Job title: Senior Relationship Manager
Job type: Full-Time
Emp type: Full-time
Functional Expertise: Sales & Marketing
Skills: account management team management
Location: Taguig City
Job published: 2026-01-12
Job ID: 48655

Job Description

The Senior Relationship Manager leads a team responsible for building and sustaining strong partnerships with the Company’s shippers. This role provides strategic direction to ensure consistent delivery of high‑quality service and an exceptional shipper experience. The Senior Relationship Manager sets performance objectives, coaches the team, and tracks results to ensure alignment with and achievement of the Company’s business goals.

KEY RESPONSIBILITIES 

Team Leadership and Management

  • Lead, train, and develop the Relationship Management team to achieve high performance.
  • Set clear performance expectations, provide ongoing coaching and mentorship, and drive continuous improvement through regular performance reviews.

Relationship Building and Management

  • Build and sustain strong, long-term relationships with shipper accounts.
  • Proactively identify shipper needs, address concerns, and resolve issues efficiently.
  • Partner with internal teams to ensure timely and effective resolution of shipper requests.

Strategic Planning and Execution

  • Develop and execute strategies to improve shipper satisfaction, retention, and loyalty.
  • Identify opportunities to enhance the overall shipper experience using data-driven insights.
  • Translate identified gaps into actionable improvement plans and initiatives.

Performance Measurement and Reporting

  • Define and manage KPIs to measure individual and team performance.
  • Monitor, analyze, and report performance trends, identifying areas for improvement and corrective action.

Shipper Service Excellence

  • Ensure consistent delivery of exceptional service across all shipper touchpoints.
  • Establish service standards and promote a strong shipper-centric culture within the team.

Cross-Functional Collaboration

  • Collaborate with Operations, Sales, Marketing, and other internal stakeholders to deliver a seamless shipper experience.
  • Represent the shipper voice in cross-functional initiatives and decision-making.

QUALIFICATIONS & REQUIREMENTS: 

  • You must have a bachelor’s degree in Business, Logistics, Supply Chain, or a related field.
  • You must have at least five (5) years of experience in relationship management, account management, or customer success, preferably in logistics or service-driven industries.
  • You must have proven experience leading and developing high-performing teams.
  • You must have strong customer relationship management and issue-escalation skills, with experience handling key or enterprise accounts.
  • You must be a strategic, data-driven professional with experience defining, tracking, and managing performance KPIs.
  • You must have the ability to translate customer insights into actionable improvement initiatives.
  • You must be an effective cross-functional collaborator, working closely with Operations, Sales, and other internal teams.
  • You must have strong communication, presentation, and stakeholder management skills.
  • You must be customer-centric, results-oriented, and capable of thriving in a fast-paced environment.

Work Schedule: Regular Day shift (8am – 5pm) 

Work Setup: Onsite – Taguig City