Job title: Presales Support Administrator
Job type: Full-Time
Emp type: Full-time
Industry: Shared Services Operations
Functional Expertise: Information Technology & Telecommunications
Skills: Presales
Location: BGC, Taguig City
Job published: 2024-03-21
Job ID: 37555

Job Description

RESPONSIBILITIES:
You will:

  • Run the daily triage calls with presales team members to ascertain urgency and required skills for sales support requests and ensure the correct resource is assigned to support sales.
  • Contribute effectively to the administration of the day-to-day operations of the presales function and assisting in efficiency drives across processes. 
  • Ensure presales documentation is kept up to date, classified and categorised correctly, with mapping to obtain.
  • Deal with sales, scheduling, and delivery enquiries, primarily via phone, email and Microsoft Teams.
  • Communicate and oversight to presales team members on status of sales support tickets, and guidance to follow defined processes. 

 

QUALIFICATIONS & REQUIREMENTS:

  • Excellent people skills (essential) 
  • Strong verbal and written communication skills (essential)
  • Accuracy and attention to detail (essential)
  • Reliable, well organized and hard working (essential)
  • Experience with Salesforce (advantageous) or other Enterprise CRM solution (essential)
  • Understanding of the IT / Cyber Security market (advantageous)
  • Sales support or customer service experience (essential)
  • Business administration experience (advantageous) 

 

Perks:

  • HMO from day 1.
  • SL and VLs from day 1.
  • Transportation Allowance and Rice Allowance.
  • Shopping discounts and perks.

 

Work Setup: Hybrid/Day shift