Job Description

KEY RESPONSIBILITIES

You will:

• Partner with the sales team as a trusted technical advisor to engage with customers, demonstrate the products and articulate the value proposition.
• Understand the customer’s IT infrastructure and technical environment to ensure the right fit for the service or product.
• Scope, lead and execute customer pilots and proof of concepts.
• Work closely with customers' technical teams to provide technical support, troubleshooting issues, providing guidance on product configuration and integration and resolving challenges that arise during deployment and operation.
• Develop architectural designs, diagrams, and technical documentation to help articulate solutions to customers and keep our help centre up to date.
• Collaborate closely with the product and engineering teams to drive the product roadmap based on customer feedback

SKILLS AND QUALIFICATIONS

• Bachelor's degree in Information Technology, Computer Science, Engineering, Information Systems, Data Analytics, Business Technology, or a related discipline.
• 3-5 years experience in technical consulting, solution engineering, product management or pre-sales roles, preferably in the SaaS or PaaS markets.
• Strong understanding of SaaS, PaaS, cloud computing, and enterprise technology environments.
• Experience working with Contact Center technologies, Customer Experience (CX) platforms, Contact Center as a Service (CCaaS), Unified Communications as a Service (UCaaS), or related customer engagement solutions.
• Proven experience selling, supporting, or delivering technology solutions to Business Process Outsourcing (BPO) organizations.
• Experience integrating enterprise applications through APIs and working with modern software architectures and cloud-based solutions.
• Proficiency in one or more programming languages such as Python, Go, JavaScript, or similar technologies.
• Proven ability to build strong relationships with customers, sales teams, technical stakeholders, and executive decision-makers.
• Strong analytical, problem-solving, and troubleshooting capabilities within customer-facing environments.

Work Set Up: Remote; Open to field work

Work Schedule: Mid shift