Job Description

KEY RESPONSIBILITIES

You will:

• Ensure accurate, efficient completion of tasks as per procedure, maintains production quality, and aligns with the ramp-up plan.
• Provide troubleshooting support to team members and logs issues for continuous improvement.
• Develop and delivers structured training using the Job Instruction method. This includes creating training plans, conducting process knowledge tests, and providing timely feedback on trainee performance, with suggestions for improvement.
• Identify root causes of recurring issues, suggests countermeasures, and updates task procedures according to client feedback and operational needs
• Ensure consistent documentation and communication of procedural changes.
• Conduct audits aligned with training and qualification plans, adjusting them based on performance trends and error categories.
• Provide detailed performance reports to both trainees and supervisors, ensuring quality standards are met.
• Observe and documents key points of new tasks, systems, and procedures.
• Prepare comprehensive reference materials and training manuals.
• Ask clear questions to validate procedural accuracy, ensuring timely communication with the team to avoid process-related escalations.

QUALIFICATIONS & REQUIREMENTS:

• 1 year experience or above
• Experience in taking calls, chats or emails
• Claims processing exposure
• Good communication skills

Work Schedule: day-shift
Work Setup: Work-on site