Job Description
Key Responsibilities:
- Collaborate closely with the VP, Managed Cyber Operations to ensure service performance and client satisfaction levels are met, both internally and externally
- Act as a principal liaison between the Manila team and global leaders in all matters relating to performance of managed services teams in Manila.
- Cultivate a culture of effective communication and collaboration to ensure seamless alignment with global strategic initiatives.
- Apply oversight and continued focus around ensuring the high performance of in-life delivery of all Managed Services functions in Manila.
- Maintain high standards of quality, responsiveness, and communication throughout the Manila Managed Services teams, directly interacting with end clients where appropriate.
- Institute a culture of quality assurance to uphold and exceed industry standards in service delivery.
- Maintain a cohesive and strategic approach to achieve organizational objectives.
- Track and report on key performance indicators (KPIs) that demonstrate the business health of our cyber defence services, focusing on quality of service, accuracy of output, and customer satisfaction.
- Drive continuous improvement initiatives to exceed performance benchmarks and customer expectations.
- Stay informed about the latest trends, threats, and developments in cybersecurity and MSSP operations.
Qualification:
- Strong planning and organizational skills, with the ability to manage multiple priorities.
- Effective communication skills, able to convey complex information clearly to different audiences.
- Effective stakeholder management and relationship building capabilities.
- Problem-solving and analytical thinking, with sound judgement and decision-making.
- Ability to work autonomously while collaborating effectively across teams.
- High attention to detail and commitment to quality and accuracy.
- Adaptability and resilience in a fast paced, changing environment.
- Proactive approach to identifying risks, issues, and improvement opportunities.
- Any other reasonable duties as required by management from time to time.
Location: BGC Taguig City
Shift: UK/Mid Shift