Job Description

KEY RESPONSIBILITIES

You will:

• Operate the client system and process elementary insurance tasks and activities for clients with minimal supervision.
• Follow established procedures and meet quality, quantity, and timeliness standard.
• Follow company's Information Security policies/guidelines, as well as the client’s security requirements, policies, and practices that are provided to company and information security requirements.
• Report processing problems and take the initiative to find solutions.
• Communicate with the client using clear, polite and well-organized English emails.
• Respond promptly to client requests and report to the supervisor in a timely manner if any issues are found.
• Conduct assigned auditing.
• Track data via Case Tracker.
• Assist in effectively training others

QUALIFICATIONS & REQUIREMENTS:

• Entry level to 1 year experience or above
• Experience in taking calls, chats or emails
• Claims processing exposure
• Good communication skills

Work Schedule: day-shift
Work Setup: Work-on site