Job Description

The JIRA Developer manages and maintains IT service management solutions to ensure efficient IT services and smooth business operations.

KEY RESPONSIBILITIES

You will:

• Develop and Maintain Solutions: Design, implement, and maintain IT service management solutions, such as Remedy or ServiceNow to meet business needs and ensure seamless IT operations.
• Understand Business Functions: Analyze and comprehend the business functions of IT service management applications to provide effective solutions and support.
• Manage IT Services: Utilize IT service management solutions to efficiently manage IT services, ensuring minimal disruptions to business operations.
• Apply Technical Expertise: Leverage technical expertise to troubleshoot and resolve issues related to IT service management solutions, ensuring prompt resolution and minimal downtime.

QUALIFICATIONS:

• Bachelor’s degree in relevant field.
• 2-4 years’ proven experience in JIRA application/development
• Good knowledge of Groovy scripting.
• Exposure to managing and maintaining IT service management solutions, such as Remedy or ServiceNow including understanding their business functions.

Work Schedule: Shifting Schedule

Work Set-up: Daily for the first 3 months; transition to 3x onsite after

Location: Quezon City