Key Responsibilities:

• This is a leadership position responsible for the services strategy within a major part of the Finance BPO Delivery organization. Responsibilities for this position include development and implementation of business strategies with executive review.
• They establish objectives, create business policies and operational guidelines and set long-term plans.
• They develop and approve plans for service offerings, processes, operations, business controls, expenses, resources, training, customer satisfaction and other business objectives.
• They provide expert advice and guidance to other managers and business professionals in the Finance BPO service business.
• They have overall responsibility for the results of multiple departments within span of control and are responsible for providing directions to multiple managers, and high-level directions to department employees.
• They are responsible for delivery of highly visible services that contribute significantly to achievement of customer satisfaction, cost, expense and other business objectives.

Qualifications:

• Strong operations delivery background in a global services/shared services/BPO environment, specifically:

• • Experience leading large-scale teams (1000+ FTEs) across multiple geographies
  • Hands-on leadership in Finance & Accounting process delivery (OTC, PTP, AP, GA, etc.)

• Proven experience in client process transitions and stabilization
• Accountability for service delivery performance (SLAs, productivity, quality, accuracy)
• Strong background in process optimization, automation, and transformation initiatives
• Experience managing client-facing operations, stakeholder engagement, and service governance
• Track record in driving operational KPIs such as NPS, engagement, retention, and cost efficiency
• Exposure to managing delivery portfolios tied to revenue and margin performance

Work Set up and Location: Onsite, Quezon City (UP Ayala Technohub) office, Nightshit schedule

KEY RESPONSIBILITIES: 

You will: 

• Participate in many aspects of the software development lifecycle, such as design, code 
  implementation, testing, and support.  
• Create software that enables the clients' hybrid-cloud and AI journeys.
• Work with the latest technologies, ensuring the applications delivered are high performing, highly 
  available, responsive, and maintainable. 

Primary responsibilities: 

• Analytical Problem-Solving and Solution Enhancement: Analyze, validate and propose 
  improvements to existing failures, with the support of the architect and technical leader.
• Comprehensive Engagement Across Process Phases: Involvement in every step of the process, from 
  design, development, testing release changes and troubleshoot where necessary, providing great 
  customer service.
• Strategic Stakeholder Engagement and Innovative Coding Solutions: Drive key discussions with your 
  stakeholders and analyze the current landscape for opportunities to operate and code creative 
  solutions. 

QUALIFICATIONS 

• Experience in application development using Java Web (J2EE), Springboot, and REST Web Service
• Experience in Vue.JS, DB SQL (DB2)
• Proficient in Japanese Language - reading, writing, speaking, listening. 

Work Set up: Hybrid, 2-3x a week onsite 
Work Location: Quezon City (UP Ayala Land TechnoHub or Eastwood) or Cebu 
Work Schedule: Dayshift, Japan Standard Time (JST) 

KEY RESPONSIBILITIES: 

You will: 

• Lead a project team in delivering custom development solutions, or for leading a project team in the 
  Maintenance and Support of an application or set of applications using the appropriate business 
  measurements and terms and conditions for the project according to project charter or contract.
• Be responsible for managing scope, cost, schedule, and contractual deliverables, manages project 
  plan, budget, structure, schedule and staffing requirements, including Internal and Client 
  employees and 3rd party vendors.
• Be responsible for managing all project resources, including subcontractors, and for establishing an 
  effective communication plan with the project team and the Client, provide day to day direction to 
  the project team and regular project status to the Client. 

QUALIFICATIONS: 

• Ability to translate English to Japanese and vice versa
• Ability to estimate an effort and all impacts of proposed solution
• Very good communication skills; analytical and creative problem-solving skills
• Ability to cooperate and take business and solution lead in multi-vendor teams
• Proficient in Japanese Language - reading, writing, speaking, listening. 

Work Set up: Hybrid, 2-3x a week onsite 
Work Location: Quezon City (UP Ayala Land TechnoHub or Eastwood) or Cebu 
Work Schedule: Dayshift, Japan Standard Time (JST)