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The position is responsible for designing, developing, and continuously enhancing learning programs, instructional materials, and curriculum frameworks that support employee capability development and organizational objectives. It transforms complex technical and business concepts into engaging, structured, and effective learning experiences while collaborating with subject matter experts and stakeholders to ensure content relevance, accuracy, and impact. The role drives learning effectiveness through instructional design best practices, performance evaluation, and continuous content improvement.

KEY RESPONSIBILITIES 

  • Design and develop curriculum frameworks, learning pathways, lesson plans, and course structures aligned with organizational objectives.
  • Apply instructional design methodologies such as ADDIE, SAM, Bloom’s Taxonomy, and other learning frameworks to create effective educational programs.
  • Develop learning assets including participant guides, facilitator manuals, presentation materials, job aids, workbooks, and reference materials.
  • Create and storyboard multimedia learning content, including e-learning modules, video tutorials, audio resources, and interactive learning activities.
  • Collaborate with subject matter experts, technical teams, and business stakeholders to convert complex concepts into learner-friendly content.
  • Conduct training needs analyses and skill gap assessments to support curriculum planning and development.
  • Ensure training content remains accurate, relevant, and aligned with current operational requirements, industry standards, and organizational priorities.
  • Develop and manage e-learning courses using course authoring tools and learning management systems (LMS).
  • Package, test, and deploy learning materials within LMS environments while ensuring compliance with applicable accessibility standards.
  • Design assessment tools such as quizzes, exams, practical exercises, certification tests, rubrics, and knowledge checks to measure learning effectiveness.
  • Analyze learner feedback, completion rates, assessment results, and performance data to evaluate program success.
  • Recommend and implement improvements to learning programs based on data-driven insights and stakeholder feedback.
  • Maintain curriculum documentation, content repositories, and course version controls.
  • Support continuous improvement initiatives related to learning, development, and instructional effectiveness.

 QUALIFICATIONS & REQUIREMENTS: 

  • You must have a bachelor’s degree in Instructional Design, Educational Technology, Education, Technical Writing, or a related field.
  • You must have at least 3 years of experience in curriculum development, instructional design, learning and development, or training content creation.
  • You must have strong knowledge of instructional design methodologies and adult learning principles.
  • You must have proficiency in course authoring tools such as Articulate Storyline, Articulate Rise, Adobe Captivate, Camtasia, or similar platforms.
  • You must have experience working with Learning Management Systems (LMS).
  • You must have exceptional written and verbal communication skills, with strong attention to content structure, clarity, and consistency.
  • You must have the ability to simplify complex technical or business concepts into engaging learning experiences.
  • You must have strong analytical skills and the ability to use learning metrics and feedback to improve program effectiveness.
  • You must be adaptable and capable of managing changing priorities, project requirements, and business needs.

Work Schedule: Regular Day Shift

Work Setup: Onsite – Alabang, Muntinlupa

Location: Alabang, Muntinlupa City
Job type: Full-Time
Emp type: Full-time
Job published: 2026-08-07
Job ID: 52864

The position is responsible for designing, delivering, and evaluating training programs that develop employee knowledge and technical capability in robotics and automation operations. It ensures that employees are equipped with the skills required to operate, deploy, troubleshoot, and maintain robotic systems safely and efficiently. The role partners with subject matter experts and operational leaders to create effective learning programs, drive competency development, and promote compliance with operational and safety standards.

KEY RESPONSIBILITIES 

  • Conduct learning needs analyses to identify technical, functional, and behavioral training requirements.
  • Design, develop, and maintain training materials, including presentations, technical manuals, standard operating procedures (SOPs), and job aids.
  • Create multi-modal learning content such as hands-on exercises, simulation activities, and visual learning guides.
  • Collaborate with subject matter experts and team leaders to translate technical concepts into effective training programs.
  • Deliver instructor-led and virtual training programs on robotics operations, safety practices, routine maintenance, and troubleshooting procedures.
  • Conduct onboarding programs, new hire orientations, technical workshops, and certification sessions.
  • Facilitate soft skills and functional training programs that support employee performance and development.
  • Ensure compliance with applicable safety standards and operational guidelines within training environments.
  • Verify trainee readiness and competency before allowing participation in operational or laboratory activities.
  • Develop assessment tools, practical evaluations, and certification criteria to measure training effectiveness and participant competency.
  • Gather feedback, evaluate training outcomes, and recommend improvements to enhance learning effectiveness.
  • Maintain training databases, completion records, certifications, and learning documentation.
  • Monitor training metrics and provide reports on employee development, certification status, and program effectiveness.

 QUALIFICATIONS & REQUIREMENTS: 

  • You must have a bachelor’s degree in Mechanical Engineering, Electrical Engineering, Robotics, Industrial Technology, Education, or a related technical field.
  • You must have at least 2–4 years of experience as a Technical Trainer, Functional Trainer, or a similar learning and development role.
  • You must have the ability to operate basic robotic movements through controller-based systems and successfully pass operational assessments when required.
  • You must have exceptional presentation, facilitation, verbal, and written communication skills.
  • You must have the ability to deliver classroom-based, virtual, and hands-on training programs effectively.
  • You must be highly adaptable and capable of learning new technologies, systems, and software quickly.
  • You must have strong problem-solving skills and the ability to troubleshoot training equipment or simulation-related issues.
  • You must have the ability to simplify complex technical processes and effectively train non-technical users.

Work Schedule: Regular Day Shift

Work Setup: Onsite – Alabang, Muntinlupa

Location: Alabang, Muntinlupa City
Job type: Full-Time
Emp type: Full-time
Job published: 2026-08-07
Job ID: 52863

KEY RESPONSIBILITIES 
You will: 

  • Be your client's guide from day one, with a main focus on Corporate & Travel clients, the person who makes their first weeks with the company feel effortless, not administrative
  • Understand each client's business well enough to set them up in a way that actually fits how they operate, not just how our systems are configured Catch and fix friction before the client feels it
  • Knowing your clients better than anyone else at the company
  • Be the one person your clients can call who already knows their history, their preferences, and what matters to them. No re-explaining, no hand-offs
  • Run regular check-ins that are worth the client's time, not status updates, but a genuine read on how things are going and what could be better
  • Spot when a client is quietly struggling before they have to complain about it
  • Making things right when they go wrong
  • Take full ownership of complaints and disputes for your clients: investigate properly, resolve them, and communicate in a way that leaves the client feeling looked after, not processed
  • Be proactive about bad news. Clients should hear it from you before they have to ask
  • Handle escalations yourself wherever you can. The goal is your clients never have to go around you to get something fixed
  • Helping clients get more out of the company
  • Look for chances to make the relationship more valuable, not just less painful: new routes, better service fit, smoother processes for their team
  • Bring the client's voice back into the company. If something about our product or process is making their life harder, that's information the business needs

QUALIFICATIONS & REQUIREMENTS: 

  • +2 years in client services, account management, or client-facing operations, this is a strong second or third role for someone who wants to grow into account management (travel, mobility, or service industry a plus)
  • You build real relationships, clients remember you, not just your resolution time
  • Genuinely curious about how your clients' businesses work, so you can anticipate what they need
  • Comfortable switching between relationship work and fast, first-line ticket triage without losing quality on either
  • Strong written and verbal communication in English; confident and calm handling sensitive situations
  • Able to prioritize across a portfolio, knowing which relationships need attention before they ask for it

Work Setup: Full onsite on 1st month (training), Hybrid eventually (3x onsite per week)

 Work Schedule: Mid-shift (11am - 8pm or 10am - 7pm)

Locations: BGC

Location: BGC, Taguig
Job type: Full-Time
Emp type: Full-time
Job published: 2026-08-05
Job ID: 52791

KEY RESPONSIBILITIES 
You will: 

  • Your new job as a Creative Front-End Developer is to be the UX owner in a small, senior full-stack team. The team is tasked with developing the company’s existing Flights & Train booking platform.
  • You will be the UX person on the team. You define how airline operations and crew planning professionals search, compare, and book flights and trains. And you bring  those decisions into design concepts (Figma) and production code (React).
  • You have at least 3+ years of experience in front-end development with a strong UX focus.
  • You care more about how much value a product delivers to the user than how it looks on the surface. UI polish matters, but your obsession is: clear steps, fewer errors, no surprises.
  • You’ll be expected to share a portfolio that demonstrates UX and design skills.
  • You are autonomous and self-driven, comfortable making UX decisions without a design department behind you, while iterating based on data and insights
  • You can facilitate design critiques and brainstorming sessions and can clearly communicate and justify your design decisions to developers, product managers, and other stakeholders.
  • Designing the end-to-end UX of the Flights & Train booking platform.
  • Turning complex booking logic into workflows and features that feel simple.
  • Creating user flows, wireframes, and prototypes in Figma, validating them quickly, and iterating based on feedback.
  • Building what you design: developing front-end interfaces in React, while balancing technical constraints with user experience.
  • Prototyping and experimenting with AI tools or directly in code when that is the fastest way to validate an idea and create value.
  • Running lightweight UX research: talking to users, quick usability checks, and analysing user behaviour with tools like Amplitude and Chameleon.
  • Collaborating closely with the full-stack developers on API contracts, data states, loading and error behaviour.
  • Helping refine user stories from the UX perspective, ensuring what the team builds creates the desired outcomes and user benefits

QUALIFICATIONS & REQUIREMENTS: 

  • 3+ years of professional experience building front-end applications in React (or equivalent).
  • A portfolio demonstrating UX thinking: flows you optimised, usability you increased, improvements that are not just visual design.
  • Fluency in Figma for flows, wireframing, screen design and prototyping.
  • Solid understanding of UX fundamentals, including information architecture, interaction design, handling edge cases, and attention to detail.
  • Strong communication skills in English; able to defend UX decisions.
  • Experience with travel industry, aviation, logistics, or other reservation systems.
  • Experience building or maintaining a design system or component library.
  • Skilled use of AI-assisted design and development workflows.

Work Setup: Full onsite on 1st month (training), Hybrid eventually (3x onsite per week)

 Work Schedule: Mid-shift (11am - 8pm or 10am - 7pm)

Locations: BGC

Location: BGC, Taguig
Job type: Full-Time
Emp type: Full-time
Job published: 2026-08-05
Job ID: 52790

The position is responsible for developing and managing workforce strategies that ensure optimal staffing levels to support operational demand and business requirements. It oversees workforce forecasting, scheduling, capacity planning, real-time workforce management, and workforce analytics to maximize productivity, service levels, and operational efficiency. The role collaborates closely with Operations, People & Culture, Learning & Development, and other stakeholders to align workforce plans with organizational objectives while supporting business continuity and sustainable growth.

KEY RESPONSIBILITIES 

You will:

  • Develop short-, medium-, and long-term workforce forecasts based on operational demand, business growth plans, and customer requirements.
  • Analyze historical workload, staffing trends, productivity, occupancy, and operational metrics to improve forecasting accuracy.
  • Create and maintain workforce capacity plans to ensure adequate staffing levels and operational readiness.
  • Determine staffing requirements and recommend hiring plans based on forecasted demand and workforce utilization.
  • Partner with recruitment teams to ensure workforce requirements are met through timely hiring and onboarding.
  • Develop and manage workforce schedules that ensure optimal staffing coverage while maintaining operational efficiency.
  • Prepare weekly, bi-weekly, and monthly schedules based on workforce plans, forecasts, and business requirements.
  • Manage shift assignments, rotations, rest days, leave schedules, and workforce allocation while ensuring compliance with labor laws and company policies.
  • Coordinate schedule adjustments and staffing requirements with operational leaders.
  • Monitor schedule effectiveness and recommend improvements to maximize workforce utilization.
  • Monitor staffing levels, attendance, schedule adherence, and workforce availability in real time.
  • Execute workforce adjustments, including overtime recommendations, schedule modifications, staffing reallocations, and contingency coverage.
  • Identify workforce risks and operational gaps and provide timely recommendations to management.
  • Maintain accurate workforce dashboards, attendance records, and operational reports.
  • Prepare workforce reports, analytics, and insights to support management decision-making.
  • Analyze workforce data and staffing trends to identify opportunities for process improvement and operational optimization.
  • Develop workforce action plans that improve resource allocation, productivity, and service quality.
  • Coordinate with Operations, HR, and Learning & Development teams to ensure workforce plans align with staffing, training, and business needs.
  • Support business continuity planning through workforce contingency strategies.
  • Evaluate workforce processes and recommend automation, optimization, and continuous improvement initiatives.
  • Conduct workforce simulations and scenario planning to support growth, operational readiness, and strategic planning.
  • Develop and maintain workforce management standards, scheduling guidelines, and planning procedures.

 QUALIFICATIONS & REQUIREMENTS: 

  • You must have a bachelor’s degree in Business Administration, Operations Management, or a related field.
  • You must have at least 5 years of experience in Workforce Management within a BPO, contact center, or similar operational environment.
  • You must have strong experience in workforce forecasting, scheduling, capacity planning, and real-time workforce management.
  • You must have strong knowledge of workforce planning principles, forecasting methodologies, scheduling strategies, and workforce analytics.
  • You must have advanced proficiency in Microsoft Excel.
  • You must have experience with workforce management platforms and reporting tools; familiarity with Power BI, Verint, NICE IEX, Aspect, Genesys WFM, or similar systems is highly preferred.
  • You must have experience supporting large-scale operations, preferably 200+ employees or multi-site environments.
  • You must have strong quantitative, analytical, and problem-solving skills.
  • You must have good communication and stakeholder management abilities.
  • You must have strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
  • You must demonstrate initiative, accountability, and a continuous improvement mindset.
  • You must be capable of following and executing workforce processes with a high degree of accuracy.
  • You must be willing to work onsite and on rotating shift schedules based on business requirements.

Work Schedule: Flexible & Rotational

Work Setup: Onsite, Muntinlupa City 

Location: Alabang, Muntinlupa City
Job type: Full-Time
Emp type: Full-time
Job published: 2026-07-31
Job ID: 52757

The position is responsible for providing financial reporting, budgeting, forecasting, and business analysis to support strategic decision-making and organizational performance. It oversees management reporting, financial planning, cost analysis, and compliance activities while partnering with business leaders to improve profitability, strengthen financial controls, and drive operational efficiency. The role ensures the accuracy and integrity of financial information and provides actionable insights that support business growth and long-term objectives.

KEY RESPONSIBILITIES 

You will:

  • Prepare monthly, quarterly, and annual management reports, including financial performance reviews and variance analyses.
  • Develop, maintain, and monitor budgets, forecasts, and financial models.
  • Analyze revenue, expenses, profitability, and cost drivers to support business decision-making.
  • Provide financial insights and recommendations to improve operational performance and profitability.
  • Prepare financial projections, forecasts, and scenario analyses for strategic initiatives.
  • Monitor financial and operational KPIs and provide actionable recommendations to management.
  • Prepare accurate and timely financial statements in compliance with applicable accounting standards.
  • Oversee day-to-day finance operations, including accounts payable, accounts receivable, cash receipts, and general ledger activities.
  • Review and reconcile general ledger accounts to ensure accuracy and completeness of financial records.
  • Lead month-end and year-end closing activities.
  • Ensure proper recording, classification, and documentation of financial transactions.
  • Maintain financial schedules, accounting records, and supporting documentation.
  • Support the implementation and continuous improvement of accounting processes, financial controls, and finance operations.
  • Partner with department heads to support budgeting, cost management, and financial planning initiatives.
  • Monitor departmental spending against approved budgets and recommend corrective actions where necessary.
  • Conduct profitability and cost analyses to identify efficiency and cost-saving opportunities.
  • Support business cases, investment evaluations, and strategic projects through financial analysis.
  • Provide financial guidance and recommendations to support organizational growth and business objectives.
  • Ensure compliance with Philippine Financial Reporting Standards (PFRS), tax regulations, and company policies.
  • Prepare tax schedules and support statutory filings and government reporting requirements.
  • Coordinate internal and external audits and ensure the availability of complete supporting documentation.
  • Monitor changes in accounting standards and regulatory requirements and recommend process enhancements.
  • Strengthen internal controls to safeguard company assets and maintain financial integrity.

 QUALIFICATIONS & REQUIREMENTS: 

  • You must have a bachelor’s degree in Accountancy, Finance, or a related field. A Certified Public Accountant (CPA) is highly preferred.
  • You must have at least 5–8 years of progressive experience in accounting and finance.
  • You must have experience in management reporting, budgeting, forecasting, and financial analysis.
  • You must have strong knowledge of Philippine Financial Reporting Standards (PFRS), taxation, and statutory reporting requirements.
  • You must have demonstrated experience in Financial Planning and Analysis (FP&A) and management reporting.
  • You must be highly proficient in Microsoft Excel. Experience with ERP systems, accounting software, and Power BI (preferred).
  • You must have strong analytical, financial modeling, and problem-solving skills.
  • You must have excellent attention to detail and the ability to interpret and communicate financial information effectively.
  • You must have strong organizational, planning, and stakeholder management skills.
  • You must be capable of working independently, managing multiple priorities, and meeting deadlines in a dynamic environment.
  • You must demonstrate integrity, accountability, and a continuous improvement mindset.

Work Schedule: Regular day shift

Work Setup: Onsite, Muntinlupa City 

Location: Alabang, Muntinlupa City
Job type: Full-Time
Emp type: Full-time
Job published: 2026-07-31
Job ID: 52756

KEY RESPONSIBILITIES

You will:

  • Own a portfolio of mid-market and select enterprise customers across the APAC region and Philippines, serving as the primary post-sales point of contact.
  • Manage the full customer lifecycle, including onboarding, product adoption, customer success planning, renewals, and expansion opportunities.
  • Lead customer onboarding in collaboration with Solutions Engineers, conducting discovery sessions, adoption planning, implementation guidance, and regular business reviews.
  • Drive customer retention, renewal, and expansion by identifying adoption gaps, increasing product usage, and uncovering opportunities for deeper integration.
  • Build trusted advisor relationships with customer stakeholders, providing strategic recommendations and ensuring customers realize measurable business value from the company's solutions.
  • Own renewal and expansion revenue for assigned mid-market accounts while partnering with Account Executives on enterprise renewals and growth opportunities.
  • Conduct regular business and value reviews, presenting product usage insights, best practices, and strategic recommendations to senior customer stakeholders.
  • Collaborate closely with Sales, Solutions Engineering, Product, Marketing, and Leadership teams to advocate for customer needs and improve the overall customer experience.
  • Capture customer feedback and communicate product enhancement opportunities to internal teams to help influence product roadmap and service improvements.
  • Support reseller and channel partners in managing their customers by providing product expertise and acting as an escalation point when needed.
  • Develop and improve Customer Success playbooks, documentation, and operational processes that enable the team to scale effectively.
  • Represent the company during customer meetings, onsite visits, and industry events across the Philippines and APAC region as required.
  • Partner with Sales and Marketing teams to generate customer referrals, testimonials, and case studies that support business growth.

 

SKILLS AND QUALIFICATIONS

  • Has 3–5 years of experience in Customer Success, Account Management, Customer Experience, or another customer-facing role with a proven track record of driving customer retention, renewals, and account growth.
  • Experience managing the complete customer lifecycle, including onboarding, adoption, customer engagement, renewals, and expansion.
  • Experience supporting mid-market and enterprise customers, preferably across the APAC region.
  • Background in the Call Center/BPO, Contact Center, CCaaS, Telephony, Unified Communications, or Customer Experience (CX) industry is highly preferred.
  • Experience working with SaaS products and subscription-based business models.
  • Strong commercial mindset with experience owning or contributing to renewal and expansion revenue targets.
  • Excellent stakeholder management skills with the ability to build relationships with senior executives and technical teams.
  • Strong communication, presentation, and relationship management skills.
  • Comfortable collaborating cross-functionally with Sales, Solutions Engineering, Product, Marketing, and Leadership teams.
  • Ideally possesses technical aptitude with an understanding of software deployments, APIs, SDKs, or enterprise software integrations.
  • Highly organized, proactive, self-driven, and capable of managing multiple customer accounts simultaneously.
  • Experience working in a startup or fast-paced, high-growth environment is highly preferred.

Work Set Up: Remote; Open to field work (client visits and events)

Work Schedule: Day shift, but must be open to working a mid shift.

Location: Metro Manila
Job type: Full-Time
Emp type: Full-time
Job published: 2026-07-25
Job ID: 52636

The position is responsible for remotely operating robotic systems to support advanced technology operations from on‑site facilities. It ensures accurate, efficient, and safe execution of tasks using specialized control systems, while maintaining high levels of situational awareness, precision, and responsiveness in a fast‑paced, technology‑driven environment. The role also supports system reliability through monitoring, troubleshooting, maintenance checks, and adherence to operational standards and security protocols.

KEY RESPONSIBILITIES 

  • Operate remote‑controlled robotic systems with accuracy and efficiency to ensure smooth performance.
  • Utilize virtual reality platforms, specialized software interfaces, and control devices to navigate and manage operations.
  • Maintain situational awareness during live system operations to support safe and effective execution.
  • Adapt quickly to new technologies, platforms, and system upgrades.
  • Follow standard operating procedures and operational guidelines to ensure safety and consistency.
  • Perform initial troubleshooting of system issues and escalate concerns to the appropriate teams.
  • Collaborate with technical and operations teams to improve workflows and system performance.
  • Ensure adherence to security protocols and compliance standards to protect systems and data integrity.
  • Conduct routine inspections, preventive maintenance checks, and functional testing during downtime.
  • Document operational activities, system performance, and incidents for reporting and tracking purposes.
  • Participate in training sessions and support knowledge sharing within the team.
  • Follow workplace safety standards to maintain a secure and compliant working environment.

 QUALIFICATIONS & REQUIREMENTS: 

  • You must be at least a Senior High School graduate. Having completed at least 2 years in college or being a fresh graduate of any 4- or 5-year course is an advantage.
  • You must have gaming experience, particularly in FPS, simulation, strategy, or racing environments. Familiarity with cybersecurity practices related to remote systems (an advantage).
  • You must be comfortable working with advanced technologies such as VR systems, controllers, and remote operation tools.
  • You must have excellent hand‑eye coordination, reflexes, and rapid decision‑making skills.
  • You must have strong problem‑solving abilities to address real‑time operational challenges.
  • You must have close attention to detail and the ability to maintain accuracy in repetitive tasks.
  • You must have basic English communication skills sufficient to understand instructions and documentation.
  • You must be disciplined, focused, and able to work effectively in a structured, technology‑driven environment.

 Work Schedule: Shifting

Work Setup: Onsite – Alabang, Muntinlupa City 

Location: Alabang, Muntinlupa City
Job type: Full-Time
Emp type: Full-time
Job published: 2026-07-22
Job ID: 51912

The position is responsible for overseeing day-to-day operational activities during assigned shifts to ensure seamless service delivery, workforce productivity, and compliance with established procedures. It serves as the primary operational point of contact during the shift, providing real-time support, issue resolution, workforce coordination, and performance monitoring. The role works closely with operations leadership, partner stakeholders, and support teams to maintain operational continuity, drive team performance, and ensure alignment with organizational standards and objectives.

KEY RESPONSIBILITIES 

  • Oversee daily operations during assigned shifts to ensure efficient and uninterrupted service delivery.
  • Monitor workforce attendance, schedule adherence, break compliance, and shift readiness to maintain adequate staffing levels.
  • Ensure team members comply with established SOPs, operational processes, quality standards, and security requirements.
  • Identify, document, and escalate operational issues, equipment concerns, and workflow disruptions while initiating immediate corrective actions when appropriate.
  • Provide timely operational updates to management regarding performance, incidents, and critical developments during the shift.
  • Support business continuity efforts by assisting with operational adjustments during staffing shortages, system issues, or other disruptions.
  • Monitor the availability and condition of operational equipment, tools, and workstations, and coordinate maintenance or technical support requirements.
  • Manage user access and authorization to operational systems while ensuring compliance with access control and security protocols.
  • Coordinate with HR and relevant stakeholders regarding attendance concerns, employee welfare, workplace issues, and other people-related matters.
  • Serve as the primary operational liaison between internal teams, partner representatives, and leadership during assigned shifts.
  • Communicate operational updates, process changes, and directives to ensure alignment across the team.
  • Provide floor support, coaching, and guidance to employees to maintain productivity and adherence to operational standards.
  • Monitor individual and team performance and provide timely feedback to address performance gaps.
  • Support onboarding, training reinforcement, and knowledge transfer activities for team members.
  • Conduct shift huddles, briefings, and alignment meetings to communicate priorities, updates, and expectations.
  • Prepare and submit operational reports covering attendance, productivity, incidents, performance trends, and shift observations.
  • Maintain accurate documentation of coaching sessions, escalations, operational concerns, and corrective actions.
  • Support continuous improvement initiatives by identifying opportunities to enhance productivity, quality, and operational efficiency.

 QUALIFICATIONS & REQUIREMENTS: 

  • You must have at least 3–4 years of relevant experience in operations, team supervision, workforce coordination, or a similar role. Exposure to tele-operations, remote operations, VR systems, gaming technologies, data annotation, or technology-enabled operational environments is an advantage.
  • You must have experience leading teams or coordinating day-to-day shift operations.
  • You must have experience monitoring productivity, attendance, quality, and operational performance metrics.
  • You must have strong problem-solving and decision-making skills within a fast-paced operational environment.
  • You must have excellent verbal and written communication skills in English.
  • You must have strong organizational skills and attention to detail.
  • You must have the ability to manage multiple priorities while maintaining operational accuracy and efficiency.
  • You must demonstrate initiative, accountability, and a proactive approach to issue resolution.
  • You must be willing to work onsite and support shifting or flexible schedules based on operational requirements.

Work Schedule: Shifting

Work Setup: Onsite, Muntinlupa City 

Location: Alabang, Muntinlupa City
Job type: Full-Time
Emp type: Full-time
Job published: 2026-07-22
Job ID: 52159

KEY RESPONSIBILITIES 
You will: 

  • Perform daily and weekly analysis of booking losses, pricing discrepancies, and additional operational costs.
  • Review and validate daily supplier additional costs, including waiting time, parking, tolls, stopovers, meet & greet charges, route deviations, and other special requests. Verify the accuracy of these charges, challenge discrepancies where necessary, and ensure all additional costs are commercially justified and correctly processed.
  • Maintain, validate, and optimize supplier pricing within our pricing systems.
  • Investigate pricing issues and implement corrective actions to improve margins and pricing accuracy.
  • Collaborate closely with Network, Operations, Finance, Product, and Engineering teams to resolve pricing-related issues.
  • Ensure pricing data is accurate, complete, and maintained according to internal standards.
  • Responsible for supporting and improving our global pricing and profitability

QUALIFICATIONS & REQUIREMENTS: 

  • Pricing analysis and the travel industry.
  • Has 1–3 years of experience in Revenue Management, Pricing, Data Analysis, Finance, Supply Chain, or a similar analytical role.
  • A strong analytical thinker with excellent problem-solving skills.
  • Proactive, detail-oriented, and eager to learn.
  • Fluent in English; knowledge of additional languages is a bonus.
  • Interested in data-driven decision-making and supplier management.

Work Setup: Full onsite on 1st month (training), Hybrid eventually (3x onsite per week)

 Work Schedule: Mid-shift (11am - 8pm or 10am - 7pm)

Locations: BGC

Location: BGC, Taguig
Job type: Full-Time
Emp type: Full-time
Job published: 2026-07-15
Job ID: 52424