Job Description

The Technical Sales Support Engineer provides expert assistance to customers, sales teams, and customer service representatives. Responsibilities include understanding customer applications, recommending suitable products/services, identifying and delivering training, ensuring smooth operations, and maintaining reports.

KEY RESPONSIBILITIES 
You will: 

• Serve as the primary technical contact, addressing customer and internal inquiries.
• Collaborate with Sales, Engineering, and CSR teams to develop solutions.
• Analyze technical issues, determine root causes, and implement corrective actions.
• Maintain a knowledge base and technical documentation.
• Stay updated on product advancements and industry trends.
• Track key performance indicators (KPIs) to improve service quality.
• Engage directly with customers to understand their technical needs.
• Support marketing efforts by providing technical expertise for educational content.
• Develop and conduct product training for internal teams, customers, and partners.
• Train new associates on markets, applications, and product solutions.

QUALIFICATIONS & REQUIREMENTS: 

• You must be a college graduate of Mechanical Engineering, or any Engineering-related course. 
• You must have at least 2 years of experience in a technical support role within the fluid systems, engineering, industrial manufacturing, or related industry. 
• You must have functional and technical expertise related to engineering or fluid systems products.
• You must have good understanding of work-related needs of co-workers and responds with concern and empathy.
• You must have good customer service or customer relations skills.

Work Schedule: Regular shift (8am – 5pm) 

Work Setup: Onsite, Parañaque City