Job Description

KEY RESPONSIBILITIES 
You will: 

• Act as the first point of contact for suppliers, handling incoming queries via central  channels (e.g., Zendesk).
• Manage and resolve payment, invoice, pricing, and general operational inquiries.
• Triage requests efficiently, resolving directly or escalating to Finance or Supplier  Management when needed.
• Execute transactional tasks, including payment follow-ups, invoice checks, data updates,  and system maintenance.
• Maintain accurate records and ensure all interactions are properly logged and tracked.
• Take operational ownership of Tier 3 (long-tail) suppliers, handling routine  communication and issue resolution.
• Identify recurring issues and contribute to process improvements and standardization.
• Collaborate with internal teams (Supplier Management, Finance, Operations) to ensure smooth workflows and clear ownership.

QUALIFICATIONS & REQUIREMENTS: 

• Bachelor’s degree in Business Administration, Operations, or related field.
• 2–5 years of experience in operations, support, or administrative roles (preferably in a fast-paced or international environment).
• Strong organizational skills and attention to detail.
• Experience handling high-volume requests or ticketing systems (e.g., Zendesk) is a plus.
• Basic understanding of financial processes (invoicing, payments) preferred.
• Excellent communication skills in English (written and verbal).
• Ability to prioritize, multitask, and work efficiently under pressure.

 Work Schedule: Midshift (11m-8pm)

Work Setup: M-F Full-Onsite (tentative for hybrid setup)

Locations: BGC