The position is responsible for maintaining accurate and complete financial records while ensuring compliance with accounting standards, company policies, and regulatory requirements. It supports reliable financial reporting through proper transaction processing, account reconciliation, and documentation management. The role also assists in budgeting, audits, and statutory reporting to support sound financial decision‑making and operational efficiency.

KEY RESPONSIBILITIES 

• Maintain and organize accounting records, including journals, ledgers, registers, and subsidiary accounts.
• Record, review, and reconcile financial transactions to ensure accuracy and completeness.
• Review and validate supporting documents such as invoices, receipts, and expense vouchers.
• Prepare journal entries and perform month‑end and year‑end closing activities.
• Maintain updated accounting files, spreadsheets, databases, and system records.
• Manage invoice processing and ensure proper filing of contracts and financial documents.
• Perform account reconciliations and investigate and resolve discrepancies.
• Support internal audit activities and ensure availability of complete documentation.
• Prepare periodic financial reports including balance sheets, profit and loss statements, and management reports.
• Compile, analyze, and interpret financial data to support business and management decisions.
• Assist in budgeting, forecasting, and financial planning activities.
• Present financial information and analyses to management and relevant stakeholders when required.
• Ensure compliance with company policies and local government accounting and financial regulations.
• Prepare and assist in the filing of tax returns and statutory submissions, including BIR requirements.
• Stay updated on changes in tax laws, accounting standards, and regulatory requirements.
• Support external audit requirements and coordinate with regulatory bodies as needed.

 QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Accounting, Finance, or a related field. A Certified Public Accountant (CPA) is preferred.
• You must have at least 3–5 years of relevant experience in accounting or finance roles.
• You must have strong knowledge of accounting principles, financial reporting standards, and general ledger accounting.
• You must have experience in account reconciliation and financial analysis.
• You must be proficient in accounting systems and Microsoft Excel.
• You must have strong attention to detail, organizational skills, and analytical ability.
• You must be able to work independently, manage deadlines, and perform effectively in a fast‑paced environment.
• You must have experience or familiarity with government regulatory reporting and statutory requirements

 Work Schedule: Regular shift

Work Setup: Onsite, Muntinlupa City 

The position is responsible for leading the design, development, and execution of a structured and scalable learning and development strategy that supports workforce capability, operational excellence, and long‑term organizational growth. It translates existing operational processes into clear, structured, and actionable training programs that enable effective onboarding and continuous skill development, particularly in highly technical and process‑driven environments. The role champions a culture of continuous learning, ensures training initiatives deliver measurable performance improvements, and collaborates closely with operational and people leaders to align learning programs with business objectives.

KEY RESPONSIBILITIES 

• Design and implement a comprehensive Learning & Development framework aligned with business goals, operational scalability, and workforce capability requirements.
• Establish competency frameworks, skill progression pathways, and structured learning roadmaps across operational and leadership roles.
• Translate existing SOPs, workflows, and technical processes into clear, modular training programs, playbooks, and learning materials.
• Lead training needs assessments and skill gap analyses across roles and performance levels to identify and prioritize development interventions.
• Develop targeted, role‑specific training programs that address identified gaps and support progression from foundational to advanced capabilities.
• Oversee capability‑building initiatives across operational teams, including technical training, process execution, and performance improvement programs.
• Partner with operations leaders and subject matter experts to ensure training content is accurate, relevant, and aligned with real‑world workflows.
• Track and evaluate the effectiveness of learning programs using performance metrics, assessments, feedback, and operational OKRs.
• Develop and maintain learning dashboards and reports that provide visibility into training outcomes, skill development, and performance impact.
• Oversee instructional design standards, including modular learning, microlearning, blended learning, and scalable onboarding solutions.
• Ensure all training materials are standardized, version‑controlled, audit‑ready, and continuously updated as processes evolve.
• Oversee training delivery to ensure consistency, quality, and alignment with operational standards.
• Establish coaching frameworks and lead selected training sessions, workshops, or simulation activities as required.
• Use performance data and stakeholder feedback to continuously refine learning strategies and improve outcomes.
• Collaborate closely with People & Culture, Operations, Site Leads, and external partners to align learning initiatives with workforce and business needs.
• Lead, manage, and develop learning team members and subject matter experts through coaching and a train‑the‑trainer approach.
• Support leadership pipeline development and prepare high‑potential employees for expanded responsibilities.

QUALIFICATIONS & REQUIREMENTS: 

• You must have at least 10 years of experience in Learning & Development, Training, or Talent Enablement.
• You must have at least 5 years of experience leading technical or operations‑focused training in high‑growth or tech‑driven environments.
• You must have proven experience designing and building learning programs from the ground up, including curriculum design and instructional frameworks.
• You must have hands‑on experience facilitating instructor‑led training in in‑person and hybrid environments.
• You must have a strong understanding of adult learning principles, competency measurement, and performance‑based development.
• You must have a data‑driven approach to learning strategy, using metrics, feedback, and performance data to guide decisions.
• You must have proficiency with learning platforms, e‑learning tools, multimedia training systems, and presentation software.
• You must have excellent communication, facilitation, and stakeholder management skills.
• You must be capable of collaborating across operations, HR, and leadership teams to align learning initiatives with business objectives.
• You must have experience developing leadership, coaching, and upskilling programs that support long‑term workforce growth.

Work Schedule: Regular Day Shift

Work Setup: Onsite – Alabang, Muntinlupa

The position is responsible for serving as the primary on‑site representative overseeing day‑to‑day operations at assigned partner locations. It ensures alignment between workforce operations and overall business objectives by driving operational efficiency, compliance with standard operating procedures, and consistent service delivery. The role manages site operations, people performance, facilities readiness, and coordination with partner stakeholders, while maintaining close alignment with headquarters to support productivity, quality, and operational continuity.

KEY RESPONSIBILITIES 

• Oversee daily site operations to ensure compliance with security protocols, operational standards, regulatory requirements, and established ways of working.
• Ensure alignment with defined operational processes and workflows to promote consistency, efficiency, and service quality.
• Proactively identify, escalate, and resolve operational issues that may impact productivity, performance, or service delivery.
• Monitor the condition and availability of tele‑operations equipment to ensure uninterrupted operations.
• Coordinate preventive maintenance, repairs, replacements, and procurement of tools and equipment as needed.
• Ensure operational readiness by aligning staffing with demand forecasts, monitoring daily performance metrics, and supporting business continuity measures.
• Collaborate with internal and external stakeholders to meet service level expectations and drive continuous improvement initiatives.
• Coordinate closely with BPO partners to ensure facilities, IT infrastructure, and operational requirements are adequately maintained.
• Manage and supervise tele‑operators across partner sites, ensuring adherence to standard operating procedures and performance expectations.
• Track productivity, KPIs, training progress, and coaching outcomes to support capability building and continuous improvement.
• Conduct briefings and alignment meetings to ensure priorities, updates, and operational changes are communicated effectively.
• Maintain regular reporting and escalation with headquarters to ensure transparency, governance adherence, and operational alignment.
• Coordinate with operations, HR, and analytics teams to support performance management, workforce welfare, and process enhancements.

 QUALIFICATIONS & REQUIREMENTS: 

• You must have 3–5 years of relevant experience in site operations, workforce management, or a similar role, preferably within a BPO or outsourced operations environment.
• You must have proven people management experience, including performance monitoring, coaching, and productivity management.
• You must have strong organizational, problem‑solving, and escalation management skills.
• You must have strong written and verbal communication skills in English.
• You must be proactive, adaptable, and able to thrive in a fast‑paced, technology‑driven environment.
• You must be willing to work onsite at assigned locations.

Work Schedule: Shifting Schedule

Work Setup: Onsite - Calamba, Laguna

As the Site Manager, you will lead and oversee all operations at the site, ensuring efficiency and high performance across all functions. The role emphasizes strong people leadership and effective coordination among technical, logistical, and operational teams. You will manage groups responsible for inventory, hardware, network support, procurement, and shift leaders supervising robot teleoperators.

KEY RESPONSIBILITIES 

• Site Operations Management – Manage the day-to-day activities of the site, ensuring that all systems, infrastructure, and support services function smoothly and efficiently.
• People Leadership & Development – Supervise and mentor a multidisciplinary team comprising shift leaders, technical staff, and operations personnel. Foster high performance, professional growth, and strong engagement across all shifts and locations.
• Cross-Functional Coordination – Work closely with senior management, HR, and technical teams to align site operations with organizational goals. Maintain clear communication channels and manage escalations between the sites and headquarters.
• Infrastructure & Asset Oversight – Oversee the maintenance and reliability of inventory, hardware, and network assets to support uninterrupted operations. Handle procurement to ensure timely availability of critical materials and equipment.
• Performance & Process Improvement – Track and evaluate key site metrics, identify operational gaps, and implement initiatives to enhance productivity, quality, and efficiency.
• Health, Safety & Compliance – Uphold all safety, regulatory, and internal compliance requirements at both sites. Cultivate a workplace culture centered on accountability, safety, and operational excellence.

 QUALIFICATIONS & REQUIREMENTS: 

• You must have a bachelor’s degree in Operations, Engineering, Business, or a related discipline.
• You must have proven experience as a Site Manager, Operations Manager, or in a comparable leadership role overseeing site operations.
• You must have a strong background in people management, with a track record of successfully leading cross-functional teams.
• You must be familiar with hardware, network, and procurement processes within a technology-enabled or operations-focused environment.
• You must have excellent organizational and problem-solving skills, with a practical and hands-on management approach.

Work Schedule: Regular shift

Work Setup: Onsite, Muntinlupa City 

The Partner Engagement Manager will cultivate and manage strong, strategic relationships with the company’s technology partners, including principals, resellers, and distributors. This role requires an experienced B2B partner manager skilled in driving partner programs, certifications, events, and joint initiatives while maintaining a robust partner pipeline and ensuring consistent lead progress across the ecosystem.

KEY RESPONSIBILITIES 
You will: 

• Create, develop and maintain strong relationships with new/existing partners based on identified BU objectives. 
• Building and nurturing long-term relationships with a portfolio of partners. This involves regular communication, understanding their business objectives, and acting as their primary point of contact for the partners.
• Manages all opportunities and partner-led accounts, qualify the requirements from the partner, presentation of company profile, report on deal status and registrations for all partners.
• Ensure and responsible for partner compliance for all required partner programs, certifications, training, events, marketing funds, requests approvals, management of programs, processing of MAP and POC funding requests, monitor credits/fundings/awards/rewards promptly and effectively.
• Developing and executing a strategic plan to grow and develop the partner network. This includes identifying potential new partners, creating joint business plans, and aligning strategies to achieve mutual revenue and growth targets.
• Creating GTMs with partners and aligning with BU and sales direction
• Coordinating co-marketing activities like webinars, podcasts, onsite events and email campaigns. They also ensure partners are informed about new services, company updates, and sales materials.
• Identifies areas for improvement and ensures partners are meeting their goals.
• To increase revenue by ensuring we are the partner of choice for the services.
• Collaborate with internal teams (e.g. sales, marketing, business heads, technical leads) to ensure successful partnerships. 
• Oversee deals to ensure the sales team are progressing the opportunity led by the partners.
• Recognize and seize more opportunities from the partners’ ecosytem and grow the business revenue and preference. 
• Recognize other partner competitors and collaborators in the same space. 

QUALIFICATIONS & REQUIREMENTS: 

• Bachelor’s Degree or equivalent
• 5+ years experience in Partner Engagement 
• Strong presentation skills and communication skills
• Results-oriented individual with sales or marketing background with IT  knowledge 
• Had partner coverage and with proven track record in partners 
• Proficient in information and deals  analysis, forecasting, and reporting
• Excellent organizational and time management abilities
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace and use of other communication channels such as GMeet, Zoom, MS Teams.
• Strong understanding of the IT services and its challenges
• Ability to build strong relationships and rapport with partners
• Strong understanding of various Business Units (QA, AI, SS, Cloud, Data)

 Work Schedule: Morning Shift

Work Setup: Hybrid

KEY RESPONSIBILITIES

You will:

• Define and maintain development practices and standards that let us deliver quality software faster.
• Work with Product Managers, Developers, and Business owners to review, evaluate, and document current business and data models.
• Evaluate tools and technologies that we can use to reduce platform and operational costs, improve productivity, performance, and overall quality of our product.
• Work with engineering leads in designing and implementing scalable, resilient system architectures, utilizing Java/GO, Spring framework, Hibernate ORM, and other relevant technologies.
• Collaborate with other team members to craft quality technical solutions.
• Work with enterprise architects to define architectural blueprint
• Develop and plan programs to educate teams on building high performance distributed services.

QUALIFICATIONS

• At least 5 years of combined experience in engineering management, system and/or enterprise architecture, programming, and software design
• Experience designing and developing scalable, high-performance distributed systems
• Lead the system design and architecture of complex software systems
• Data architecture and modeling experience
• Hands-on experience in at least two or more of the following areas:
• Development/Scripting: Java, GO, .NET, NodeJS, Python, JavaScript
• Containerization: Docker, Kubernetes, Openshift, Rancher
• Public Cloud: AWS, GCP, Azure, Alibaba Cloud
• Database: MySQL, Postgres, SQL Server, Oracle, MongoDB, DynamoDB, Couchbase
• Middleware/Messaging Technologies: Kafka, MQ, JMS
• Config Management: Terraform, Ansible, Helm, Chef, Puppet
• CI/CD: Jenkins, Teamcity, Gitlab, Bamboo, ArgoCD

Work Location: BGC, Taguig

Work Set- Up: Hybrid 

KEY RESPONSIBILITIES

You will:

• Owns the solutioning and outcomes of all projects and internal initiatives.
• Lead, mentor, and develop the Architecture Governance capability; a team of Solutions Architects, Solutions Designers, and Systems Analysts. Embedding a culture of quality solutions, collaboration, growth, and continuous improvement.
• Develop, implement, and enforce architectural standards and best practices across all projects and conduct regular audits and reviews to ensure compliance with standards.
• Oversee the creation of architectural deliverables and documentation such as service blueprints, workflows, diagrams, and designs that address business objectives and value.
• Ensure that solutions are scalable, secure, and align with client needs and industry trends in alignment with Systems Engineering and ITPMO to ensure seamless integration of architectural designs into project execution.
• Support the sales team in technical discussions and proposals by providing solution architectures and approaches. 
• Participate in client meetings to understand their needs and help translate into technical requirements for business-centered solutions.
• Provide technical leadership in pre-sales activities, including the creation of architectural proposals and presentations.
• Engage with clients to understand their business objectives and ensures that architectural solutions meet their needs and maintain a strong relationships and provide regular updates on architectural developments and progress and promptly addressing concerns
• Drive capability building and knowledge management in the pursuit of continuous improvement in architectural practices and keeping updated on emerging technologies and methodologies.
• Implement process improvements that enhance the efficiency and effectiveness of the team while fostering a culture of innovation and experimentation with new ideas and technologies

QUALIFICATIONS

• Proven leadership in leading teams and efforts around technical solutioning and architecture across multiple domains and industries. 
• Strong technical background (varied systems design); with expertise in Solutions Architecture, Systems Design, and Business Process Modeling.
• Exposure to leading technologies such as AI, Cloud-Native architectures, data platforms, and digital transformation activities. 
• Ability to design and enforce frameworks and standards for solutions architecture that scales with growth and support execution and operations.
• Experience in supporting pre-sales and sales activities; defining technical solutions and aligning with clients.
• Ability to lead and improve on capabilities and governance around architecture
• Comfortable operating across strategy, execution, and day-to-day delivery and with upper management levels.
• Effective communicator with ability to align diverse stakeholders and translate between technical and non-technical teams at various levels.
• Deep understanding on software delivery lifecycle and operational methodologies.
• Able to foster a culture of excellence, innovation, and continuous improvement. Providing coaching, structure, and a clear sense of purpose.
• Skilled at resolving complex technical issues and delivery challenges in partnership with ITPMO, Engineering, and related groups.

Work Location: Mandaluyong

Work Set- Up: Hybrid (once a week RTO)

KEY RESPONSIBILITIES 
You will: 

• Act as the first point of contact for suppliers, handling incoming queries via central  channels (e.g., Zendesk).
• Manage and resolve payment, invoice, pricing, and general operational inquiries.
• Triage requests efficiently, resolving directly or escalating to Finance or Supplier  Management when needed.
• Execute transactional tasks, including payment follow-ups, invoice checks, data updates,  and system maintenance.
• Maintain accurate records and ensure all interactions are properly logged and tracked.
• Take operational ownership of Tier 3 (long-tail) suppliers, handling routine  communication and issue resolution.
• Identify recurring issues and contribute to process improvements and standardization.
• Collaborate with internal teams (Supplier Management, Finance, Operations) to ensure smooth workflows and clear ownership.

QUALIFICATIONS & REQUIREMENTS: 

• Bachelor’s degree in Business Administration, Operations, or related field.
• 2–5 years of experience in operations, support, or administrative roles (preferably in a fast-paced or international environment).
• Strong organizational skills and attention to detail.
• Experience handling high-volume requests or ticketing systems (e.g., Zendesk) is a plus.
• Basic understanding of financial processes (invoicing, payments) preferred.
• Excellent communication skills in English (written and verbal).
• Ability to prioritize, multitask, and work efficiently under pressure.

 Work Schedule: Midshift (11m-8pm)

Work Setup: M-F Full-Onsite (tentative for hybrid setup)

Locations: BGC

The Order to Cash (OTC) Delivery Manager oversees the complete OTC process—from order entry to payment—to ensure efficient, accurate, and compliant operations. The role drives process excellence, improves cash flow, supports customer satisfaction, and leads a high-performing OTC team.

KEY RESPONSIBILITIES 
You will: 

End-to-End OTC Operations

• Lead order management, invoicing, credit reviews, collections, dispute resolution, and cash

• application.
• Ensure timely and accurate processing in line with SLAs, controls, and client requirements.
• Partner with sales, logistics, supply chain, and finance to resolve operational issues and
• support continuous workflow.

Business & Client Management

• Oversee daily process activities and manage communication with clients, customers, and third-party partners.

• Deliver high-quality, customer-focused service and handle escalations effectively.
• Set operational objectives, develop strategies, and monitor service performance.
• Process Improvement & Innovation
• Identify bottlenecks and implement improvements to enhance productivity and reduce costs.
• Drive process standardization, automation, and continuous improvement initiatives.
• Lead or support transitions, knowledge transfer, and stabilization activities.

Compliance & Governance

• Ensure adherence to internal controls, company policies, and legal requirements.
• Support internal/external audits and maintain updated escalation matrices.
• Keep Desktop Procedures current, communicated, and consistently followed.
• Reporting & Analysis
• Provide regular reporting on key OTC metrics (e.g., DSO, overdue accounts, cash flow).
• Analyze trends, identify risks, and recommend improvement opportunities.

Leadership & Team Management

• Manage, coach, and develop a team of OTC professionals.
• Ensure effective cross-training, onboarding, and capability building.
• Foster a collaborative, customer-centric, and performance-driven culture.
• Ensure daily tasks and team goals are met according to the Statement of Work (SOW).

Skills and Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, or related field (MBA preferred).
• 7 years of OTC or related experience, with at least 5 years in a managerial role.
• Strong understanding of OTC processes, ERP systems (SAP, Oracle), and automation tools.
• Excellent analytical, problem-solving, and organizational skills.
• Strong leadership and interpersonal abilities; capable of managing cross-functional teams.
• Proficiency in financial reporting and data analysis.
• Knowledge of regulatory requirements and industry best practices in credit, collections, and invoicing.

Work Schedule: Night Shift, Monday - Friday

Work Set up: Onsite

The Business Development Manager is responsible for driving company growth by identifying new business opportunities, building strong client relationships, and developing strategic partnerships.

KEY RESPONSIBILITIES

You will:

• Use various sales tools to develop new customers, tap customers and business opportunities, sell the company's full range of security products and industry solutions, and complete sales tasks.
• Focus on expanding engineering companies and small and medium-sized industry customer in the Philippines.
• Establish customer management files, maintain customer relationship by visiting customers, constant communication, exploring customer paint points, and guidance in sales.
• Collect and analyze regional information, industry information and assist in market analysis.

QUALIFICATIONS

• Bachelor’s degree
• Proficiency in using MS Office software such as Excel, Word, PowerPoint and an e-mail system.
• Strong Market Analysis, Product Promotion and Publicity capabilities, a keen market sense and timely discovery of new product markets for customers.
• Have a strong sense of professionalism and enterprising spirit, full of enthusiasm for his work, willing to continue learning, brave to accept challenges and strong ability to withstand pressure.
• Honest, upright, cheerful personality, strong sense of responsibility, good at communicating with others, good at teamwork.
• Understand security industry and related technologies, products and solutions.

Location: BGC

Work Set-up: Onsite-Field

Schedule: Monday to Friday | 9am to 6pm