.
• Partner with business leaders and department heads to address compensation‑related concerns and provide guidance on pay decisions.
• Ensure confidentiality and proper handling of employee compensation, benefits, and personal data at all times.
• Supervise and guide compensation and benefits staff and perform other related duties as assigned.

QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Human Resources, Business Administration, Finance, or a related field.
• You must have at least 5–8 years of experience in compensation and benefits, total rewards, or HR generalist roles with specialization in compensation and benefits.
• You must have at least 2–3 years of managerial experience or 5–7 years of supervisory experience.
• You must have strong knowledge of compensation principles, job evaluation, salary structuring, and incentive design.
• You must have a solid understanding of labor laws, tax regulations, and compensation‑related compliance requirements.
• You must have strong analytical and data‑driven decision‑making skills.
• You must have advanced proficiency in Excel and HRIS/payroll systems.
• You must have strong stakeholder management and communication skills.
• You must have high integrity and the ability to maintain strict confidentiality.

Work Schedule: Regular shift (8 am – 5 pm) 

Work Setup: Onsite (Temporary/Indefinite Hybrid)

Locations: Angeles City, Pampanga

The position is responsible for overseeing the day‑to‑day operations of the Human Resources department to ensure efficient, consistent, and compliant delivery of HR services. It manages core HR operations, including HRIS administration, Talent Acquisition, and Compensation and Benefits. The role partners closely with department heads to align HR support with business objectives, drives HR projects and process improvements, and provides leadership and guidance to HR operations staff while ensuring employees receive timely and accurate HR support.

KEY RESPONSIBILITIES 
You will: 

• Oversee daily HR operations to ensure effective delivery of HR services across HRIS, Talent Acquisition, and Compensation and Benefits.
• Partner with department heads and business leaders to align HR operational support with organizational objectives.
• Support and implement HR initiatives such as policy updates, process improvements, digitalization efforts, and change management programs.
• Lead, supervise, and provide direction to HR operations staff, including HR Specialists and HR Supervisors.
• Provide guidance and support to HR staff and employees on benefits administration and related HR processes.
• Ensure HR policies, procedures, and systems are consistently applied and compliant with company standards.
• Monitor HR operational performance and recommend improvements to enhance efficiency and service quality.
• Support continuous improvement initiatives to strengthen HR service delivery and employee experience.

QUALIFICATIONS & REQUIREMENTS: 

• You must have at least 5–7 years of progressive Human Resources experience.
• You must have at least 3 years of supervisory or managerial experience in HR, with focus on Recruitment and Compensation and Benefits.
• You must have strong knowledge of HR operations, HR systems, and employee lifecycle processes.
• You must have strong stakeholder management and collaboration skills.
• You must be capable of leading teams, managing change initiatives, and driving operational improvements.
• You must have strong communication and problem‑solving skills to support employees and leaders effectively.

Work Schedule: Regular day shift (8 am – 5 pm) 

Work Setup: Onsite – Marikina City

The HR Business Partner serves as a strategic advisor to business leaders and employees, providing guidance on people-related matters. The role partners closely with HR functions to deliver value-added solutions aligned with business objectives. This position ensures people strategies are aligned with organizational goals, proactively addressing workforce needs while driving employee engagement, talent development, employee and labor relations, and overall organizational effectiveness.

KEY RESPONSIBILITIES 

You will:

• Serve as a trusted advisor to leaders on all HR and people-related initiatives.
• Align HR strategies, policies, and processes with business objectives and operational needs.
• Partner with leaders on workforce planning, team structures, succession, and organizational design.
• Identify capability gaps and implement training, leadership, and career development programs.
• Lead performance management initiatives and support managers in fair and consistent performance discussions.
• Drive employee engagement initiatives, culture-building activities, and action plans based on feedback and surveys.
• Manage employee relations cases, ensuring compliance with labor laws, company policies, and best practices.
• Support organizational change initiatives through effective change management, communication, and employee readiness.
• Lead or support HR projects and initiatives as assigned.

 QUALIFICATIONS & REQUIREMENTS: 

• You must have a Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
• You must have a minimum of eight (8) years of progressive Human Resources experience, including at least three (3) years in an HR Business Partner or comparable strategic HR role.
• You must have demonstrated experience in strategic workforce planning, organizational development, and talent management initiatives.
• You must have hands-on experience managing employee relations cases, including conflict resolution, grievance handling, and performance management.
• You must have a proven track record in designing and delivering training and leadership development programs.
• You must have experience supporting or leading change management initiatives and cross-functional transformation efforts.
• You must have working knowledge of HR analytics, including interpreting metrics and using data to support decision-making.
• You must have experience working in fast-paced, matrixed organizations, preferably within technology, telecommunications, or multinational environments.
• You must be highly collaborative, with experience partnering effectively with HR Centers of Excellence (e.g., Compensation & Benefits, Talent Acquisition), as well as Finance, Legal, and other key stakeholders.

Work Schedule: Regular shift (9 am – 6 pm) 

Work Setup: Onsite – BGC, Taguig City

The Recruitment Supervisor will be responsible for managing and overseeing the end-to-end recruitment process for all positions within the company. This role ensures timely and efficient hiring while maintaining high standards in candidate experience and compliance. The ideal candidate is proactive, strategic, and experienced in leading recruitment teams to deliver exceptional results.

KEY RESPONSIBILITIES
You will:

• Lead Recruitment Operations: Oversee the entire recruitment lifecycle, from sourcing to onboarding, ensuring timely and quality hires.
• Develop Sourcing Strategies: Implement effective sourcing channels such as online postings, employee referrals, job fairs, and partnerships to attract top talent.
• Conduct Candidate Assessments: Manage interviews, assessments, and reference checks to ensure alignment with role requirements.
• Ensure Smooth Onboarding: Coordinate with HR and hiring managers for seamless processing of new hires.
• Supervise Recruitment Team: Guide, mentor, and monitor recruitment specialists to achieve team goals and maintain high performance.
• Collaborate with Stakeholders: Work closely with department heads and hiring managers for recruitment planning, updates, and workforce forecasting.
• Process Improvement: Continuously enhance recruitment processes and tools for efficiency and candidate experience.

QUALIFICATIONS

• Minimum of 3 years of recruitment experience, with at least 1–2 years in a supervisory or lead role.
• Strong knowledge of sourcing strategies and recruitment best practices.
• Excellent communication, interpersonal, and leadership skills.
• Ability to manage multiple priorities and deliver results under tight timelines.
• Proficiency in recruitment tools and platforms is an advantage.
  
  

Work Schedule: Day shift

Work Set-up: Onsite

Work Location: Marikina, City

The Technical Skills Coordinator will focus on scoping, mapping and managing certification queries, inbox operations, reporting, and vendor coordination, contributing to the smooth execution of strategic technical training initiatives.

KEY RESPONSIBILITIES

You will:

• Inbox & Query Management:
  • Act as the first point of contact for technical training, skills and certification queries, ensuring timely and accurate responses and escalating complex issues as needed.
• Reporting & Data Coordination:
  • Support monthly and ad hoc reporting cycles by gathering, validating, and presenting training and certification data using tools such as Excel, Kantata and Power BI.
• Certification Operations:
  • Lead the scoping, coordination, and oversight of global certification programs, encompassing both vendor-led initiatives (e.g., Microsoft, AWS, CrowdStrike +) and internal frameworks. This includes evaluating the certification landscape, aligning with strategic skill development goals by business unit, and managing end-to-end tracking and stakeholder engagement.
• Vendor & Partner Liaison:
  • Maintain communication with external training vendors and partners, supporting scheduling, documentation, and issue resolution.
• Project Support:
  • Contribute to the planning and execution of global technical training projects, including documentation, logistics, and stakeholder updates.
• Process Improvement:
  • Identify opportunities to streamline inbox workflows, reporting processes, and certification tracking to improve efficiency and user experience.

QUALIFICATIONS:

• Graduate of any bachelor’s degree
• Has at least 3 years of experience in coordinating training operations and projects, ideally within a technical or learning-focused environment.
• Has experience working with learning platforms (e.g., LMS, LXP)
• Familiarity with certification programs and technical training ecosystems.
• Proficiency in Excel and familiarity with data reporting tools (e.g., Salesforce, Kantata, Power BI).

Work Schedule: Monday to Friday | Mid-shift

Work Set-up: Hybrid (3x onsite)

Location: BGC

As a critical member of our senior leadership team, you will be responsible for ensuring the delivery of high-quality services, efficient resource management, effective issue resolution, and oversight on compliance and audit. You will play a key role in driving continuous improvement and automation across all areas of accounts, while also managing a team of account leaders.           

KEY RESPONSIBILITIES 

You will: 

• Delivery Management
  • Lead a group of accounts, ensuring optimal service delivery performance and efficient resource management
  • Responsible for delivery of services that contribute significantly to achievement of customer satisfaction, cost, expense and other business objectives.
  • Collaborate with internal stakeholders and external partners to ensure successful account delivery
• People Management
  • Responsible for providing direction to multiple managers, and high-level direction to delivery employees.
  • Develop and execute succession plans to ensure smooth leadership transitions
  • Implement strategies to prevent attrition and improve employee retention
  • Foster a positive and inclusive work environment
• Continuous Improvement and Automation
  • Develop and implement improvement efforts on all areas of the account based on specific priorities and action plans
  • Achieve Continuous Improvement (CI) targets and ensure accountability
  • Collaborate with account teams and stakeholders to identify and implement automation or transformation opportunities
• Critical Issue Resolution (Crit Sit)
  • Lead the resolution of critical issues affecting account performance or client satisfaction
  • Coordinate with account teams, internal stakeholders, and external partners to resolve issues
  • Develop and implement corrective actions to prevent recurrence
• Compliance and Audit (internal and external)
  • Ensure compliance with company's policies, procedures, and regulatory requirements
  • Identify and mitigate potential compliance risks
  • Collaborate with internal and external auditors to ensure successful audit outcomes

QUALIFICATIONS

• Bachelor’s degree
• At least minimum 15 years in service of experience in a BPO, preferably managing multi-client environment.
  • Client Services Manager: someone who has managed a SOW/project
  • Business Development: someone who managed a portfolio of clients/accounts; also, someone who had experience winning/implementing new deals
• Strong background in HR Process (EDM, Compensation & Benefits, Payroll) with hard-core HR service delivery in a client external facing capacity

Location: Eastwood City Libis/UP Ayala Techno hub

Work Set-up: 5 days onsite | Night Shift/Rotation

Schedule: Monday to Friday