KEY RESPONSIBILITIES

You will:

• Operate various client systems and perform complex tasks and activities without supervision.
• Follow company’s Information Security policies/guidelines, as well as the client’s security requirements, policies, and practices that are provided to company and information security requirements.
• Analyze operation problems, notify related parties and propose solutions.
• Develop procedures and ensure the implementation meets compliance requirements.
• Set up the task structure and new task information.
• Assist with output conversion.
• Communicate with the client via email.
• Identify client needs and propose solutions.
• Assist with client management.
• Facilitate part of the con-call.
• Build a relationship with the client.
• Set up the audit plan, create the audit summary, identify the performance gap and propose solutions.
• Perform timely trouble-shooting.
• Ensure the unit/team meets the compliance requirements.
• Set up a training plan, manage the training process and deliver the training.
• Coach the Junior Trainer on the training.
• Analyze the data, and generate and present the report.
• Assist with new client on boarding.
• Independently on-board new tasks.

QUALIFICATIONS & REQUIREMENTS:

• 2 years experience or above
• Experience in taking calls, chats or emails
• Claims processing exposure
• Good communication skills

Work Schedule: day-shift
Work Setup: Work-on site

KEY RESPONSIBILITIES

You will:

• Ensure accurate, efficient completion of tasks as per procedure, maintains production quality, and aligns with the ramp-up plan.
• Provide troubleshooting support to team members and logs issues for continuous improvement.
• Develop and delivers structured training using the Job Instruction method. This includes creating training plans, conducting process knowledge tests, and providing timely feedback on trainee performance, with suggestions for improvement.
• Identify root causes of recurring issues, suggests countermeasures, and updates task procedures according to client feedback and operational needs
• Ensure consistent documentation and communication of procedural changes.
• Conduct audits aligned with training and qualification plans, adjusting them based on performance trends and error categories.
• Provide detailed performance reports to both trainees and supervisors, ensuring quality standards are met.
• Observe and documents key points of new tasks, systems, and procedures.
• Prepare comprehensive reference materials and training manuals.
• Ask clear questions to validate procedural accuracy, ensuring timely communication with the team to avoid process-related escalations.

QUALIFICATIONS & REQUIREMENTS:

• 1 year experience or above
• Experience in taking calls, chats or emails
• Claims processing exposure
• Good communication skills

Work Schedule: day-shift
Work Setup: Work-on site

KEY RESPONSIBILITIES

You will:

• Operate the client system and process elementary insurance tasks and activities for clients with minimal supervision.
• Follow established procedures and meet quality, quantity, and timeliness standard.
• Follow company's Information Security policies/guidelines, as well as the client’s security requirements, policies, and practices that are provided to company and information security requirements.
• Report processing problems and take the initiative to find solutions.
• Communicate with the client using clear, polite and well-organized English emails.
• Respond promptly to client requests and report to the supervisor in a timely manner if any issues are found.
• Conduct assigned auditing.
• Track data via Case Tracker.
• Assist in effectively training others

QUALIFICATIONS & REQUIREMENTS:

• Entry level to 1 year experience or above
• Experience in taking calls, chats or emails
• Claims processing exposure
• Good communication skills

Work Schedule: day-shift
Work Setup: Work-on site

The Service Desk Analyst will be part of the internal IT department within the Service Desk Team. In this role, you will provide 1st and 2nd line IT support in accordance with best practices, ensuring the accurate recording of all reported incidents, changes, and service requests affecting IT infrastructure and networks. Your goal will be to deliver timely and cost-effective resolutions within specified service level agreements. Additionally, you will apply a high level of technical expertise to provide excellent customer service, diagnose infrastructure and network issues, and support both 1st and 2nd line requests effectively.

KEY RESPONSIBILITIES

You will:

• Provide first/second line technical support for all incidents, service requests, tasks and change requests.
• Provide and maintain a high degree of customer service for all support queries.
• Support the organization both remotely and on-site where necessary on a range of the services, systems, and equipment within agreed SLA timescales.
• Manage standard and escalate incidents, service requests, change requests, tasks and project requests and ensuring they are handled in an effective manner and progressed to resolution.
• Need to be pro-active when seeking to resolve the problem and escalate more complex issues to the appropriate team.
• Ensure all client support requests in the call logging are regularly updated on progress and dealt with in accordance with organization processes.
• Log and maintain details of all organization hardware coming into and leaving the base office in the asset tracker sheet in accordance with the organization equipment order and dispatch process.
• Pre-build and maintain organization hardware and dispatch to client where necessary. You might be required to attend other sites for installs, testing and training where necessary.
• Carry out in-house testing on all hardware, products, and services where necessary.
• Ensure successful handover of completed work and products to customers or the IT team with the appropriate documentation, training, and communication of any known faults.

QUALIFICATIONS & REQUIREMENTS:

• At least 1-2 years of experience in Service Desk, Helpdesk or Technical Support.
• Proficient in written and verbal communication in the English language.
• Asset and configuration management. You can track, log and correct information to protect assets and components.
• Continual service improvement. You know about developing process efficiency and common ways in which processes are optimized. You can support specific activities to improve development processes. You can spot or identify obvious deficiencies.
• Customer service management. You can resolve user requests to a minimum of the agreed service level agreement. You know how to empathize with the end user. You can use customer-focused metrics to achieve a satisfying outcome.
• Ownership and initiative. You can own an issue until a new owner has been found or the problem has been mitigated or resolved.
• Service focus. You know about different products and services.
• Service reporting. You can produce relevant reports in a standard format in an agreed timeframe. You can work with important stakeholders to discuss any changes in the reporting processes. You can add a commentary that provides an interpretation for the data set. (Relevant skill level: working)
• Technical understanding. You know about the subject matter and understand what it involves.
• User focus. You have an awareness or understanding of user experience analysis and its principles. You can see the purpose of user stories and focus on user needs.

Work Schedule: Monday – Friday, Must be flexible to UK time 3 pm-12 MN

Work Setup: 100% onsite

KEY RESPONSIBILITIES

You will:

• Quality assurance of client-facing documents, including both proposals and methodology literature, to ensure the solution proposed by NCC Group meets the client’s requirements, and that the proposed solution can provide the client deliverables necessary. The majority of the documents in question are highly technical in nature.
• Liaising with Solution Design Team members to agree on deliverables as part of the formal internal sign off process (QA); or influence change in the response based on evidence.
• Triage of client requirements to ensure the correct resource is assigned to support technical scoping opportunities.
• Gathering information and ensuring a comprehensive scope of requirements is understood and can be communicated back to the customer. This information may be in written form (such as a technical scoping document).
• Working across a range of clients in a centralised manner to provide technical solution support to multiple opportunities, with the opportunity to align to a small subset of high value accounts to generate in depth knowledge and relationships.
• Acting as an escalation and support team for delivery consultants when they engage with customers in a solutions capacity.

QUALIFICATIONS

• Proven ability to read technical content such as network diagrams (HLD/LLD) -
• Proven ability to manage client interactions
• Strong interpersonal and communication skills
• Strong document-writing skills
• Ability to provide technical guidance to quality assurance processes
• Proficiency using Microsoft Office software
• Presentable, confident, proactive, articulate

Work Setup: Hybrid

Work Location: BGC, Taguig

KEY RESPONSIBILITIES

You will:

• Matching the skill sets of consultants to client requirements, weighing factors like team consistency, balanced seniority, and profitability.
• Respond to and resolve staffing queries in a timely manner.
• Assign Project Manager or Engagement Manager.
• Allocating consultant time to non-billable activities in the schedule.
• Coordinating with the broader scheduling team to ensure efforts are in sync and resources are appropriately maximized. 
• Identifying project red flags, potential pitfalls, or staffing challenges and escalating to delivery and operations leadership.
• Liaise with client contacts to confirm project dates and provide an optimal delivery schedule.
• Record project cancellations.
• Identify and communicate skills shortages and trends to operations leadership.
• Consult on capabilities and qualifications required of delivery teams.
• Assist with forecasting and contract renewals where needed.

QUALIFICATIONS

• Proven experience in resource management, project coordination, or related roles.
• Strong organizational skills and attention to detail.
• Demonstrated proficiency in influencing stakeholders and adeptness in identifying optimal solutions. A positive and proactive attitude towards taking responsibility and solving problems.
• Operating efficiently while maintaining a high level of accuracy and productivity.
• Experience in a cross-functional, collaborative work environment.
• Keep project schedule accurate, facilitating scheduling adjustments and fixes as needed to account for sickness, unforeseen circumstances, etc.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Proficiency in Microsoft Office suite and other relevant software applications

Key Responsibilities:

You will:

• Be responsible for supporting the implementation of change across several Finance systems (examples include as Workday, Salesforce, Concur), and providing support to those businesses that have transitioned to the new systems landscape.
• Maintain a lean global chart of accounts structure that delivers statutory and management accounts.
• Account dimension definition and maintenance which are used as the building blocks to quality, value-add reporting and used as the basis for how we record financial transactions.
• Account posting rule definition and maintenance, which will use accounting knowledge ensuring compliance with company policy and an ethos of one company one way.
• Collaborate with local finance teams and system consultants to deliver local VAT and sales tax requirements.

Qualifications:

• Bachelor's degree in Finance, Accounting, or related field.
• Proven experience in Workday FINS configuration and implementation.
• Strong understanding of Workday FINS concepts and functionalities.
• Strong understanding of financial processes and accounting principles.
• Advanced Excel skills and proficiency in data analysis.
• Excellent problem-solving and analytical skills.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.

KEY RESPONSIBILITIES:

You will:

User Support:

• Work with tools provided to deliver user support for bespoke business applications.
• Respond to queries and challenges from end-users, ensuring timely resolution.
• Maintain a high level of customer service and adhere to agreed Service Level Agreements (SLAs).
• Compile ticket status reports for business stakeholders.

Knowledge Base Management:

• Create and maintain knowledge base articles in the helpdesk tool.
• These articles will aid in swift resolution of future support requests.
• Ensure alignment with the IT service model and delivery against agreed SLAs.

Issue Investigation and Documentation:

• Investigate, analyse, and document reported defects.
• This may involve using SQL select statements to query databases.
• Offer suggestions for resolution.
• Support the documentation of incident reports during major incidents.

Automation and Process Improvement:

• Identify opportunities to automate processes within the customer service function.
• Make appropriate suggestions to your line manager.
• Collaborate with technical teams and customers to resolve technical issues.

Escalation and Change Requests:

• Escalate system change requests to the Product Support team for evaluation.
• Escalate data-related issues to the appropriate teams.

Reporting and Data Distribution:

• Use provided scheduler tools to create scheduled tasks for report distribution.
• Run audit reports for users and interrogate the database when necessary.

Travel and Other Duties:

• Assist with system implementations and training.
• Undertake other duties as directed by the Line Manager.

QUALIFICATIONS AND REQUIREMENTS:

• Application support experience
• Experience with Salesforce and Workday (or similar)

Work Set up: Hybrid, 2-3x a week onsite
Work Location: BGC, Taguig
Work Schedule: Day and mid shift (must be amenable to work UK Time)

KEY RESPONSIBILITIES

You will:

• Serve as the primary point of contact for clients throughout the project lifecycle, ensuring clear communication, managing expectations, and fostering strong relationships.
• Lead end-to-end project management for client security initiatives, including project planning, scope definition, resource allocation, risk management, and stakeholder communication.
• Collaborate with clients to design, implement, and manage cyber solutions tailored to their specific needs and industry standards.
• Provide regular updates to clients and internal stakeholders on project progress, risks, and issues, ensuring transparency and alignment with client goals.
• Ensure projects are delivered on time and within budget, while maintaining high levels of client satisfaction.
• Prepare and maintain detailed project documentation, including project plans, status reports, risk logs, and post-implementation reviews.
• Identify opportunities for improving project delivery processes and client satisfaction, implementing best practices to enhance service quality.
   

QUALIFICATIONS

• Bachelor’s degree in computer science, information technology, cybersecurity, or a related field.
• Minimum of 2-3 years of relevant experience in project management or a related field, with a focus on client-facing roles in a consulting environment.
• Preferred certifications: PRINCE2, AgilePM, PMP, PPM, CSM, CSPO, Security+, CISSP
• General understanding of cybersecurity principles, including threat management, vulnerability assessment, network security, data protection, and compliance.
• Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions under pressure.
• Ability to lead and motivate cross-functional teams, manage client expectations, and deliver results in a fast-paced consulting environment.

Work Setup: Hybrid

Location: BGC, Taguig