Job Description

The position is responsible for leading the design, development, and execution of a structured and scalable learning and development strategy that supports workforce capability, operational excellence, and long‑term organizational growth. It translates existing operational processes into clear, structured, and actionable training programs that enable effective onboarding and continuous skill development, particularly in highly technical and process‑driven environments. The role champions a culture of continuous learning, ensures training initiatives deliver measurable performance improvements, and collaborates closely with operational and people leaders to align learning programs with business objectives.

KEY RESPONSIBILITIES 

• Design and implement a comprehensive Learning & Development framework aligned with business goals, operational scalability, and workforce capability requirements.
• Establish competency frameworks, skill progression pathways, and structured learning roadmaps across operational and leadership roles.
• Translate existing SOPs, workflows, and technical processes into clear, modular training programs, playbooks, and learning materials.
• Lead training needs assessments and skill gap analyses across roles and performance levels to identify and prioritize development interventions.
• Develop targeted, role‑specific training programs that address identified gaps and support progression from foundational to advanced capabilities.
• Oversee capability‑building initiatives across operational teams, including technical training, process execution, and performance improvement programs.
• Partner with operations leaders and subject matter experts to ensure training content is accurate, relevant, and aligned with real‑world workflows.
• Track and evaluate the effectiveness of learning programs using performance metrics, assessments, feedback, and operational OKRs.
• Develop and maintain learning dashboards and reports that provide visibility into training outcomes, skill development, and performance impact.
• Oversee instructional design standards, including modular learning, microlearning, blended learning, and scalable onboarding solutions.
• Ensure all training materials are standardized, version‑controlled, audit‑ready, and continuously updated as processes evolve.
• Oversee training delivery to ensure consistency, quality, and alignment with operational standards.
• Establish coaching frameworks and lead selected training sessions, workshops, or simulation activities as required.
• Use performance data and stakeholder feedback to continuously refine learning strategies and improve outcomes.
• Collaborate closely with People & Culture, Operations, Site Leads, and external partners to align learning initiatives with workforce and business needs.
• Lead, manage, and develop learning team members and subject matter experts through coaching and a train‑the‑trainer approach.
• Support leadership pipeline development and prepare high‑potential employees for expanded responsibilities.

QUALIFICATIONS & REQUIREMENTS: 

• You must have at least 10 years of experience in Learning & Development, Training, or Talent Enablement.
• You must have at least 5 years of experience leading technical or operations‑focused training in high‑growth or tech‑driven environments.
• You must have proven experience designing and building learning programs from the ground up, including curriculum design and instructional frameworks.
• You must have hands‑on experience facilitating instructor‑led training in in‑person and hybrid environments.
• You must have a strong understanding of adult learning principles, competency measurement, and performance‑based development.
• You must have a data‑driven approach to learning strategy, using metrics, feedback, and performance data to guide decisions.
• You must have proficiency with learning platforms, e‑learning tools, multimedia training systems, and presentation software.
• You must have excellent communication, facilitation, and stakeholder management skills.
• You must be capable of collaborating across operations, HR, and leadership teams to align learning initiatives with business objectives.
• You must have experience developing leadership, coaching, and upskilling programs that support long‑term workforce growth.

Work Schedule: Regular Day Shift

Work Setup: Onsite – Alabang, Muntinlupa