Job title: Presales & Solutions Consultant
Job type: Full-Time
Emp type: Full-time
Industry: Information Technology (IT)
Functional Expertise: Information Technology & Telecommunications Sales & Marketing
Skills: Presales Technical Engineer Solutions Consultant
Job published: 2026-06-19
Job ID: 51769

Job Description

KEY RESPONSIBILITIES

You will:

  • Partner with the sales team as a trusted technical advisor to engage with customers, demonstrate the products and articulate the value proposition.
  • Understand the customer’s IT infrastructure and technical environment to ensure the right fit for the service or product.
  • Scope, lead and execute customer pilots and proof of concepts.
  • Work closely with customers' technical teams to provide technical support, troubleshooting issues, providing guidance on product configuration and integration and resolving challenges that arise during deployment and operation.
  • Develop architectural designs, diagrams, and technical documentation to help articulate solutions to customers and keep our help centre up to date.
  • Collaborate closely with the product and engineering teams to drive the product roadmap based on customer feedback

SKILLS AND QUALIFICATIONS

  • Bachelor's degree in Information Technology, Computer Science, Engineering, Information Systems, Data Analytics, Business Technology, or a related discipline.
  • 3-5 years experience in technical consulting, solution engineering, product management or pre-sales roles, preferably in the SaaS or PaaS markets.
  • Strong understanding of SaaS, PaaS, cloud computing, and enterprise technology environments.
  • Experience working with Contact Center technologies, Customer Experience (CX) platforms, Contact Center as a Service (CCaaS), Unified Communications as a Service (UCaaS), or related customer engagement solutions.
  • Proven experience selling, supporting, or delivering technology solutions to Business Process Outsourcing (BPO) organizations.
  • Experience integrating enterprise applications through APIs and working with modern software architectures and cloud-based solutions.
  • Proficiency in one or more programming languages such as Python, Go, JavaScript, or similar technologies.
  • Proven ability to build strong relationships with customers, sales teams, technical stakeholders, and executive decision-makers.
  • Strong analytical, problem-solving, and troubleshooting capabilities within customer-facing environments.

Work Set Up: Remote; Open to field work

Work Schedule: Mid shift