KEY RESPONSIBILITIES

You will:

• Own a portfolio of mid-market and select enterprise customers across the APAC region and Philippines, serving as the primary post-sales point of contact.
• Manage the full customer lifecycle, including onboarding, product adoption, customer success planning, renewals, and expansion opportunities.
• Lead customer onboarding in collaboration with Solutions Engineers, conducting discovery sessions, adoption planning, implementation guidance, and regular business reviews.
• Drive customer retention, renewal, and expansion by identifying adoption gaps, increasing product usage, and uncovering opportunities for deeper integration.
• Build trusted advisor relationships with customer stakeholders, providing strategic recommendations and ensuring customers realize measurable business value from the company's solutions.
• Own renewal and expansion revenue for assigned mid-market accounts while partnering with Account Executives on enterprise renewals and growth opportunities.
• Conduct regular business and value reviews, presenting product usage insights, best practices, and strategic recommendations to senior customer stakeholders.
• Collaborate closely with Sales, Solutions Engineering, Product, Marketing, and Leadership teams to advocate for customer needs and improve the overall customer experience.
• Capture customer feedback and communicate product enhancement opportunities to internal teams to help influence product roadmap and service improvements.
• Support reseller and channel partners in managing their customers by providing product expertise and acting as an escalation point when needed.
• Develop and improve Customer Success playbooks, documentation, and operational processes that enable the team to scale effectively.
• Represent the company during customer meetings, onsite visits, and industry events across the Philippines and APAC region as required.
• Partner with Sales and Marketing teams to generate customer referrals, testimonials, and case studies that support business growth.

SKILLS AND QUALIFICATIONS

• Has 3–5 years of experience in Customer Success, Account Management, Customer Experience, or another customer-facing role with a proven track record of driving customer retention, renewals, and account growth.
• Experience managing the complete customer lifecycle, including onboarding, adoption, customer engagement, renewals, and expansion.
• Experience supporting mid-market and enterprise customers, preferably across the APAC region.
• Background in the Call Center/BPO, Contact Center, CCaaS, Telephony, Unified Communications, or Customer Experience (CX) industry is highly preferred.
• Experience working with SaaS products and subscription-based business models.
• Strong commercial mindset with experience owning or contributing to renewal and expansion revenue targets.
• Excellent stakeholder management skills with the ability to build relationships with senior executives and technical teams.
• Strong communication, presentation, and relationship management skills.
• Comfortable collaborating cross-functionally with Sales, Solutions Engineering, Product, Marketing, and Leadership teams.
• Ideally possesses technical aptitude with an understanding of software deployments, APIs, SDKs, or enterprise software integrations.
• Highly organized, proactive, self-driven, and capable of managing multiple customer accounts simultaneously.
• Experience working in a startup or fast-paced, high-growth environment is highly preferred.

Work Set Up: Remote; Open to field work (client visits and events)

Work Schedule: Day shift, but must be open to working a mid shift.

The position is responsible for remotely operating robotic systems to support advanced technology operations from on‑site facilities. It ensures accurate, efficient, and safe execution of tasks using specialized control systems, while maintaining high levels of situational awareness, precision, and responsiveness in a fast‑paced, technology‑driven environment. The role also supports system reliability through monitoring, troubleshooting, maintenance checks, and adherence to operational standards and security protocols.

KEY RESPONSIBILITIES 

• Operate remote‑controlled robotic systems with accuracy and efficiency to ensure smooth performance.
• Utilize virtual reality platforms, specialized software interfaces, and control devices to navigate and manage operations.
• Maintain situational awareness during live system operations to support safe and effective execution.
• Adapt quickly to new technologies, platforms, and system upgrades.
• Follow standard operating procedures and operational guidelines to ensure safety and consistency.
• Perform initial troubleshooting of system issues and escalate concerns to the appropriate teams.
• Collaborate with technical and operations teams to improve workflows and system performance.
• Ensure adherence to security protocols and compliance standards to protect systems and data integrity.
• Conduct routine inspections, preventive maintenance checks, and functional testing during downtime.
• Document operational activities, system performance, and incidents for reporting and tracking purposes.
• Participate in training sessions and support knowledge sharing within the team.
• Follow workplace safety standards to maintain a secure and compliant working environment.

 QUALIFICATIONS & REQUIREMENTS: 

• You must be at least a Senior High School graduate. Having completed at least 2 years in college or being a fresh graduate of any 4- or 5-year course is an advantage.
• You must have gaming experience, particularly in FPS, simulation, strategy, or racing environments. Familiarity with cybersecurity practices related to remote systems (an advantage).
• You must be comfortable working with advanced technologies such as VR systems, controllers, and remote operation tools.
• You must have excellent hand‑eye coordination, reflexes, and rapid decision‑making skills.
• You must have strong problem‑solving abilities to address real‑time operational challenges.
• You must have close attention to detail and the ability to maintain accuracy in repetitive tasks.
• You must have basic English communication skills sufficient to understand instructions and documentation.
• You must be disciplined, focused, and able to work effectively in a structured, technology‑driven environment.

 Work Schedule: Shifting

Work Setup: Onsite – Alabang, Muntinlupa City 

The position is responsible for overseeing day-to-day operational activities during assigned shifts to ensure seamless service delivery, workforce productivity, and compliance with established procedures. It serves as the primary operational point of contact during the shift, providing real-time support, issue resolution, workforce coordination, and performance monitoring. The role works closely with operations leadership, partner stakeholders, and support teams to maintain operational continuity, drive team performance, and ensure alignment with organizational standards and objectives.

KEY RESPONSIBILITIES 

• Oversee daily operations during assigned shifts to ensure efficient and uninterrupted service delivery.
• Monitor workforce attendance, schedule adherence, break compliance, and shift readiness to maintain adequate staffing levels.
• Ensure team members comply with established SOPs, operational processes, quality standards, and security requirements.
• Identify, document, and escalate operational issues, equipment concerns, and workflow disruptions while initiating immediate corrective actions when appropriate.
• Provide timely operational updates to management regarding performance, incidents, and critical developments during the shift.
• Support business continuity efforts by assisting with operational adjustments during staffing shortages, system issues, or other disruptions.
• Monitor the availability and condition of operational equipment, tools, and workstations, and coordinate maintenance or technical support requirements.
• Manage user access and authorization to operational systems while ensuring compliance with access control and security protocols.
• Coordinate with HR and relevant stakeholders regarding attendance concerns, employee welfare, workplace issues, and other people-related matters.
• Serve as the primary operational liaison between internal teams, partner representatives, and leadership during assigned shifts.
• Communicate operational updates, process changes, and directives to ensure alignment across the team.
• Provide floor support, coaching, and guidance to employees to maintain productivity and adherence to operational standards.
• Monitor individual and team performance and provide timely feedback to address performance gaps.
• Support onboarding, training reinforcement, and knowledge transfer activities for team members.
• Conduct shift huddles, briefings, and alignment meetings to communicate priorities, updates, and expectations.
• Prepare and submit operational reports covering attendance, productivity, incidents, performance trends, and shift observations.
• Maintain accurate documentation of coaching sessions, escalations, operational concerns, and corrective actions.
• Support continuous improvement initiatives by identifying opportunities to enhance productivity, quality, and operational efficiency.

 QUALIFICATIONS & REQUIREMENTS: 

• You must have at least 3–4 years of relevant experience in operations, team supervision, workforce coordination, or a similar role. Exposure to tele-operations, remote operations, VR systems, gaming technologies, data annotation, or technology-enabled operational environments is an advantage.
• You must have experience leading teams or coordinating day-to-day shift operations.
• You must have experience monitoring productivity, attendance, quality, and operational performance metrics.
• You must have strong problem-solving and decision-making skills within a fast-paced operational environment.
• You must have excellent verbal and written communication skills in English.
• You must have strong organizational skills and attention to detail.
• You must have the ability to manage multiple priorities while maintaining operational accuracy and efficiency.
• You must demonstrate initiative, accountability, and a proactive approach to issue resolution.
• You must be willing to work onsite and support shifting or flexible schedules based on operational requirements.

Work Schedule: Shifting

Work Setup: Onsite, Muntinlupa City 

KEY RESPONSIBILITIES 
You will: 

• Perform daily and weekly analysis of booking losses, pricing discrepancies, and additional operational costs.
• Review and validate daily supplier additional costs, including waiting time, parking, tolls, stopovers, meet & greet charges, route deviations, and other special requests. Verify the accuracy of these charges, challenge discrepancies where necessary, and ensure all additional costs are commercially justified and correctly processed.
• Maintain, validate, and optimize supplier pricing within our pricing systems.
• Investigate pricing issues and implement corrective actions to improve margins and pricing accuracy.
• Collaborate closely with Network, Operations, Finance, Product, and Engineering teams to resolve pricing-related issues.
• Ensure pricing data is accurate, complete, and maintained according to internal standards.
• Responsible for supporting and improving our global pricing and profitability

QUALIFICATIONS & REQUIREMENTS: 

• Pricing analysis and the travel industry.
• Has 1–3 years of experience in Revenue Management, Pricing, Data Analysis, Finance, Supply Chain, or a similar analytical role.
• A strong analytical thinker with excellent problem-solving skills.
• Proactive, detail-oriented, and eager to learn.
• Fluent in English; knowledge of additional languages is a bonus.
• Interested in data-driven decision-making and supplier management.

Work Setup: Full onsite on 1st month (training), Hybrid eventually (3x onsite per week)

 Work Schedule: Mid-shift (11am - 8pm or 10am - 7pm)

Locations: BGC

KEY RESPONSIBILITIES 
You will: 

• Perform bank account - and other financial reconciliations related to the AP function
• Processing bank transactions and invoices in the accounting system in a timely and accurate manner
• Support the credit control function, including monitoring outstanding balances and assisting with collections
• Assist in the monthly close process by taking on monthly tasks like journal processing and other financial reconciliations
• Work closely with our AP Specialist and Credit Controller to resolve financial issues and improve processes
• Contribute to the continuous improvement of financial processes following the system migration
• Assist with month-end closing activities and financial reporting
• Maintain accurate financial records in line with company policies and compliance standards

QUALIFICATIONS & REQUIREMENTS: 

• A minimum of 2 years of relevant professional experience in accounting or finance (internship experience not included)
• Hands-on experience working with ERP systems (NetSuite is a strong plus)
• Solid knowledge of Excel for data analysis and reporting
• Strong verbal and written communication skills in English (required)
• A proactive, independent working style with a strong sense of ownership
• Strong problem-solving skills and the persistence to see issues through to resolution
• Ability to work in a fast-paced, international environment
• supports the Finance team's AP and AR functions during our recent financial system migration.
• Bank and financial reconciliations, processing bank transactions and invoices, credit control support, monthly close tasks (journal entries, reconciliations), and financial reporting.

Work Setup: Full onsite on 1st month (training), Hybrid eventually (3x onsite per week)

 Work Schedule: Mid-shift (11am - 8pm or 10am - 7pm)

Locations: BGC

KEY RESPONSIBILITIES 
You will: 

• Building new features and integrations with third-party systems, across both back-end and front-end.
• Developing front-end interfaces in React.
• Performing improvements and bug fixes to ensure system reliability.
• Creating and maintaining automated tests for robust and efficient software.
• Helping to refine user stories and tasks, ensuring they are well understood and actionable.
• Identifying technical debt that needs attention and actively working to address it.
• Utilizing command and event buses in an event-driven architecture style.
• Working within a hybrid ecosystem that combines monoliths and microservices running in a Kubernetes (K8s) cluster in AWS.
• Using Domain-Driven Design to drive the development efforts.
• Maintaining a clear and efficient code structure based on best practices and Domain-Driven Design.
• Conducting code reviews to ensure code quality and best practices.
• Designing and managing RESTful API endpoints.
• Ensuring proper separation of domains and promoting low coupling within the codebase.

QUALIFICATIONS & REQUIREMENTS: 

• 3-5 years of related technical experience
• Previously worked on a travel business systems
• Can consider global or local from software companies
• Hands-on experience with React and PHP Laravel
• Proper knowledge or exposure with RESTful APIs, Kubernetes-K8s, AWS

Work Setup: Full onsite on 1st month (training), Hybrid eventually (3x onsite per week)

 Work Schedule: Mid-shift (11am - 8pm or 10am - 7pm)

Locations: BGC

KEY RESPONSIBILITIES

You will:

• Drive top-of-the-funnel lead generation for account executives and sales managers.

• Update and manage all sales activities, opportunities, and account information in CRM.

• Consistently achieve monthly quota of qualified opportunities.

• Seek out new opportunities that align with the organization's go to market strategy and execute a coordinated outreach campaign strategy in conjunction with marketing.

• Work closely with the VP Sales and other executives to identify key targets and opportunities, leveraging their skills and network where relevant.

• Work with marketing to build coordinated outreach campaigns, including landing pages, compelling sales collateral, email campaigns and other assets that enable better cut through.

• Build a database of potential clients and the key people of influence in those organisations.

• Identify opportunities in our existing, comprehensive database that have been untapped.

• Delivery high-quality, fully qualified sales leads into the sales function.

SKILLS AND QUALIFICATIONS

• Has 1-3 years experience in a similar role, or a graduate that demonstrates considerable sales acumen and has a clear passion for building a career in sales.

• Experience of working within a SaaS company and an appreciation/understanding of audio AI is a definite advantage.

• Experience in CX vendors, BPO, or contact center environments is highly preferred.

• Experience in handling inbound leads and carrying out an outbound sales motion.

• Experience of working with marketing teams to drive awareness and cut through in your campaigns.

• Experience in using Hubspot or similar CRMs.

• Experience in using Linkedin and specifically Sales Navigator.

• Experience in building target lists, understanding the key data that will make you successful in your role and how to filter out non-opportunities.

• Experienced in crafting and sending multi-touch point email campaigns.

Work Set Up: Remote; Open to field work

Work Schedule: Mid shift

KEY RESPONSIBILITIES

You will:

• Partner with the sales team as a trusted technical advisor to engage with customers, demonstrate the products and articulate the value proposition.
• Understand the customer’s IT infrastructure and technical environment to ensure the right fit for the service or product.
• Scope, lead and execute customer pilots and proof of concepts.
• Work closely with customers' technical teams to provide technical support, troubleshooting issues, providing guidance on product configuration and integration and resolving challenges that arise during deployment and operation.
• Develop architectural designs, diagrams, and technical documentation to help articulate solutions to customers and keep our help centre up to date.
• Collaborate closely with the product and engineering teams to drive the product roadmap based on customer feedback

SKILLS AND QUALIFICATIONS

• Bachelor's degree in Information Technology, Computer Science, Engineering, Information Systems, Data Analytics, Business Technology, or a related discipline.
• 3-5 years experience in technical consulting, solution engineering, product management or pre-sales roles, preferably in the SaaS or PaaS markets.
• Strong understanding of SaaS, PaaS, cloud computing, and enterprise technology environments.
• Experience working with Contact Center technologies, Customer Experience (CX) platforms, Contact Center as a Service (CCaaS), Unified Communications as a Service (UCaaS), or related customer engagement solutions.
• Proven experience selling, supporting, or delivering technology solutions to Business Process Outsourcing (BPO) organizations.
• Experience integrating enterprise applications through APIs and working with modern software architectures and cloud-based solutions.
• Proficiency in one or more programming languages such as Python, Go, JavaScript, or similar technologies.
• Proven ability to build strong relationships with customers, sales teams, technical stakeholders, and executive decision-makers.
• Strong analytical, problem-solving, and troubleshooting capabilities within customer-facing environments.

Work Set Up: Remote; Open to field work

Work Schedule: Mid shift

KEY RESPONSIBILITIES:

You will:

• Manage the end-to-end pre-sales process for complex IT outsourcing projects, ensuring high-quality, accurate, and compelling proposals that align with customer needs.
• Qualify customer requirements to ensure clarity and completeness of the information that will be the basis for qualifying opportunities if there is a good fit.
• Collaborate with clients to deeply understand their business, the challenges, technical requirements, and objectives. To ensure the proposal is tailored and relevant.
• Creation of proposals that clearly articulate the value proposition, technical approach, delivery model, solution design, and pricing strategy. Ensuring all content is accurate, compelling, and aligned with customer expectations.
• Work with internal teams, including technical experts and delivery leaders to validate the feasibility of proposed solutions to be both technically sound and commercially viable.
• Develop strategies to position proposals competitively, addressing customer pain points, differentiating the company’s offerings, and highlighting key value drivers.
• Prepare and deliver persuasive presentations to clients, demonstrating the proposed solution’s benefits and how it meets their requirements

QUALIFICATIONS

• Bachelor's/College Degree in Computer Science, Engineering, Information Technology, or any equivalent with a minimum of 2-3 years of experience in IT services presales, with a proven track record of successfully leading pre-sales teams and delivering impactful solutions.
• In-depth understanding and experience of similar IT services: software services,  cloud, data, QA, and AI. 
• Good leadership and with people management skills, with the ability to motivate and guide a team toward common goals.
• Excellent communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical audiences.
• Proven ability to think strategically, analyze market trends, and translate insights into actionable plans that drive business growth.
• Adept at identifying and solving complex problems, with a focus on delivering practical and innovative solutions.
• Able to maintain and improve proposal documents and presentations.
• Ability to collaborate effectively with cross-functional teams and build strong relationships with clients.
• Has the capability to work effectively under pressure, maintaining composure and delivering high-quality results in challenging and dynamic environments.

Work Schedule: Hybrid (2x per week)

Location: Mandaluyong City

The position is responsible for supporting and executing core Human Resources functions across talent acquisition, compensation and benefits administration, and HR operations. It ensures the effective delivery of recruitment processes, accurate payroll and benefits handling, and proper maintenance of HR systems and employee records. The role also promotes a safe, healthy, and compliant work environment by supporting workplace safety initiatives, employee well-being programs, and HR administrative operations in alignment with labor laws, company policies, and organizational objectives.

KEY RESPONSIBILITIES 

• Manage the full recruitment lifecycle, including requisition alignment, job posting, sourcing, screening, interview coordination, offer processing, and onboarding.
• Partner with hiring managers to understand manpower requirements, competencies, and hiring timelines to ensure timely fulfillment of roles.
• Execute sourcing strategies across job portals, social media, referrals, agencies, and recruitment events.
• Conduct initial screening and assessment of candidates to evaluate qualifications, competencies, and culture fit.
• Coordinate interviews, manage candidate communication, and ensure a positive recruitment experience.
• Facilitate job offers, pre‑employment requirements, and onboarding activities for new hires.
• Maintain recruitment trackers, databases, and hiring reports to monitor progress and performance.
• Analyze recruitment metrics and recommend improvements to enhance hiring efficiency.
• Coordinate recruitment partnerships with schools, government agencies, and external organizations.
• Manage end‑to‑end payroll processing, including data collection, validation, payroll review, and salary release.
• Process final pay, adjustments, off‑cycle payroll, and resolve payroll discrepancies.
• Administer compensation and benefits programs including HMO, insurance, allowances, and leave management.
• Handle employee inquiries related to compensation, benefits, and payroll matters.
• Maintain and update employee records in HRIS systems, ensuring data accuracy and confidentiality.
• Generate HR reports related to headcount, payroll, compensation, benefits, and employee movements.
• Ensure compliance with statutory obligations including SSS, PhilHealth, Pag‑IBIG, and BIR requirements.
• Prepare and submit government reports and coordinate audits or compliance requirements.
• Support workplace health and safety initiatives, including compliance monitoring, safety programs, and incident reporting.
• Assist in implementing employee wellbeing programs such as wellness and mental health initiatives.
• Support employee engagement and HR programs promoting positive workplace culture.
• Provide HR administrative support including documentation, filing, report preparation, and coordination of HR activities.
• Ensure proper maintenance of HR records and adherence to data privacy standards.
• Support compliance with internal policies, labor regulations, and company procedures.
• Coordinate with external providers and stakeholders for HR, safety, or compliance-related initiatives.

 QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field.
• You must have at least 3–5 years of experience in a multi‑functional HR role.
• You must have strong experience in end‑to‑end recruitment and talent acquisition processes.
• You must have solid experience in compensation and benefits administration, including payroll.
• You must have experience in HRIS management and employee data administration.
• You must have a working knowledge of Philippine labor laws and statutory requirements (SSS, PhilHealth, Pag‑IBIG, BIR).
• You must have exposure to workplace safety, employee wellbeing, and engagement initiatives (preferred).
• You must have strong analytical skills for HR reporting and data management.
• You must have excellent communication, interpersonal, and stakeholder management skills.
• You must demonstrate high integrity, confidentiality, and professionalism in handling HR data.
• You must be organized, detail‑oriented, and capable of managing multiple HR functions in a fast‑paced environment.
• You must be proactive, solution‑oriented, and able to work under pressure while meeting deadlines.

 Work Schedule: Regular shift

Work Setup: Onsite, Muntinlupa City