KEY RESPONSIBILITIES

You will:

• Own client engagements/contracts across geographies- Operations support for establishing processes, metrics identification and reporting.
• Responsible for monitoring and managing the successful Transformation and subsequent delivery of the Service Operations Management (SOM) workstream, working with several external clients, to ensure that they are structured appropriately to deliver both direct and indirect business benefits.
• Responsible to achieve transformation at a high level of change management experience, including challenging, inspiring and leading the team.
• Lead business change management, responsible for delivering multiple organizational change programs, which deliver the transformed operating model for client.
• Assist management with career development activities for team members, team leaders and managers, including performance management, feedback and training

SKILLS AND QUALIFICATIONS

• 8 years of experience in Finance domain and preferably in a BPO environment
• Validated skills and experience in handling various aspects of Procure to Pay (Invoice Processing, Issue Resolution, Payments, Vendor Inquiry, Vendor Master, Travel and Expense, Latest tools and technologies in PTP.)
• Proven ability to manage and influence stakeholders across cross functional teams
• Proven experience in end to end Procure to Pay process. In depth process knowledge in central finance reporting, management reporting and reports
• Ability to influence people internal/external customers, Operations and Finance partners
• Prior Exposure in implementing ERP or oracle tools in F&A environment
• Ability to exponent and engage multiple customers across the globe and handle critical issues
• Focus on implementation - essential for delivery as per SLAs/ SOW
• Professional expertise in PTP operations with deep end-to-end process knowledge.
• Strong background in project management, driving standardization, automation, and enterprise tool deployment
• Skilled in benchmarking, best practice identification, process blueprinting, and implementation of optimized solutions.

Work Shift: Nightshift

Work setup: Onsite, Eastwood City Libis/UP Ayala Techno hub

• Collections & Disputes: Proactively contact customers via phone/email to collect past-due invoices, and resolve payment disputes.
• Account Management: Reconcile complex accounts, analyze aging reports, and review customer account data.
• Process Improvement: Handle billing, invoicing, and order processing, ensuring compliance with client guidelines.
• Reporting: Prepare weekly/monthly aging reports to identify high-risk accounts.

• Education: Bachelor’s Degree in Accountancy, Finance, Business, or related field.
• Experience: Generally 1–4 years in Accounts Receivable or Collections (B2B preferred).
• Skills: Proficiency in MS Excel, SAP, Oracle, or Salesforce.
• Communication: Strong, professional voice communication skills for B2B collection efforts.

Work Location: Eastwood, Libis

Work Schedule: Night Shift/Rotation

Work Set-up: 5x a week onsite

As a critical member of our senior leadership team, you will be responsible for ensuring the delivery of high-quality services, efficient resource management, effective issue resolution, and oversight on compliance and audit. You will play a key role in driving continuous improvement and automation across all areas of accounts, while also managing a team of account leaders.           

KEY RESPONSIBILITIES 

You will: 

• Delivery Management
  • Lead a group of accounts, ensuring optimal service delivery performance and efficient resource management
  • Responsible for delivery of services that contribute significantly to achievement of customer satisfaction, cost, expense and other business objectives.
  • Collaborate with internal stakeholders and external partners to ensure successful account delivery
• People Management
  • Responsible for providing direction to multiple managers, and high-level direction to delivery employees.
  • Develop and execute succession plans to ensure smooth leadership transitions
  • Implement strategies to prevent attrition and improve employee retention
  • Foster a positive and inclusive work environment
• Continuous Improvement and Automation
  • Develop and implement improvement efforts on all areas of the account based on specific priorities and action plans
  • Achieve Continuous Improvement (CI) targets and ensure accountability
  • Collaborate with account teams and stakeholders to identify and implement automation or transformation opportunities
• Critical Issue Resolution (Crit Sit)
  • Lead the resolution of critical issues affecting account performance or client satisfaction
  • Coordinate with account teams, internal stakeholders, and external partners to resolve issues
  • Develop and implement corrective actions to prevent recurrence
• Compliance and Audit (internal and external)
  • Ensure compliance with company's policies, procedures, and regulatory requirements
  • Identify and mitigate potential compliance risks
  • Collaborate with internal and external auditors to ensure successful audit outcomes

QUALIFICATIONS

• Bachelor’s degree
• At least minimum 15 years in service of experience in a BPO, preferably managing multi-client environment.
  • Client Services Manager: someone who has managed a SOW/project
  • Business Development: someone who managed a portfolio of clients/accounts; also, someone who had experience winning/implementing new deals
• Strong background in HR Process (EDM, Compensation & Benefits, Payroll) with hard-core HR service delivery in a client external facing capacity

Location: Eastwood City Libis/UP Ayala Techno hub

Work Set-up: 5 days onsite | Night Shift/Rotation

Schedule: Monday to Friday

As an Application Developer specializing in ServiceNow, you will provide development and maintenance support for ServiceNow tool implementation and customization. You will utilize your knowledge of business and technical skills related to specific ServiceNow modules and scripting languages, such as JavaScript.

KEY RESPONSIBILITIES

You will:

• Design and Develop Customized Reports: Create tailored reports by applying code-level changes in the ServiceNow environment, leveraging the NOW platform's low-code/no-code capabilities to meet specific business needs.
• Implement and Customize ServiceNow Modules: Develop and customize different ServiceNow modules as required, ensuring seamless integration and optimal functionality.
• Provide Development and Maintenance Support: Offer ongoing support for ServiceNow tool implementation and customization, ensuring high-quality solutions and timely issue resolution.
• Utilize Scripting Languages: Apply knowledge of scripting languages, such as JavaScript, to develop and customize ServiceNow modules and reports.
• Leverage NOW Platform Capabilities: Effectively use the NOW platform's features to design and develop customized solutions, enhancing business processes and user experience.

QUALIFICATIONS

• Bachelor’s degree
• Experience working in a public health/healthcare industry
• ServiceNow Module Expertise: Experience with specific ServiceNow modules such as ITOM/ITAM, ITBM, and IRM, including knowledge of their business and technical applications, to inform development and customization decisions.
• Experience with scripting languages, such as JavaScript, to develop and customize ServiceNow modules and reports.
• Low-Code/No-Code Development: Experience using ServiceNow's NOW platform to design and develop customized reports and solutions, leveraging its low-code/no-code capabilities.
• ServiceNow Implementation and Customization: Experience implementing and customizing different ServiceNow modules to meet specific business needs, ensuring seamless integration and optimal functionality.
• Code-Level Changes: Experience applying code-level changes in the ServiceNow environment to create tailored reports and customized solutions.
• Advanced ServiceNow Module Knowledge: Experience with multiple ServiceNow modules, including in-depth understanding of their business and technical applications, to inform complex development and customization decisions

Location: UP Ayala Technohub

Work Set-up: Hybrid (3 days onsite) | day shift

Schedule: Monday to Friday

Key Responsibilities:

• This is a leadership position responsible for the services strategy within a major part of the Finance BPO Delivery organization. Responsibilities for this position include development and implementation of business strategies with executive review.
• They establish objectives, create business policies and operational guidelines and set long-term plans.
• They develop and approve plans for service offerings, processes, operations, business controls, expenses, resources, training, customer satisfaction and other business objectives.
• They provide expert advice and guidance to other managers and business professionals in the Finance BPO service business.
• They have overall responsibility for the results of multiple departments within span of control and are responsible for providing directions to multiple managers, and high-level directions to department employees.
• They are responsible for delivery of highly visible services that contribute significantly to achievement of customer satisfaction, cost, expense and other business objectives.

Qualifications:

• Strong operations delivery background in a global services/shared services/BPO environment, specifically:

• • Experience leading large-scale teams (1000+ FTEs) across multiple geographies
  • Hands-on leadership in Finance & Accounting process delivery (OTC, PTP, AP, GA, etc.)

• Proven experience in client process transitions and stabilization
• Accountability for service delivery performance (SLAs, productivity, quality, accuracy)
• Strong background in process optimization, automation, and transformation initiatives
• Experience managing client-facing operations, stakeholder engagement, and service governance
• Track record in driving operational KPIs such as NPS, engagement, retention, and cost efficiency
• Exposure to managing delivery portfolios tied to revenue and margin performance

Work Set up and Location: Onsite, Quezon City (UP Ayala Technohub) office, Nightshift schedule