KEY RESPONSIBILITIES

You will:

• Operate various client systems and perform complex tasks and activities without supervision.
• Follow company’s Information Security policies/guidelines, as well as the client’s security requirements, policies, and practices that are provided to company and information security requirements.
• Analyze operation problems, notify related parties and propose solutions.
• Develop procedures and ensure the implementation meets compliance requirements.
• Set up the task structure and new task information.
• Assist with output conversion.
• Communicate with the client via email.
• Identify client needs and propose solutions.
• Assist with client management.
• Facilitate part of the con-call.
• Build a relationship with the client.
• Set up the audit plan, create the audit summary, identify the performance gap and propose solutions.
• Perform timely trouble-shooting.
• Ensure the unit/team meets the compliance requirements.
• Set up a training plan, manage the training process and deliver the training.
• Coach the Junior Trainer on the training.
• Analyze the data, and generate and present the report.
• Assist with new client on boarding.
• Independently on-board new tasks.

QUALIFICATIONS & REQUIREMENTS:

• 2 years experience or above
• Experience in taking calls, chats or emails
• Claims processing exposure
• Good communication skills

Work Schedule: day-shift
Work Setup: Work-on site

KEY RESPONSIBILITIES

You will:

• Ensure accurate, efficient completion of tasks as per procedure, maintains production quality, and aligns with the ramp-up plan.
• Provide troubleshooting support to team members and logs issues for continuous improvement.
• Develop and delivers structured training using the Job Instruction method. This includes creating training plans, conducting process knowledge tests, and providing timely feedback on trainee performance, with suggestions for improvement.
• Identify root causes of recurring issues, suggests countermeasures, and updates task procedures according to client feedback and operational needs
• Ensure consistent documentation and communication of procedural changes.
• Conduct audits aligned with training and qualification plans, adjusting them based on performance trends and error categories.
• Provide detailed performance reports to both trainees and supervisors, ensuring quality standards are met.
• Observe and documents key points of new tasks, systems, and procedures.
• Prepare comprehensive reference materials and training manuals.
• Ask clear questions to validate procedural accuracy, ensuring timely communication with the team to avoid process-related escalations.

QUALIFICATIONS & REQUIREMENTS:

• 1 year experience or above
• Experience in taking calls, chats or emails
• Claims processing exposure
• Good communication skills

Work Schedule: day-shift
Work Setup: Work-on site

KEY RESPONSIBILITIES

You will:

• Operate the client system and process elementary insurance tasks and activities for clients with minimal supervision.
• Follow established procedures and meet quality, quantity, and timeliness standard.
• Follow company's Information Security policies/guidelines, as well as the client’s security requirements, policies, and practices that are provided to company and information security requirements.
• Report processing problems and take the initiative to find solutions.
• Communicate with the client using clear, polite and well-organized English emails.
• Respond promptly to client requests and report to the supervisor in a timely manner if any issues are found.
• Conduct assigned auditing.
• Track data via Case Tracker.
• Assist in effectively training others

QUALIFICATIONS & REQUIREMENTS:

• Entry level to 1 year experience or above
• Experience in taking calls, chats or emails
• Claims processing exposure
• Good communication skills

Work Schedule: day-shift
Work Setup: Work-on site