Job Description

RESPONSIBILITIES:
You will:

• Ensure IT infrastructure services function to Service Level Agreements (SLA's)
• Maintain (patch/troubleshoot/document) and monitor physical and virtual network/server/cloud infrastructure environments with a strong focus on security
• Install and test new solutions and enhancements to existing solutions in both test and production environments
• Diagnose and resolve of issues in accordance with published SLA's and in a customer focused manner
• Appropriate management & escalation of faults, failures and change requests to the relevant parties, ensuring timely and appropriate responses
• Be an escalation point for fault resolution for Service Desk Engineers and provide on-call 24/7 support as required
• Engage in project and capacity planning, implementation and rollout providing expert advice as appropriate
• To maintain up-to-date technical skills to perform the role in a dynamic agile business

QUALIFICATIONS & REQUIREMENTS:

• Previous experience working in a TechOps Engineer role or similar technical IT role.
• Previous experience working in a 3rd line corporate enterprise cloud & hybrid infrastructure experience working within a fast-paced agile environment
• Solid experience with varied aspects of corporate hybrid enterprise IT infrastructure & networking – good TCP/IP networking & routing knowledge
• Proven skillset to include Server 2012 to 2022; DHCP; DNS; vSphere; MS Azure/AD/Entra; M365 (EXO/Teams etc.); Group Policy; Firewalling
• Datacentre server (HP/Dell Servers/Blades) hardware support, build and configuration
• Demonstrably comfortable working on own initiative and as part of a larger team
• Demonstrable broad ranging troubleshooting
• Excellent documentation/diagramming skills
• Familiarity and acceptance of ITIL standards and associated change management disciplines
• Confident in applying security hardening to various infrastructure components

Work Setup: Hybrid/Mid or Night shift