Job title: Payroll Processor
Job type: Full-Time
Emp type: Full-time
Functional Expertise: Finance & Accounting
Skills: Payroll processing
Job published: 2025-09-02
Job ID: 46642

Job Description

The Payroll Supervisor is responsible for end-to-end Payroll processing administration for US employees. The role is responsible for leading other Payroll processors and reviewing, analyzing and processing all payroll information for a designated group. The position requires comprehensive knowledge of basic payroll principles and US Federal/state/local tax regulations. This position requires excellent communications skills, including the proper use of payroll terminology, professionalism, and ability to preserve confidentiality.  

 

Key Responsibilities:

You will:

 

  • Maintain a high degree of confidentiality with respect to payroll related information  
  • Collaborate with other departments as required for process improvements   
  • Resolve complex customer service issues and problems utilizing expertise in payroll policies and laws   
  • Respond to questions from employees and resolves discrepancies   
  • Utilize advanced level of payroll knowledge and experience, creativity, foresight and mature judgment in anticipating and solving problems   
  • Assist employees in the understanding of payroll procedures, payroll activity ensuring timeliness and accuracy   
  • Assist with the training and development of the payroll processors   
  • Provides one-on-one support on daily basis    
  • Independently solves payroll issues, making routine decisions and enlisting the involvement of the leadership with complex issues  
  • Prepare ad hoc reports, as required 
  • Assist with phone inquiries on a daily basis from employees.   Questions including but not limited to the following:  pay range, paycheck descriptions, calculation of pay, which may involve research  
  • Review Online Checks issued for accuracy and errors and remediate, as required  
  • Require comprehensive understanding of Payroll principles and all US federal, state, and local wage and tax regulations regarding payroll    
  • Ensures compliance of Payroll team with US Federal, State and Local payroll regulations.  
  • Effective use of Payroll systems and firm standard technology including Windows, Excel, Word, Email, Intranet, Case Management tools/tracker, Call Center tools, Access database, and other related applications  
  • Deliver exceptional customer experience, resulting in high employee satisfaction   
  • Work effectively as a team with others within the GCC, and other BSMH personnel and external parties  
  • Gather and report quality indicators generated by department activity   
  • Support organization strategies to meet core measure goals  
  • Ability to work flexible work hours to ensure deadlines are met.

Qualifications:

  • Bachelor's degree in business administration, Finance or healthcare  
  • 5+ years in a payroll processing role
  • 4+ years’ experience processing large volume, multi-state payroll  
  • Experience working in shared service environment
  • Strong knowledge of US Federal and state regulations and requirements, as well as US FLSA and taxable wages
  • Workday payroll processing experience
  • UKG Time and Attendance systems
  • Compass Service Management (ServiceNow)
  • HRTS / payroll systems
  • Demonstrate good judgment and experience in applying Payroll core concepts and guidelines  
  • Understand the importance of effectively prioritizing assignments to meet scheduled deadlines in accordance with department guidance   
  • Follow through on commitments and possess ownership   
  • Effectively communicate with an emphasis to use proper Payroll terminology, while demonstrating professionalism, confidentiality, and diplomacy  
  • Strong knowledge of US Federal and state regulations and requirements, as well as US FLSA and taxable wages  
  • High-level knowledge of Payroll and Time and attendance systems   
  • Strong problem-solving and analytical thinking skills  
  • Interacts effectively and efficiently with management and staff to ensure issues are resolved in a timely manner   
  • Excellent process and query management skills  
  • Previous direct leadership experience  
  • Advanced skills in Microsoft Office, specifically pivot tables, filtering, sorting, formulas and V-lookup tables in Excel  

Work Schedule: Hybrid set up